Administration, data entry, customer service
Resume:
Rachel Zandlo
Littleton, CO *****
adrnx3@r.postjobfree.com
Motivated professional with extensive experience in both account acquisition and customer support; I have a great desire to learn and further establish my personal and career goals. With a track record of success I believe I'd be an asset to any organization and look forward to new opportunities and challenges ahead.
Work Experience
Co-Owner
Done! Home and Lawn Services - Littleton, CO
August 2018 to Present
Run all aspects of owning a company including prospecting, marketing, financials along with hiring. Director of Inside Sales
The Blue Sky Home Group
January 2018 to January 2019
• Dialed 500-800 homeowners or buyers per day with goals of 5 appointments a week and 20 new people added to database for future follow up
• Oversaw other ISA staff along with conducting all interviews as well as exit interviews
• Assured that all people added to database were followed up with according to a specific follow up schedule
• Conducted quality assurance checks on ISA calls by listening to recordings and setting up one on one trainings to help them improve their skills and knowledge
• Reported hours and missed time to the payroll company
• Assisted with showings, buyer consultations and open houses Inside Sales Agent/Retention Agent
Dish Network
February 2017 to January 2018
• Responsible for maintaining customer accounts through account management and re-selling the value of the company and its respective products and services
• Develop rapport with upset and unsatisfied customers to find viable solutions to their issues and problems
• Ensure long-term revenue for the company by saving, or retaining accounts of customers threatening to close their accounts
• Responsible for closing incoming leads and converting the leads into sales and generating the most revenue out of every call
• Develop time management and sales practices to best manage time and efficiency on each and every call
Warranty Administrator
Southview Design
March 2015 to October 2015
• Tracked and scheduled a warranty landscape crew for all warranty replacements
• Assisted the President with various clerical tasks
• Assisted with answering incoming customer service calls
• Managed the invoicing for the Maintenance division
• Accepted and entered all incoming payments
• Tracked collections issues for all projects company wide Colorado/New Mexico Administrator
JJL Process Corporation
March 2011 to May 2014
• Supervised a staff of 9 corporate employees and 32 contracted agents
• Responsible for account management and upsell, average growth per quarter of 7%-13%
• Helped develop new client acquisition process
• Maintained and established client relationships to ensure quality of service.
• Address and amended client contracts for final approval
• Creating organizational charts and job descriptions for each position.
• Oversaw HR responsibilities; payroll, discrepancies, PTO, hiring, training, corrective actions and delegation tasks.
Education
Associate
Skills
• Data Entry
• Salesforce
• Sales
• Cold Calling
• Account Management
Contact this candidate