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Office Assistant Customer Service

Location:
Charlotte, NC, 28202
Posted:
July 07, 2022

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Resume:

SHARON D WHITLEY

**** **** **** **

CHARLOTTE, NC 28208

704-***-****

adrnv7@r.postjobfree.com

EDUCATION AND TRAINING

Queens College, Charlotte, NC

Accounting Courses 1995-1996

Central Piedmont Community College, Charlotte, NC

Accounting and Nursing Courses 1991-1993

EMPLOYMENT HISTORY:

Finance of America Mortgage LLC Charlotte, NC 2014-current

Closing/Funding Manager

Day-to-day management, attendance, hiring and recruiting

Order daily wires for funding

Perform pre-closing review to ensure the accuracy of loan files and preliminary closing figures are communicated prior to drawing docs

Chain of title review

Perform pre-funding review to ensure the accuracy of loan files, settlement statements and closing documents signature and dates

Clearing post-closing quality control issues

Correspond with closing agent regarding discrepancies with the executed closing documents

Correspond with warehouse lines to ensure agent is approved for funding

Credit Monitoring

Reconcile and approve CD

Prepare closing documents according to guidelines set forth by Fannie Mae, Freddie Mac, FHA, VA, USDA & PMI

Liaison between lender and title company

Trained employees on software and organizational skills

First Financial Services, Inc Charlotte, NC 2012-2014

Funding Team Lead

Monitor the company warehouse lines to ensure line availability

Order daily wires for funding

Perform funding review to ensure documents are executed appropriately

Correspond with closing agent regarding discrepancies with the executed closing documents

Correspond with warehouse lines to ensure agent is approved for funding

Credit Monitoring

Registering & Updating loans on the MERS System

Closer Charlotte, NC 2011-2012

Reconcile and approve HUD

Prepare closing documents

Liaison between lender and title company

Roundpoint Mortgage / Meridias Capital, Inc. Charlotte, NC 2010-2011

Assignment / Satisfaction Team Lead

Preparation of Assignments, Satisfactions, Quit Claim Deeds

Research Chain of Title, internally and externally

Contacting prior servicers to execute appropriate documents to insure chain of title is correct and complete

Request updated Title Search, if necessary

Order checks internally using Corporate Advance Disbursement Request Form

Registering & Updating loans on the MERS System

Operations Specialist Charlotte, NC 2009-2010

Responsible locating and forwarding all closing documents to the proper Investors

Preparation of FHA HUD Case Binders & forwarding to proper HOC location

Insuring & Endorsing FHA HUD Cases

Processing Mortgage Insurance Payments & Penalties

Preparation of New Loan Files for Underwriters & Processors

Setting up loan with Warehouse Funder

Identifying and uploading Insurance Documents

Contact the appropriate Closing Vendor for missing closing docs

Preparing Final Closing Packages to be shipped to storage

Researching and forwarding documents to proper county for recording

Preparation of Final Verification of Employment forms

New Loan Set-up (verify names, social security numbers, rate & terms of loans)

Preparation of Assignments, Satisfactions, Quit Claim Deeds

Research Chain of Title, internally and externally

Contacting prior servicers to execute appropriate documents to insure chain of title is correct and complete

Request updated Title Search, if necessary

Order checks internally using Corporate Advance Disbursement Request Form

Registering & Updating loans on the MERS System

United Mortgage Loan & Investment Corp. Charlotte, NC 2007-2009

Title Services Administrator

Responsible for the preparation and recording of the chain of assignments, judgments, warranty deeds and satisfaction of mortgages

Researched information needed to prepare documents and to ensure that the chain of title is correct

Prepared legal documents for attorneys

Maintained open and closed files

Wells Fargo Home Mortgage Fort Mill, SC 2005-2007

Operations Processor II

Created bankruptcy and foreclosure reports

Prepared collateral documents

Imaged documents into the system

Maintained the collateral documents and files

Ordered files from the custodian

Prepared documents to be sent to the attorney

Sorted bankruptcy and foreclosure mail

First American National Default Outsourcing Fort Mill, SC 2005

Receivables Clerk/ Mail Indexer

Invoiced referral fees

Sorted and indexed bankruptcy and foreclosure mail

Filed documents

Collections of attorney office fees

Snelling Personnel Services Charlotte, NC 2004-2005

Receptionist (Brook Valley Apartments)

Filed court papers and evictions

Coded and keyed bills

Answered the phones

Greet and assist customers

Keyed deposits

Acted as a liaison between company and residents

Unifirst / Textilease Corporation Charlotte, NC 1996-2004

Office Assistant

Responsible for keying route adjustments

Filed documents

Made daily deposits

Answered the phones

Ordered all garments for company

Handled customer service calls

Processed invoices and collections

RELATED SKILLS

Skilled in apartment services, onsite realpages, accounts payables, payroll, accounting

MERS, Encompass 360, Fidelity, Integra, BYTE, Doc Velocity, XDOCs, Vendorscape, CATS, Encompass

REFERENCES

Available upon request



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