Customer Service Representative, Inbound Calls, Multiple screens

Shirley L. Castiaux

**** ****** ***** **

Cookeville, TN 38506

Cell Phone: 417-***-****

*******.********@*****.***

OBJECTIVE: Seeking a company where I can use my experience working with the public to make a difference for the company and the customers.

09/18 – Present

Unemployed due to back surgeries and treatments.

05/12 - 09/18 – SDT, Inc.

Project Engineer Assistant/Inspector

Checked Quantity Records, kept track of the footage attained as well as using a pdf application I redlined the entire job according to stationing and offsets. I also handled all the 811 call tickets and would locate our fiber optic cable according to the ticket. I inspected the installation of the conduit system and also blowing of the fiber.

07/07 – 11/11 – Danella Engineering

Inspector/Locator

I inspected the construction of the duct placement for the fiber optic with bores, plows and trackhoe or backhoe. I also located and flagged the existing fiber and made sure to follow all guidelines in keeping the duct placement at the correct depths and offsets.

08/05 – 05/07 – Linderlake Corporation

Locator

I located the fiber optic for Qwest after Hurricane Katrina hit. My primary responsibility was to go out on a boat with a dive crew and locate the fiber across the rivers and the Gulf of Mexico at Bay St Louis. Once located we would mark it with a buoy.

05/2002 – 07/05 Flying J

Customer Service & Backup for Accounting

I worked the service desk running a register and greeting customers. I would help to front all merchandise during slow periods and stock the cups for drinks. I also would fill in at the accounting office when the accounting person would call in sick. I had to balance all cash drawers, fill the cash tender on the service desk, restock the change drawer and balance it, make the daily deposit, order cash for the next day and balance the main safe.

06/98 – 09/01 Construction Management and Inspection

Inspector

I worked with a trench crew and a bore crew doing inspection of a 10 duct system being placed for fiber optic. It was my responsibility to make sure the crews had all their signage out for traffic, make sure they all had the proper protective gear on and to keep the duct at the proper depth and proper offset from the highway.

05/94 – 06/98 MCI Worldcom

CSR/Escalations Supervisor

As a CSR I worked making outbound calls and setting the customers up on long distance with MCI. When promoted to Escalations Supervisor I assisted a crew of 4 individuals with handling calls that were transferred from other CSR’s for assistance to help solve the issues the customer had. It would range anywhere from calming the customer down to calling their local phone company and working with them to get the customers phone bill reduced due to the local phone company not transferring the customer to MCI and giving them the correct rate on their bills. I received an award for saving one customer over $2,000 on their phone bill from incorrect billing through their local phone company.

10/91 – 04/94 ZEVEX, Inc.

Office Manager

I answered phones, took care of the accounts receivable, spoke with customers and arranged shipment dates for JIT deliveries. Married up shipping orders to the purchase orders. In charge of handling all mailing of product literature to all tentative customers. Interviewed and hired office personnel.

06/89 – 10/91 Commercial Bank & Trust

Secretary – Personal Loan Dept

Answered incoming calls from customers, prepared all loan contracts, filed liens on automobile titles, called past due accounts.

02/85 – 04/89 First Family Finance Corporation

Receptionist/Assistant Manager

Answered phones, took applications, took payments, coded and input all loans into the computer and printed paperwork out. Called all past due accounts for payments. Promoted to Assistant Manager, took applications and checked credit, pulled credit bureaus, closed loans, typed up title paperwork for liens on automobiles. Called all past due accounts that were 60+ days past due.

08/82 – 10/84 Morgan Long Insurance Agency

Receptionist

Answered phone, typed up insurance binders for customers, took dictation and typed up letters to customers. Figured insurance rates and gave quotes to customers. Filed paperwork.

12/79 – 06/82 Kmart

Cashier

Rang up sales for customers, straightened merchandise, stocked shelves, balanced cash draw at end of shift.

References provided upon request

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