Server

Laura Hoover

*** * *** **** **, Independence, OR 97351 ı 541-***-**** ı ***************@*****.***

Professional Summary

I am a dependable worker equipped for fast-paced work and serving customers efficiently with attention to detail and a hardworking approach. I seek out opportunities to go beyond the basic tasks, improve the process and increase customer satisfaction. Enthusiastic, customer-centric and well-experienced Retail Sales Associate with great communication, people skills and positive approach to work seeks to establish a career with a major retail company.

Skills

Attention to detail Excellent organizational skills

Customer relations Superior customer service

Problem-solving Great Team player

Promote Sales

Experience

Retail Associate, Ross July 2020 – February 2021

Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.

Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.

Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.

Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.

Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards

As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.

Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.

Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.

Bartender, Opening/Closing Manager, Homestretch Tavern, Grants Pass October 1998 – May 2000

Check identification to verify customer is of legal age

Take customer orders in a friendly and timely manner

Collect money and process orders using the POS system

Comply with all state and local food and beverage regulations

Clean all bar surfaces to maintain a safe and sanitary environment

Take bar inventory and place reorders

Conducted proper housekeeping to ensure cleanliness, inspecting bottles for purity, ensuring the maintenance of equipment and proper storage of food items.

Display items in compliance to hotel and bar standards.

Printer, Gary’s Johnny Print, Corvallis April 1998 – August 1998

Coordinated orders with desired stock specifications and any special printing instructions

Worked with digital files, adjusting file to produce the best quality for printing

Performed finishing work by cutting, folding, collating and laminating product

Set up equipment including filling ink fountains, aligning plates and loading proper stock

Bartender, Opening Manager, Darrell’s Restaurant and Bar, Corvallis March 1997 – April 1998

Check identification to verify customer is of legal age

Take customer orders in a friendly and timely manner

Collect money and process orders using the POS system

Comply with all state and local food and beverage regulations

Take bar inventory and place reorders, kept inventory levels optimized for forecasted demands

Received and routed incoming mail and deliveries

Conducted proper housekeeping to ensure cleanliness, inspecting bottles for purity, ensuring the maintenance of equipment and proper storage of food items.

Satisfied customers daily with support for Lottery needs

Bartender/Server, Opening Manager, Nona Rosalenas, Corvallis January 1995 – March 1997

Check identification to verify customer is of legal age

Take customer orders in a friendly and timely manner

Collect money and process orders using the POS system

Comply with all state and local food and beverage regulations

Trained new staff in all aspects of the job

Organized conferences and special events, including catering scheduling

Updated office calendar with upcoming meetings and events

Take bar inventory and place reorders, kept inventory levels optimized for forecasted demands

Received and routed incoming mail and deliveries

Conducted proper housekeeping to ensure cleanliness, inspecting bottles for purity, ensuring the maintenance of equipment and proper storage of food items.

Display items in compliance to hotel and bar standards.

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