adrnt5@r.postjobfree.com

Cell: 561-***-****

**** ******* ***** ****

Orlando, FL 32818

Farah Ovilma

C u s t o m e r s e r v i c e R e p r e s e n t a t i v e Customer Service Representative with over 12 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. E X P E R I E N C E

SYSTEM AND METHODS

WFH

Aug 2020- Jan 2022

C u s t o m e r c a r e r e p .

The Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to:

Answering incoming calls in a timely manner

Providing callers with accurate account information and educating them on appropriate policies and procedures

Effectively redirecting callers to the appropriate area/agency when necessary

Maintaining knowledge of procedures and systems

Communicating client concerns and feedback to management

Researching and processing all correspondence received by email, fax and mail

O M N I

I N T E R A C T I O N S

G i g B r a n d s A m b a s s a d o r ( G B A )

WFH

Sep 2020 – Dec 2021

• WALGREENS Vaccine scheduler.

• Answer phones and emails, schedule and confirm appointments, and input customer data into the Walgreens systems.

• Organize workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

Collaborated with external design team and internal staff for launch of a mobile centric new site.

O M N I

G i g B r a n d s A m b a s s a d o r ( G B A )

• FIS connects consumers to their money through leading-edge payments solutions.

• responsible for all aspects of assigned projects which primarily include new system implementations, banking system apps

• Document details of calls & customer interactions

(unemployment,Child support,Housing aid) in the appropriate systems I N T E R A C T I O N S

WFH

Oct 2019 – Dec 2021

SITEL

WFH

2017-2020

• C u s t o m e r s e r v i c e a s s o c i a t e

• Nike provide customer service and product knowledge at company retail stores worldwide

• Job duties include answering customer inquiries regarding Nike goods and services,

• helping shoppers locate items, recommending suitable products,

• Placing orders / refunds / return claim / Issue gift card / replacement orders

FIVE STARWFH

2015-2019

C u s t o m e r S e r v i c e A g e n t

• A G E R O ( R o a d s i d e A s s i s t a n c e ) Services

• Swoop solution helps agents perform 24/7 event monitoring with ETA alerts, time tracking, color coding, and notifications.

• Text and/or live call communication options, status tracking, proactive event monitoring,

ROYAL PALM

FLOORING

*N O V 2 0 1 3 - J A N 2 0 1 5

C u s t o m e r S e r v I c e A gent

Waco Flooring

Directly interacted with 20+online store customers daily over the phone

,email,and chat to keep response time to a mínimum in the queue.

Resolve customer issues by following upon orders and answering product knowlege questions while staying up to date with product changes .

Assisted with pre sales and post sales support including processing returns,making changes, and managing expectations.

Track reported top customers complaints with informations about frequency and severity using Excel spreadsheets.

TEXAS INTERNATIONAL

UNIVERSITY

O f Art & De s i g n

J a n 2 0 0 1 - J u l y 2 0 0 3

• M o d e r n A r t s

TEXAS TECHNICAL COLLEGE

Texas

2004– 2006

Information Technology

Certificate Design using Photoshop Certificate

Design using Adobe Illustrator

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