Customer Service Csr
Resume:
Neda Darabitajar
adrnse@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATION
Over 5 years of outstanding experience in customer service and top performer in sales
Committed to providing excellent customer service with ability to anticipate and respond to customer needs – leading to high conversion rates, repeat business, and word of mouth
Bilingual (English-Persian) with ability to communicate with customers from diverse cultures and background
Excellent organizational and time management skills with the ability to prioritize tasks
Motivated, fast learner who can easily adapt to new situations
Able to work effectively and efficiently as a member of a team or independently
Proficient in Microsoft Office Word, Excel and PowerPoint
Committed to lifelong learning and skilled at learning new concepts quickly
HIGHLIGHTS OF SKILLS
Customer service/sales:
Greeted customers, addressed their concerns, and determined their needs in a pleasant manner
Excellent rapport with customers leading to deep understanding of client motivation, needs, and buying signals
Fostered a high degree of trust with clients in luxury market – resulting in very high purchase satisfaction
Resolved customers' complaints effectively in a professional manner
Organized internal store displays following effective marketing strategies
Established or negotiated price of purchased items and recorded sales
Calculated total payments received at the end of work shift and reconciled with total sales
Performed other general office work as required
WORK EXPERIENCE
Hair Stylist – Self-Employed 2014-Present
Launched a successful hair styling practice that generates long-term satisfied customers and word-of-mouth sales.
Developed a substantial following on social media to extend customer service and create leads.
Jewellery Sales (part-time) – Arman Jewellery (Family-owned business) 2014-2019
Sold jewellery, luxury watches and gold.
100% conversion rate of walk-ins to sales with high rate of repeat business
Frequently upselling to multiple items per sale
Highest performing sales person on the team
CSR/ Accountant Oct.2019-Mar.2020
Mohsen Custom Auto Trim Inc.
Invoiced customers, accounts payable and receivable, bank reconciliation, office payroll with 100% accuracy and on-time
CSR/ Customer Service Apr.2016-Apr. 2019
Pasargad Bank- Tehran, Iran
Sold banking products, invoiced customers for fees, disbursed cash.
Created a loyal customer base that produced new business and repeat business
100% satisfied customer approval rating
CSR/ Telephone Banking Oct.2013-Feb. 2016 City Bank- Tehran, Iran
Interacted with customers in call centre to deliver a full range of banking services.
Engaged the appropriate banking services and resources to complete sales or transactions on the spot
100% satisfied customer approval rating
EDUCATION
Certificate in Accounting and Payroll Nov.2021
CDI College- ON
IFAC Course (in progress) IFSE Institute 2022
REFERENCES
Avialable upon request
Contact this candidate