530-***-**** adrnqq@r.postjobfree.com

SHASTA DIGGS

OBJECTIVE

To establish and maintain an Administrative/Customer Service position in the health care field or field that provides challenging and growth experiences, with opportunities for professional growth and advancement

SUMMARY OF QUALIFICATIONS

A Skillful and dedicated Customer service representative, with expertise in providing the highest level of customer service. Support management and business goals by assisting with administrative functions.

* Possess over 18 years of Customer Service experience. Have expertise in providing the highest level of customer service by researching and resolving complex issues while performing above departmental Standards.

* Proven track record of accurately processing enrollments, completing research, time reporting, information management, marketing, and business-development efforts within budget requirements.

* Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

* Highly focused and results-oriented individual, deadline-driven; with capability to identify and work towards business and personal goals and priorities.

* Experience in Microsoft Word, Excel, Access and PowerPoint.

* Typing 50+ WPM, Ten Key by touch 15,000 KSPH.

* Administrative duties such as: meeting planning, presentations, spreadsheets, scheduling, office support, benefits administration, inventory control, purchasing, provider/member relations, document preparation.

EMPLOYMENT

4/15-9/15 Independent contractor with Evoknow, Inc.

Customer Service for Park Lane Jewelry

Assisted clients over the phone with password resets, service request, and website issues. Answered between 20-60 calls per day.

12/13-6/14 PK Willis

Impound billing customer service

Assisted clients with current impounds. Commercial vehicles, planes, boats, cars, other vessels. Processed 40-60 impound billing daily. Answered 30-70 calls per day pertaining to impounds.

04/13-9/13 Sierra Pacific Home & Comfort

Dispatcher-Customer Service

Assisting clients with their HVAC and Solar Pool needs. Success Ware 21, Dispatching and taking notes from technicians. Answering phones, filing, invoicing, and scheduling appointments.

06/12-12/12 Author Shoshanna Evers

Personal Assistant-Internship

Assisting in updating blogs, website, Facebook page and adding subscribers to weekly newsletter through mail chimp.

06/09-9/09 Merit Property Management

Administrative Assistant

Assisted General Manager with daily functions including: Submitting work orders, answering phones, taking messages, administering website, inventory, creating spreadsheets, creating violation letters, etc.

01/08-02/09 Wells Fargo Bank

Phone Banker 1

Assisted clients over the phone with their financial account balances and offered products to help enhance their current and future financial goals. Answered between 50-85 calls per day.

10/06-01/08 Homemaker Sacramento, CA

Stayed at home to care for my children while my husband expanded his career goals.

01/04-10/06 Health Net, Inc.

Small Business Representative

Assisted brokers and employers with their enrollment and eligibility issues. Processed enrollment applications and assisted in training individuals to better prepare them with current changes of a growing company.

9/01-1/04 Verizon Wireless

Provided Superior Customer service to customers regarding their telephone devices and billing issues. Multi-tasked between 11 different systems and handled over 100 calls per day.

EDUCATION

08/2008 University of Phoenix (online) Phoenix, AZ

Major: Health Care Administration

Degree: Associate of Arts- March 2012

03/2012- University of Phoenix (online) Phoenix, AZ

Major: Health Care Administration

Degree: Pending Bachelor of Science

REFERECES AVAILABLE UPON REQUEST

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