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Customer Service Manager Assistant

Location:
Comberton, Cambridgeshire, United Kingdom
Salary:
Open
Posted:
July 07, 2022

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Resume:

GILBERT

SINOHUI

951-***-****

adrnq9@r.postjobfree.com

m

*** *. ********* **, *****, C

a 92543

S K I L L S

Source vendors

Supply management

Problem-solving

Good Communication

Effective leadership and

Management

Self-management

Adaptability

Customer Service

Critical Thinker

Organization

Teamwork

Decision Making

Attention to detail

Policy enforcement

File updating

Multitasking

P R O F E S S I O N A L S UMMARY

A cost-conscious purchasing professional able to locate the goods necessary for successful operations. Knowledgeable about sourcing vendors, managing bids and administering ongoing contracts. Skillfully organize effective record keeping systems to properly track the purchasing department's performance and quickly spot important trends.

E X P E R I E N C E

P U R C H A S I N G A G E N T

Forest River Inc.

Hemet, Ca

June 2015 - July 2020

Continuously located and purchased the highest quality merchandise with the most favorable costs, delivery schedules and available supply levels.

Kept the department efficient and successful with well-ordered documentation strategies, effective purchasing policies and positive vendor relations.

Located, researched and vetted suppliers based on factors such as their pricing and quality.

Maintained a detailed record of the routinely purchased items and specialty goods needed by different departments. Monitored the shipments to verify the on-time arrival of goods and proactively resolve delivery problems.

Prepared impeccable purchasing documentation, including the orders for goods purchasing and new bid solicitations. Negotiated and administered contracts, continuously monitoring the vendors' performance to maintain the outlined delivery and reliability standards.all available data.

Ordered, organized, and rotated supplies.

Reviewed the incoming orders and assigned work to the material handlers/forklift operators to maintain a demanding schedule. Protected business from unnecessary liability by carefully following security and safety standards.

Filed records to keep system efficient and information organized.

Gained expert knowledge of RV Industry operations, market conditions, and trends.

Reviewed activities regularly to identify opportunities for improvement.

Collaborated well with team members to carry out daily assignments and achieve team targets.

Received and routed incoming mail, packages, and deliveries. Satisfied customers every day with fast, friendly, and knowledgeable support for purchasing needs.

Managed communications between team members, customers and vendors to keep operations efficient and successful. Kept inventory levels optimized and supplies organized for forecasted demands.

Guided visitors to staff members and business locations with warm, personable approach.

Consulted with customers to understand desires and suggest best products to meet needs.

Met targets consistently by working hard and with strong attention to detail.

Worked with managers to address problems such as shortages and Damaged material.

Troubleshot and resolved issues and discrepancies of billed amounts on invoices.

Followed up with vendors, managers, and other employees to resolve open issues and discrepancies.

Processed daily invoices and payments to keep accounting records current.

Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries.

Made management decisions in Manager's absence.

Reviewed invoices for required backup documentation and payment approvals.

Used tools such as Excel, Workbooks, and Access to submit reports to corporate office as appropriate.

Coded and processed accurate invoices to obtain timely payments.

A S S I S T A N T S T O R E M A N A G E R

Ace Hardware

Romoland, Ca

May 2012 - June 2015

Advanced from customer associate to store assistant manager. Inspected items to identify problems and worked with supervisors or vendors to correct issues.

Operated equipment such as forklift and pallet jack to move and organize stock.

Collected and disposed of excess stock, defective items or obsolete materials.

Counted weekly cycle count and documented data in the computer database to ensure accurate inventory.

Unpacked and stored deliveries quickly to maintain an efficient environment.

Coordinated and distributed back orders to meet customer needs. Kept the team safe and efficient by maintaining clean tools, equipment and work areas.

Met targets consistently by working hard and with strong attention to detail.

Filed records to keep system efficient and information organized.

Gained expert knowledge of plumbing operations, market conditions, and trends.

Received and routed incoming mail, packages, and deliveries. Taught new employees important procedures such as customer service and cash handling procedures.

Consulted with customers to understand desires and suggest best products to meet needs.

Managed communications between team members, customers and vendors to keep operations efficient and successful. Satisfied customers every day with fast, friendly, and knowledgeable support for hardware needs.

Protected business from unnecessary liability by carefully following security and safety standards.

Reviewed activities regularly to identify opportunities for improvement.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Supported Ahern Rentals operations by completing assignments with strong focus on quality and performance.

Kept inventory levels optimized and supplies organized for forecasted demands.

Carried out high-quality customer service work with little oversight.

Solved complaints by customers and issued credits for returned merchandise.

Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

S H I F T M A N A G E R

Big Cheese Pizza Franchise Systems Inc.

Hemet, Ca

October 2009 - April 2012

Managed the registers at the front counter, including counting every drawer before and after each shift.

Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards.

Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors.

Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations. Kept food costs in line by minimizing waste and controlling the portions on each dish.

Contributed information and recommendations for strategic planning and business reviews.

Prepared for special customer and community events by organizing the catering and facilities for up to 200 guests. Increased involvement of business with local community by participating in outreach activities and programs. Protected customers and the liability of the establishment by keeping operations in line with health codes.

Monitored the performance of workers and consistently improved the productivity of each team member with hands-on, motivational approaches.

Increased productivity and employee retention by improving operations and building good relationships with team members. Trained the team to safely and efficiently prepare food items for customers.

Led by example as role model for company core values and company culture.

Taught new employees important procedures such as customer service and cash handling procedures.

Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Ordered, organized, and rotated supplies.

Received and routed incoming mail, packages, and deliveries. Kept inventory levels optimized and supplies organized for forecasted demands.

Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert restaurant knowledge.

Checked IDs to ensure that the customers were of legal drinking age.

Used POS system to process cash and credit card transactions. Organized glasses and cleaned bar equipment to stay ready for any customer need.

Engaged customers in conversations to understand desires and recommend specific liquor, wine, beer and cocktails. Oversaw special events such UFC fight night t and All sporting events o bring in customers and boost sales.

Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests.

S E C U R I T Y G U A R D

Bahama Mamas Sport Bar

Moreno Valley, CA

February 2007 - April 2009

Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations. Completed daily reports outlining regular activities and notable incidents, including theft and property damage.

Patrolled the premises to identify and quickly respond to suspicious individuals or activities.

Skillfully operated hand-held devices and scanning machinery to complete through checks.

Scanned personnel, belongings and shipments to identify dangerous items or signs of theft.

Worked with managers to address problems such as under age drinking and illegal activity.

Guided visitors to staff members and business locations with warm, personable approach.

Reviewed activities regularly to identify opportunities for improvement.

Checked ID's upon entrance to ensure patron is over 21. Handle any issues involving the consumption of to much alcohol.

R I D E T E C H N I C I A N / B A C K O F H O U S E S U P E R V I S O R Johns Incredible Pizza Co.

Moreno Valley, CA

January 2006 - March 2009

Perform daily safety checks on rides and games and attend to any repairs.

Perform preventative maintenance, repairs and overhauls on rides, equipment and ensuring complete compliance of manufacture's specifications and park standards.

Maintain ride and games parts inventory to ensure a safe and continuous operation.

Ensure the health and safety of staff my maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with suspicions of possible abuse. monitor activities to ensure permanent safety and decent behavior of visitors;remove unruly visitors when needed. Maintain, control and repair rides and attractions, both mechanically and electronically.

Promoted to back of the House Supervisor

Monitored the performance of kitchen workers and consistently improved the productivity of each team member with hands-on, motivational approaches.

Kept food costs in line by minimizing waste and controlling the portions on each dish.

Prepared for special customer and community events by organizing the catering and facilities for up to 400 guests. Protected customers and the liability of the establishment by keeping operations in line with health codes.

Increased productivity and employee retention by improving operations and building good relationships with team members. Trained the team to safely and efficiently prepare food items for customers.

Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations. Reviewed activities regularly to identify opportunities for improvement.

Consulted with customers to understand desires and suggest best products to meet needs.

Collaborated well with team members to carry out daily assignments and achieve team targets.

Managed communications between team members, customers and vendors to keep operations efficient and successful. Ordered, organized, and rotated supplies.

Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Guided visitors to staff members and business locations with warm, personable approach.

E D U C A T I O N

B U S I N E S S

Humboldt State University

Arcata, CA

GPA 3.2.

Member Of Chi Phi Fraternity

Member Of Rugby Club



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