Customer Service Administrative Assistant
Resume:
Lynette Julio
Auburndale, FL ***23
adrnp3@r.postjobfree.com
Proficient Assistant Underwriter successful in preparing documents, answering phones, answering customer questions and entering data in computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials.Ready to offer 5 years of experience to a challenging position with room for advancement.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant/Receptionist
Builders Stone & Masonry - Lenexa, KS
June 2021 to Present
Responsible for handling highly confidential Companies information with accuracy and completeness. Duties are critical to the general business operations of Retail, Residential, Commercial companies as they relate to the overall status and stability of Builders Stone & Masonry.
• AR report
• Invoices
• Pick tickets
• Driver Tickets
• Installer Tickets
• Retail/Customer Service
• Interpretation Spanish/English
• Sales/ Consulting
Resident Accounting Services Coordinator
Rockhill Manor, Inc. - Kansas City, MO
August 2019 to April 2021
Responsible for handling highly confidential resident information with accuracy and completeness. Duties are critical to the general business operations of assisted living facilities as they relate to the overall status and stability of Rockhill Manor INC.
● Determine eligibility and apply residents with medicaid for the Supplemental Nursing Home Grant as needed.
● Reapply residents for benefits through the RE- Investigation Process.
● Take Residents to the Social Security office.
● Assist Residents with change of payee.
● Receive, post and manage resident rent payments.
● Receive, post and manage resident spending account payments.
● Review and analyze all invoices for appropriate documentation and assign GL account prior to payment.
● Process invoices, payments in Sage 50 Accounting Program.
● Organizes and maintains accounts payables files.
● Researches discrepancies and determines proper criteria to resolve issues with vendors for the company.
● Process Personal Care Billing monthly.
● Count all cash received from the bank for accuracy and completeness.
● Prepare reports to balance accounts.
Assistant General Manager
Sure Stay Plus Hotel By Best Western - Kansas City, MO
October 2015 to November 2018
Build customer loyalty by devising promotions and products according to customers needs and budget. ● Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
● Performed pricing and estimates based on customers needs and requirements. ● Develop innovative sales proposals to promote product quality and showcase market comparison. ● Motivated, trained and disciplined employee to maximize performance.
● Handled cash in an accurate manner and prepared deposits.
● Resolved problems promptly and effectively to elevate customer approval.
● Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
● Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
● Enforced quality assurance protocols to deliver ideal customer experience.
● Managed budget implementation, employee reviews, training schedules and contract negotiation. ● Managed, trained and motivated back and front-of-the house employees to always be improving knowledge and abilities in the field.
● Increased revenue streams by reducing costs, managing schedules and performing variances and risk analysis to implement corrective actions.
● Maintained a clean, safe and well organized environment.
Home Health Aide
Home Instead Senior Care - Liberty, MO
May 2015 to October 2015
Developed rapport with patients to create a safe and trusting environment for care. ● Supervised daily activity and provided assistance when needed.
● Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
● Maintained positive working relationships with referral sources to promote business services. ● Administered medication as directed by physician.
● Maintained a clean, safe and well-organized patient environment.
● Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Education
Associate in Licensed Practical Nurse
Instituto de Banca y Comercio - Manati, Puerto Rico, US
March 2010
High school diploma or GED
Skills
• Bilingual (english-Spanish) Budget administration Consistently meet goals Teamwork and collaboration Recruitment Sales Budgeting Coaching and mentoring Deadline-oriented Conflict resolution Human resource management Customer service-oriented 5
• yrs experience Exceptional interpersonal communication Effective multi-tasker Verbal and written communication in both languages. Food and kitchen safety Employee scheduling Relationship building Fast learner Organized Crothall Healthcare Inc-Auburndale, Florida Human Resource Supervisor 06/2003-05/2005
• Manage unemployment paperwork and processing.
• Delivered new employee orientation and training.
• Developed and implemented structures to help retain well-qualified workers. • Handled disciplinary actions and terminations.
• Entered details such as payments, account information and call logs into the computer system. • Copied, logged and scanned supporting documents
• Analyzed departmental documents for appropriate distribution and filing.
• Assisted various business groups with documents organization and dissemination during acquisitions.
• Alzheimer's Care
• Sage
• Dementia Care
• Accounting
• Spanish
• English
• Customer service
• Payroll
• Risk Analysis
• Time management
• Microsoft Excel
• Administrative experience
• Multilingual
• Leadership
• Accounts Payable
• Nursing
• Proposal Writing
• Home Care
• Accounts Receivable
• Account Reconciliation
• Microsoft Outlook
• Resident's rights
• Microsoft Office
• Microsoft Word
• Office manager experience
• Interpretation
• Translation
• Pricing
Languages
• Spanish - Expert
• English - Fluent
Certifications and Licenses
Basic Life Support (BLS)
July 2019 to July 2021
First Aid CPR AED
July 2019 to July 2021
Assessments
Customer focus & orientation — Highly Proficient April 2021
Responding to customer situations with sensitivity
Full results: Highly Proficient
Scheduling — Proficient
April 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Working with MS Word documents — Proficient April 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Medical receptionist skills — Highly Proficient May 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Teamwork: Interpersonal skills — Proficient May 2021
Responding to challenging team situations at work
Full results: Proficient
Work style: Professionalism — Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Familiar
February 2022
Identifying and resolving common customer issues
Full results: Familiar
Spreadsheets with Microsoft Excel — Familiar
April 2021
Knowledge of various Microsoft Excel features, functions, and formulas
Full results: Familiar
Administrative assistant/receptionist — Proficient
May 2021
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Work motivation — Highly Proficient
March 2022
Level of motivation and discipline applied toward work
Full results: Highly Proficient
Data entry: Accuracy — Proficient
May 2021
Entering data quickly and accurately
Full results: Proficient
Customer focus & orientation — Highly Proficient
April 2021
Responding to customer situations with sensitivity
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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