Protection Associate Customer Service

JOHN MCDONALD

*** ****** **** *****, ******, PA, 18444 • 201-***-**** • ********@*****.***

I have held numerous jobs in customer service both in public and private sector. I have worked with emergency responders for over 20 years and am able to adapt to adverse situations on the fly. I can work well with others and also work well on my own. First Aid/CPR

Team management

Problem resolution

CCTV monitoring

High School Diploma - 1993

Hudson Catholic Regional High School - Jersey City, NJ Asset Protection Associate - April, 2021 to October, 2021 Walmart Supercenter - Honesdale, PA

Greeted customers upon entering store, verified items on receipts that were not bagged after purchase, assisted customers in locating items in store. Kept patrons and employees safe and protected them from criminals. Managed risk and oversaw the arrest and detention of shoplifters both internally and externally. Avoided crimes by reporting any unusual, unauthorized, or illegal activity on the premises right away. Prevented crimes through careful observation and investigation of suspicious and unusual behavior. Walked around the store departments looking for suspicious activity. Looked through the surveillance footage for evidence of shoplifting. Fire Dispatcher - June, 2004 to February, 2020

Jersey City Fire Department - Jersey City, NJ

Receive emergency and non emergency calls for fire dept assistance. Enter addresses into computer to dispatch appropriate units. Communicate with units on scene and dispatch additional units as needed. Contact additional agencies for assistance as needed. Reduced risks and delays in emergency response by effectively monitoring public safety field units. Handled emergency calls that were routed through the automatic distribution system. Handled emergency calls that were routed through the automatic distribution Routed calls to the appropriate police, fire, or medical responders, depending on the nature of the call. Recorded vital details in the call tracking and assignment system after taking caller information and reading associated computer information. Handled emergency calls calmly and collected relevant information with a calm demeanor. Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly and data could be tracked in real time.

Used a radio, telephone, and computer system to provide new information to first responders. Developed a reputation for punctuality and hard work. Professional Summary

Skills

Education

Work History

Emergency Medical Technician - April, 1999 to Present Hoboken Volunteer Ambulance - Hoboken, NJ

Respond to calls for medical assistance in city and in surrounding towns. Transport patients to appropriate medical facilities for definitive care. Taught [Number] EMTs basic life support skills such as cardiopulmonary resuscitation, oxygen therapy, wound care, eliciting patient history, and splinting.

Made rational and logical decisions in emergency situations. Provided direct patient care, which included stabilizing patients and determining the appropriate next course of action based on their needs. Interacted with coworkers and supervisors in a cooperative and supportive manner. Demonstrated a commitment to providing high-quality care by continuing my education and training. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Evaluated patients' medical status and monitored vital signs to provide appropriate care. Oversaw care in the field and while in transit, including standard testing and medication administration. Performed equipment and vehicle inspections to ensure smooth and safe operation. Drove emergency vehicles with a focus on safety and efficiency while in transit. Worked with medical professionals to accurately and quickly communicate patient needs using hospital and medical codes. Collaborate with a paramedic to provide advanced life support to sick or injured members of the public. Answered over [Number] daily emergency calls to provide patients with prompt and compassionate medical assistance and care. Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care. Gave emergency medication to patients and was quick to react to changes in their conditions and medication reactions. Used [Equipment] to accurately, safely, and quickly administer treatments in [Type] situations. Triaged patients based on life-threatening needs and delegated tasks to better treat as many patients as possible at once in emergency situations. Provide medical care to patients in accordance with local/state EMS protocols and transport them to appropriate medical facilities. Evaluated emergency situations and assigned medical care based on the severity of the situation. American Heart Association Healthcare Provider CPR certified Certifications