Customer Service Representative
Resume:
Wednesday
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KATHY SMITH
EAST PEORIA, IL 61611
Email address: adrngp@r.postjobfree.com
EMPLOYMENT HISTORY
OSFSt. Francis Hospital, Inc,
June 2010• Present
Health Information Management Services (HIMS) Coordinator - Scan medical records for OF Medical Group patients
into new and current Electronic Medical Record (EMR). All scanning closely follows HIPPA laws, guidelines and
confidentiality.
QSFSt. Francis Hospital, Inc.
April 2010 - June 010
Abstractor - Pre-data entry of the EMR
OSF St. Francis Hospital, Inc.
September 2008 - April 2010
Medical Records Clerk - Sort all incoming mail for HIMS Coordinators and Abstractors and all other staff; Manage
incoming and out going Release of Information (ROI) medical documents. Bill for ROI
Proctor Hospital/SolCom.Source
January 2008 September 2008
Scanning Specialist - Prepare patient charts, and other documents of importance for scanning; scan all documents in a
Precise and protessional
manner for use by hospital staff; QC all documents for correctness and best possible imaging;
electronically send files to SolCom located in South Dakota for final review and storage of files. Verify all files and
documents are released then pack hard copies, label and take to storage area.
American Red Cross Heart of America Region, Peoria, Illinois
November 2006 - September 2007
Process Improvement Specialist - Review and monitor processes and systems at critical control points to ensure
operations are within parameters and to identify problems; report and track problems through the problem management
American Red Cross Heart of America Region, Peoria, Illinois
August 1997 - November 2006
Senior Customer Service Representative - Function as haison between donor groups and donor service representatives.
Manage customer inquires and requests in a professional and timely manner.
Provide confirmation of upcoming drives
with customers and communicate details of scheduling to stat to assure success of the blood collection ettort.
Prepare
and maintain all account files and customer surveys to assure accurate documentation of blood drive activity.
Work
jointly with Donor Recruitment Representatives. Assist Customer Service Representative Supervisor with SR interviews
as additional stat were needed
American Red Cross Tissue Services, Central States Area, Peoria, Illinois
October 1994 - August 1997
Records Management Coordinator - Coordinate regulated document processing to ensure accurate, secure, and timely
record keeping.
Maintain donor records in accordance with ARC, American Association of Tissue Banking Standards
and FDA regulations.
Frequent oral and written communication with ARC medical director, coroners, and hospitals to
Obtain pertinent medical information.
Coordinate investigations of discrepancies in donor records and correct, update
and verity changes to ensure appropriate
entrv and
confidential handling of data.
Manage Surgical Bone Collection
Program 180 dav follow -uD
Obtain health histor from surzical bone donors.
Per Dem procurement technician
SKILLS
Superb Customer Service Skills
Exceptional Interpersonal Skills
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