Customer Service Data Entry

MARIA R. MARTINEZ

408-***-**** Canyon Lake, CA

adrnfm@r.postjobfree.com

SUMMARY

A previous 2,500-wine club member liaison with 5+ years’ experience serving exceptional day-to-day wine club customer service across a 24-acre estate comprised of 3-vineyards. Notable for leading multiple events in the wine industry from weddings to hosting on-campus cocktail events for Google. Expert at partnering with local vineyards, diverse clients, and community leaders with end-to-end management to achieve one-of-a-kind hospitality experiences. SKILLS

Wine Industry Expert Wine Club Program Management Wine Club Member Liaison Database Management VinNow, Winery Management Software Exceptional Customer Service Client-Centric Service Order Processing E-Commerce Management Data Entry Point-of-Sales System Management Shipping/Logistics Invoice Preparations WORK EXPERIENCE

Events Manager 07/2016- 10/2021

Wine Tasting Room Associate 07/2016- 10/2021

Sarah’s Vineyard Gilroy, CA

● Led as a cross-functional leader performing all activities associated with the Wine Club Department, specializing in Events and wine club-related affairs, including day-to-day customer service for a world-class 24-acre estate with wine tasting and tours.

● Achieved client partnerships, notably with Google, resulting in quarterly on-campus cocktail night events with up to 50-students.

● Directed and coordinated 30+ events from weddings to corporate events hosting up to 175-people, managing 7-15 staff members.

● Liaised with 2,500 wine club members as the initial contact for inquiries regarding 21-wines, merchandise, history, and facility.

● Partnered with 6-local vineyards and 5-preferred catering companies to offer exceptional event and customer service experiences.

● Managed a $3K monthly budget by preparing, tracking, and maintaining accurate invoices across multiple vendors.

● Utilized VinNow, a Winery Management Software, to accurately maintain member account information, purchases, and data.

● Processed 20+ orders per week, assisting with the packaging of daily wine shipments, including coordinating returned packages. Executive Assistant

San Benito Health Foundation Hollister, CA 01/2016- 06/2016

● Led diverse administrative tasks for the CEO and President of a non-profit community health care organization with 40-members.

● Supported a 12-member Board of Directors to arrange monthly meetings, confirm attendance, and facilitate meeting minutes.

● Organized a daily calendar with monthly 20+ meetings and travel arrangements, utilizing daily Outlook and MS Office Suite tools.

● Partnered with 8-Executive members across multiple departments in charting the direction of the organization and its operations.

● Coordinated multiple tasks with strict deadlines via MS Office, achieving 40 wpm with accuracy and retaining information quickly.

● Managed a 40-vendor list, including vendors with the State of California, in requesting and tracking work progress and quotes. Director of Marketing

Country Villa Watsonville, CA 01/2012- 12/2015

● Led high-volume referral marketing efforts for Santa Cruz County, partnering with hospitals, orthopedic surgeons, and physicians.

● Spearheaded 15-large events and 6-marketing events, notably coordinating a 300-person event for the Alzheimer’s Association.

● Developed, planned, and implemented the organization’s marketing strategies, communications, and public relations activities. Office Manager

Reproductive Science Center San Jose, CA 12/2009- 11/2011

● Led a 30-person team with 20-nurses, for a notable reproductive center who achieved the 1st IVF conception in the East Bay Area.

● Cultivated a customer service-oriented environment, assisting 10+ patients daily and with exceptional patient care experiences. EDUCATION

Associates Degree in Business Administration San Jose, CA Evergreen Valley College

Contact this candidate