Tanyi Ebob

404-***-****

adrndd@r.postjobfree.com

PROFESSIONAL SUMMARY

A goal oriented customer service representative with over 5 years’ experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

WORK EXPERIENCE

Customer Service Representative.

RAYRAC HEALTHCARE SERVICES LLC

GA

01/2020 - Present

● Handle escalated calls, resolving more complex customer issues in a one and done manner.

● Demonstrate outstanding service to identify the source of the issue and work to resolve customer inquiries and issues in a timely and professional manner, related to benefits, eligibility and claims, financial spending accounts and correspondence.

● Help guide and educate customers about the fundamentals and the benefits to them of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider.

● Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member.

● Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. ● Provide education and status on previously submitted pre-authorizations or pre-determination requests.

● Assist customers in navigating carelisting.com and encourage as well as reassure them to become self-sufficient.

Customer Service Representative.

AFRO CARIBBEAN LLC

GA

01/2019- 12/2020

● Serves as information resource on customer service policies and procedures

● Enter orders in our information/processing system

● Aware of the status of sales/work orders, product/service lead times, delivery schedules, equipment/parts returns and replacements.

● Handle all aspects of an assigned geographic sales/service territory

● Answer questions and interface with other company departments.

● Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

● Communicate clearly with customers through a variety of means— by telephone, e-mail or regular mail correspondence, or the Internet.

● Required to follow-up and/or take ownership with an individual customer until a question is answered or an issue is resolved

● Fulfills the financial controls and risk management responsibilities inherent in the position.

● Conduct yourself in accordance with the Company Code of Ethics Policy at all times.

● Create and process invoices, including those from third party platforms. Customer Service Representative.

TWIST LOUNGE

CAMEROON

01/ 2017 – 12/2018

● Answer inbound customer calls, emails, and chats while making outbound calls as needed.

● Provide a friendly, efficient, and professional customer service experience using verbal and written communication.

● Be a team player by clearly communicating and collaborating with other team members while focusing on the overall success of the team.

● Correctly document all information related to a call, chat, email, or voicemail.

● Own customer issues and see them through from initial contact to resolution. ● Actively listen to customers and proactively anticipate needs.

● Ability to prioritize and handle multiple tasks simultaneously.

● Comply with all company policies and procedures.

● Requires regular, predictable and punctual attendance.

● All other duties as assigned.

SKILLS

• Persuasive Speaking Skills, effective listening and attentiveness.

• Empathy,Patience and thick skin.

• Taking responsibility as well as adapting.

• Ability to use positive language and the willingness to improve.

• Clear communication skill and self control.

Contact this candidate