Customer Representative Assistant Technician

**** ******* ****** **. ******, SC ***** ********@*****.*** 218-***-****

Maria Parker

Profile: Bilingual (English/Spanish). Energetic, reliable and hardworking with extensive customer service experience and supervisory skills. Possess strong interpersonal and communications skills. I am able to work under pressure, in a fast-paced environment, quick learner and a team player who is comfortable working independently or in a team setting. Education

Florida Technical College, Orlando, FL

● Diploma, Medical Billing & Coding June 2011

● Diploma, Medical Assistant Technician, July 2010 Stratford Career Institute, New York, NY

● Diploma, Bookkeeping, May 2005

Experience

Financial Consultant Conway Medical Center May 2019 to Present

• Provide estimates to patients and/or physicians

• Generate insurance verification and precertification reports

• Utilize eligibility systems, on-line websites, or phone calls to determine insurance benefits and precertification requirements

• Visit uninsured patients in-house

• Assist patients with payment arrangements assist patient with financial applications

• Complete financial analysis and collect estimated patient liabilities

• Follow up with patients for necessary signatures Lead Sales Associate Dollar General August 2019 to Present

● Unload trucks according to the prescribed process for the store.

● Follow company work processes to receive, open and unpack cartons and totes.

● Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.

● Restock returned and recovered merchandise.

● Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager.

● Assist in plan-o-gram implementation and maintenance.

● Assist customers by locating merchandise.

● Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.

● Greet customers as they enter the store.

● Maintain register countertops and bags; implement register countertop plan-o-grams.

● Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.

● Collect payment from customer and make change.

● Clean front end of store and help set up sidewalk displays.

● Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.

● Provide superior customer service leadership.

● Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.

● Open and/or close the store under specific direction of the Area Manager.

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● In the Absence of the Store Manager or Assistant Store Manager:

● Authorize and sign for refunds and overrides; count register; make bank deposits.

● Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.

● Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.

● Monitor cameras for unusual activities (customers and employees), if applicable.

● Supply cashiers with change when needed.

● Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

Bus Driver Shubat Hibbing, MN Feb 2018 to Mar 2019

● Ensured that total inspection of Hibbing Transit bus was done before and after each trip.

● Documented findings of inspections in log book.

● Transport passengers to and from specified destinations Customer Service Representative I Anthem Gilbert, Mn Oct 2016 to Feb 2018

● Responds to customer question by telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims

● Analyzes problems and provide information/solutions

● Operate a PC/image station to obtain and extract information, documents information, activities and changes in the data base.

Direct Care Specialist NHS Chisholm, Mn July 2016 to Sept 2016

● Provide support and supervision to the consumer by helping them with household chores, cooking, cleaning. Also help with toileting and dressing.

Support Staff New Journey Residence Eveleth, Mn July 2016 to Sept 2016

● Provide personalized services for elderly dementia residents. Assist with bathing, toileting, feeding and laundry.

Client Care Counselor III KidsPeace Mesabi Academy Buhl, MN Oct 2014 to June 2016

● Supervise youth, provide counseling, conduct group meetings, and assist with daily routines and responsibilities.

● Complete all clerical tasks, shift change report.

● Assisted with transportation of youth for home visits, outings or to court.

● Provided coverage in the security office, monitor the youth, hand out staff keys.

● Supervised the building and staff.

Support Staff Greenview Assisted living, Hibbing, MN Mar 2014 to Aug 2014

● Assist Alzheimer’s and dementia residents with personal cares and feeding and medications. Personal Care Assistant Comm. Home Health Services, Lyons, Ga Mar 2012 – Dec 2013

● Provide routine in home health care, personal healthcare, change dressings

● Administer medications, treatments and assist with physical exercise.

● Change bed linens, cook meals.

● Maintain records of patient care.

AT&T Customer Representative Convergys, Heathrow, FL Jan2011 – Dec 2011

● Answer inbound calls and assist customers with questions/issues regarding their wireless service.

● Assist customers with billing information and technical support. Medical Assistant Technician Extern Centra Care, Oviedo, FL May 2010 – June 2010

(160 Hours)

● Roomed approximately 30 patients per day, took and recorded vital signs.

● Reviewed patient medications.

● Performed EKGs, urinalysis, strep tests and pregnancy tests.

● Assisted physicians with exams and minor procedures.

● Provided basic wound care.

Cashier Kangaroo, Winter Springs, FL April 2009 – Dec 2010

● Ensured that all customers were greeted and assisted with purchases.

● Reconciled cash drawer at the end of each shift.

● Checked vendor deliveries, input invoices into computer system, and issued money orders per billing instructions.

School Bus Driver First Student, Inc., Beaufort, SC July 2007 – Feb 2009

● Ensured that total inspection of school bus was done before and after each trip.

● Documented findings of inspections in log book.

Cashier Dollar Tree, Beaufort, SC Dec 2006 – June 2007

● Assisted customers with purchases and ensured accuracy of cash drawer reconcilements.

● Maintained inventory.

Certifications

· CPR Certified, American Safety & Health Institute, December 2017

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