Customer Service Hr Assistant

Carla Moses

Louisville, KY *****

adrncg@r.postjobfree.com

+1-502-***-****

Authorized to work in the US for any employer

Work Experience

HR Assistant Manager(PHR Certified)

Kroger

July 2016 to July 2020

-Responsible for interviewing, hiring, suspensions/terminations, grievances

-Oversee training for associates (leadership, supervisory skills, qualification process)

-Schedule associates on a weekly basis

-Champion of local and nationwide community events and fundraisers (Girl Scouts, Veterans, March of Dimes, AHA, Breast Cancer, etc.)

-On-the-Spot coaching of associates through engagement around customer service (Acknowledge, Assist and Appreciate)

-Direct and maintain overall store functions in Store Manager's absence

-Manage 60-75 associates on a daily basis

-Adhere to HR guidelines surrounding I-9's, ADA protocol, minor laws/violations, etc.

-Retention goals exceeded company predictions by 16.4% for 2018 and 26.4% vs. 2017 Manager, Hanesbrands

Hanesbrands

2014 to 2016

-Managed up to 10 associates at any given time

-Responsible for interviewing, hiring, coaching and developing associates

-Followed company directives through direct contact and email communications

-Set-up and displayed merchandise per company policies

-Achieved highest Units Per Transaction within the region >3% of target goal

-Acquired monthly bonuses ($50) 8 of the 12 months during 1st year of opening

-Exceeded company projections by 5% during 1st year of opening 2014-2015 Assistant Manager

K & G Fashions Store

2007 to 2013

-Maintained merchandise placement by following company directives

-Handled store operations in excess of $2 million annually

-Managed up to 12 people daily

-Adhered to customer service guidelines through "Guest" policy

-Exceeded sales goals by 15% in years 2012 and 2013

-Directed and maintained store functions when store manager is absent References are available upon request.

Education

Master of Science in Conflict Management

Sullivan University

Bachelor of Science in Business Administration

University of Louisville

Skills

• Twenty-five years of strong executive management

• project management

• organizational

• customer service

• sales

• employee relations and engagement

• budgeting

• planning

• conflict resolution

• conflict management

• written and personal communication skills

• KRONOS

• Citrix and LMS(learning management system) knowledge Microsoft Word

• Excel

• PowerPoint

• Outlook

• Employee Orientation

• Human Resources Management

• Human Resources

• Benefits Administration

• Workers' Compensation

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