COLLEGE OF WILLIAM AND MARY

Facilities Management, 117 Grigsby Drive, Williamsburg, VA 23185 2008 – 2020

SENIOR ADMINISTRATIVE ASSISTANT

Supplied administrative support to the Code Review Team (CRT). Served as Office Manager for four engineers and architect and provided office/communication continuity for these individuals. Received, distributed, organized and maintained files for Code Manuals, technical documents, plans and specifications for the dozens of projects the CRT processed continuously. Performed all tasks that do not require a professional architectural or engineering license. Developed office procedures including electronic and hard copy file systems; scheduled, tracked and documented project workflow to ensure work is being processed in a timely manner. Required performance measures were met; processed timecards; tracked the office budget alerting the Director when budget issues arose; processed and distributed Building, and Project Permits and Certificates of Use and Occupancy, as well as other technical/engineering documents. Formatted, edited and adjusted composition of technical manuals written by numerous engineers and architects’ so that the manuals appear to be written by one person. Corrected grammar, spelling, forms and format to ensure that CRT manuals present a professional appearance.

**Performance Management: College of William & Mary - Recognition for Extraordinary Contributions Award

This document recognized my extraordinary contribution made in the performance of my duties. Commended for my efforts and for going above and beyond normal work expectations.

**Certificate and Performance Management Form are available.

DIVERSIFIED SUPPORT SERVICES 2008 - 2008

6325 N Center Drive, Ste 106, Norfolk, VA 23502

HEADWAY STAFFING SERVICES (Transferred to Diversified June 22, 2008)

317 Madison Avenue, Ste 321, New York, NY 10017

ADMINISTRATIVE ASSISTANT

Provide first point contact at Reception Desk for Facilities Planning, Design and Construction Division for all visitors and undirected communications for the College of William and Mary, working for a temporary personnel service. Received and distributed incoming mail which had to be inventoried daily on a spreadsheet pertaining to its importance, emergency and critical communications. Provided support to Project Managers and Assistant Project Documents Manager in all aspects of project document development. Must be able to schedule and coordinate Division meetings and provide two-way communication to field personnel via pager, radio, and cell phone. Archiving of files, blueprints, project and operational manuals were done on a daily basis and a summary report was done weekly on their status.

DON RICHARDS ASSOCIATES – NEWPORT NEWS, VA 2006 – 2006

739 Thimble Shoals Boulevard, Newport News, VA 23606

DISPATCH AND CUSTOMER SERVICE

I was responsible for the daily safety of seventy employees servicing sewers and wells for the James City County office. Spoke with residential customers daily basis to ensure their complaints were serviced. Worked with a computer which showed the location of any problems that needed to be attended to immediately and dispatched personnel to repair. Data entry of employee hours and locations were keyed into the system.

BOCES of Southern Westchester 2005 - 2005

17 Berkley Drive, Rye Brook, NY 10573

SUBSTITUTE TEACHER

Aided therapist in the daily care of multi-handicapped children in their feeding, clothing, personal hygiene, recreation and structured arts and crafts. Aided teacher in the supervision and educational needs of troubled children at different facilities.

VERIZON 2000 - 2003

5701 Cleveland Street, Fourth Floor, Virginia Beach, VA 23462

CUSTOMER SALES & SERVICE CONSULTANT

Interacted with customers’ residential account issues, supported accounts and services for existing and new customers. Provided service activation/deactivations and solutions for customer cellular phone, pager and broad band. Ordered o. head and ground cables for homes at new and existing construction sites and was a liaison between the customer, Miss Utility and the technical crew.

FANEUIL VIRGINIA, INC. 1998 - 2000

2400 South Ridgewood, Daytona Beach, FL 32119

CUSTOMER SALES & SERVICE CONSULTANT

Interacted with customers’ residential account issues, supported accounts and services for existing and new customers. Provided service activation/deactivations and solutions for customer cellular phone, pager and broad band. Ordered o. head and ground cables for homes at new and existing construction sites and was a liaison between the customer, Miss Utility and the technical crew.

OLSTEN OF WESTCHESTER 1993 - 1997

235 Main Street, Third Floor, White Plains, NY 10601

SECRETARIAL POSITIONS

Worked for temporary service on several different assignments. Prepared health proposals and set up binders for a health insurance company, worked for a company typing up legal documents about the Watersheds of New York state. Performed various secretarial assignments for multiple companies. In a temporary capacity I typed legal contracts, letters and billing for a law firm working with WordPerfect 6.0a.

MILES INC., previously known as Technicon Instruments, Inc. 1990 - 1993

511 Benedict Avenue, Tarrytown, NY 10591

SENIOR SECRETARY

The prompt output and preparation of confidential summary reports which detailed institutional and diagnostic problems was one of my responsibilities. On procedures, documents, forms and protocols I used my expertise in Windows, dBase IV, Harvard Graphics, Lotus and Paradox to process work.

LAUREL PRINTING, INC. 1985 – 1988

375 Executive Boulevard, Elmsford, NY 10523

PAYROLL

Responsible for the calculation of union personnel timecards, payroll, annuities, and all personnel benefits. Recorded and monitored workmen’s compensation disability claims. Actuated and verified W-2 year-end totals and 13th month adjustments. Manually calculated vacations, raises, incentive and military pay, and special separations.

COCA COLA EXPORT CORPORATION 1980 – 1984

310 North Avenue, N.W., Atlanta, GA 30313

PAYROLL ACCOUNTANT I

Oversaw the preparation, processing and delivery of the weekly payroll; the timely output of monthly, quarterly and state 941 taxes for the Wine Spectrum, division of the Coca Cola Export Corporation. Prepared group health and life insurance billings for in-house and overseas retirees. Received and recorded all monies and transferred data into the general ledger system at month-end. Implemented, input data and tracked employee direct deposits and long and short-term disability information.

EDUCATION

Graduated from the Adult Education Learning Center of Hampton, Virginia in their External Diploma Program, earning a traditional diploma from Hampton High School, March 16, 2004.

Completed night classes for hardware and software maintenance while employed at Verizon.

Tested for the Civil Service Examination for the United States Postal Service with a 90.3 per cent score.

Attended and trained at Commercial Drivers Institute and attained a Commercial Driver’s License, Class A, with Tankers Endorsement.

Certified with an A- in Accounting I, June 11, 1980, from the Atlanta Area Technical School in Atlanta, Georgia.

Tested for the Civil Service Examination for Senior Keypunch Operator and received a rating of (1) on the eligibility list.

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