Ramya Bakthavatsalam

Las Vegas

+1-702-***-****

adrnbj@r.postjobfree.com

LinkedIn Profile

http://illidianraj.wix.com/rajkumar

Creative, passionate IT Business Analyst around 9.6 years of experience working in Agile & Waterfall methodology with diverse industries such as healthcare, Organizational internal business domain (HR/Work force management/building Infrastructure management)

Professional Strengths

Good domain knowledge in Talent management, release & redeployment process, Workforce administration and good experience in building effective job portal customized tool by analyzing business insights.

Good domain knowledge in ‘HRMS’ like staffing, attendance and leave management system.

Strong inclination towards product management taking care of product vision, strategy, roadmap, new ideas, and managing releases by keeping an eye out for market trends and customer feedback.

Strategic thinking, communication, interpersonal and adept at coordinating extensive communication networks, comfortable interacting with Business and Technology Managers ensuring quality and timeliness of the project.

Experience in conducting GAP analysis, Business / Technical Impact analysis, SWOT analysis, As is - To be analysis, Cause & Effect analysis.

Excellent Analytical Skills in understanding the Business Process, Functionality, Requirements gathering and documenting them.

Extensive experience in creating various artifacts including Business Requirement Document (BRD), Software Requirements Specification (SRS), Functional Requirements Specifications (FRS), Standard business process documentation, Business rules extraction document.

Good experience in Business analysis with insightful knowledge of complete SDLC, planning entailing analysis, design, development, testing, defect prevention and quality assurance.

Involved in end-to-end system integration testing (SIT), user acceptance testing (UAT) and test scenarios.

Involved in collecting the metrics and analysis to enhance the portal usage.

Skills

●Requirements Gathering (9)

●Workflow/GAP analysis (5)

●Business mapping (3)

●Agile/Scrum methodology (9)

●MS Visio (8)

●Enterprise Architect(4)

●Confluence(4)

●Business Analysis (8)

●Wireframes/ Miro (3)

●Systems Development Life Cycle (SDLC) (9)

●Change request management (7)

●Waterfall Methodology (7)

●Jira(8)

Experience

[MAY 2021] – [FEB 2022] [Employer: American Homes 4 Rent- Real Estate]

Project Management/Technical Business Analyst, For Services Operations (US)

Integration between Dynamics 365 and the work order micro service to create, update and deactivate the work order

Roles & responsibilities

Evaluated current business processes to identify gaps

Created current state workflow diagrams in Visio

Created end to end Sequence diagram using Enterprise Architect

Created Miro workflow on day to day process and updates

Acted as interface between application architect and system developer

Understanding API calls and created user stories and workflow

Created and updated the stories in Jira as required

[SEP 2016] – [APRIL 2017] [Employer: Verizon Data Services India]

Project Management/Business Analyst, HRMS Internal Controls, Chennai (India)

To Collaborate with HR Partners and Recruiting teams to create job openings, view/Edit/Delete operations in careers site. To implement business process improvements, procedures, and system changes. Another pipelined project to track the new hires departures and much more

Roles & responsibilities

Assisted in the development, research, testing, business proposal work flows

Processed associate hires, transfers, and departures

Created reports/metrics that support ETA of each created openings

Maintained standard reports weekly, monthly, and quarterly

Produced ad-hoc analysis and reports for internal business units

Evaluated current business processes to identify gaps and implement solutions

Created workflow diagrams to transition current HRIS systems to future systems

Acted as subject matter expert to analyze and make recommendations for process improvements and system enhancements

Documented HR process discrepancies / issues

Assist Human Resources team to look at improvement strategies for processes and systems

Assisted in change management for new systems

Established and documented reporting processes and procedures for HRIS which improved report accuracy and shortened the time to deliver.

Worked with Corporate Communications team to launch HR opinion survey, analyzed results, implemented changes to answer the voice of the customer

[SEP 2015] – [SEP 2016] [Employer: Infinite Computer Solutions]

Senior Business Analyst, Organization Internal controls, Verizon Data Services India, Chennai

To understand current internal business controls and document the standard business process template for all the internal business control unit such as Real estate, Supply chain, Physical security, Infrastructure building management etc., documentation includes business standards, ETA, process flow diagram and functional specification.

Roles & responsibilities

Analyzing the current business

Creating the standard documentation for current business

Business Mapping the entire process flow in single page representation using Visio

Functional Analysis of Business

Creating the business gaps heat map

Scheduling walkthrough to all stakeholders

Getting sign off the Standard documents and heat map from respective business team

Analysis on building the tool

[JAN 2011] – [AUG 2015] [Employer: Cognizant Technology Solutions]

Business Analyst, Cognizant HR /WFM’s (Work force management systems) Internal Job Portal, Chennai (India)

Job portal empowers managers to fulfill their staffing needs with minimal support from the workforce managers by providing insight to the associate information and their fitment for the requirement. Its built in Intelligence allows only the eligible associates which eliminates labor intensive shortlisting processes and ensures managers get to go through only closest fit profiles. System Provides various functionalities and Role based screen and access to Project Managers, Practice work force managers, Corporate Work force managers and Talent managers. Associates will have their role-based access to apply and view bids placed by Work force managers.

Roles & responsibilities

●Develop, maintain and execute product roadmaps

●Manage project portfolio associated with new product offerings effectively,

●Responsible for gathering requirements from business/stakeholders, analyze business needs, define and scope out technical requirements.

●Built customized tool for tracking employee information and worked with upstream team for pulling required employee data

●Define sprint scope, lead/advocate scrum calls, and Change Management for the Deployment process.

●Worked on Creating wireframes, Flow diagrams & Business process improvement flows

●Closely work with Dev team, QA team and UI/UX team in delivering the project milestones.

●Review the Test cases and Test results for Manual and Automation Testing.

●Working with Design (UI/UX) teams in User Research, brainstorming/whiteboarding sessions, competitor analysis and User debrief sessions and approving designs

●Facilitate and lead grooming sessions with design, dev, and QA teams while detailing about the project goals by setting the expectations.

●Align sprint schedules based on other cross-functional teams and around technical dependencies.

●Participated in Idea iteration, Design, development, Execution, Test plan and Bug Tracking for the application.

Business Analyst / Walgreens- Specialty Pharmacy & Take care Health systems (India)

Script Med application was developed for the specialty pharmacy, which offers drugs with therapeutic complexity and at a high price. It helps Walgreens pharmacies to track and process the orders for medicines. All functionality aspects related to patients’ care, dispensing medicines and claim processing etc., is performed in this application. Script Med combines all the referral, clinical, financial, pharmacy operations and fulfillment functionalities in one paperless application. Take Care Health Systems is the parent of Take Care Consumer Solutions and Take Care Employer Solutions which combines best practices in health and wellness committed to providing affordable, high-quality healthcare for both families and employees under one, convenient roof.

Roles & responsibilities

●Analyzing the High-level business

●Creating Value Stream Mapping document- Mapping the entire project flow in single page representation

●Creating business proposal and ‘Mind map’ documents

●Functional analysis of business

●Knowledge sharing of business process to team

Business Analyst / Medco-Pharmacy Benefit Management (India)

This is a Business rules Extraction Project were The COBOL function is broken into small business rules and generate flow chart to assist Technical Analyst and Business Analyst. Relativity tool provides powerful assessment capabilities that locate logic buried within application code.

Roles & responsibilities

●Analysis in both the coding and business descriptions

●Analyzing the PBM business standards

●Converting the technical analysis and test conditions to business logic

●Creating ‘Business Rules Extraction’ document

●Transferring Knowledge and approved business document information with team

●In time module delivery for all the sprints

Education:

[NOVEMBER 2010]

Master of Business Admin, HR / Madurai Kamaraj University, Coimbatore, India

[AUGUST 2008]

Bachelor of Technology, IT / Anna University, Coimbatore, India

Activities & Recognitions:

●Won the Spotlight award on Delivery & Excellence in 2012

●Won the Achiever par Excellence award in 2013

●Won the All-rounder award in 2014

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