Gertrud Legisa Wiesner

**** ********* ******

Franklin, TN 37064

adrnb7@r.postjobfree.com

612-***-****

Career Goal

To utilize my language knowledge and expertise in training, organizational development, human resources and medical terminology to positively affect communications within a multicultural customer base.

Education

• MAEd, Curriculum and Instructional Systems

University of Minnesota

• BA in Secondary and Post Secondary Education (English and Spanish)

Instituto Universitario Pedagogico de Barquisimeto (Venezuela)

Work Experience

Hennepin County Service Center Customer Service Representative

• Bilingual customer service, one-on-one training for new employees, writing and developing training for Service Center use

• Development of online training.

Training and Development Manager

Better Working Teams and Individuals (BWTI for Carlson Companies)

• Project management, consulting, sales and marketing support, staffing, and client relationship management in the areas of organizational development, human resources and training and development for Fortune 500 companies, Carlson Marketing group and its clients.

Training and Education Consultant

Northern States Power (Xcel Energy)

• Organizational development and training in the areas of technical skills, leadership development, statistical process improvement tools, coaching, performance management, individual and team effectiveness, customer service; conflict and change management during organizational change, mergers and acquisitions.

• Personnel selection, staffing, career development and succession planning in key areas of organization.

• Design, development and implementation of quality improvement initiatives throughout the organization, including labor/management negotiations.

• Effectiveness measurement (evaluation) of training and OD interventions. (levels 1 – 4)

• Departmental budget planning and implementation.

• Design, development and implementation of training and education projects.

• Facilitator and course administrator for initiatives such as Seven Habits, Principle-Centered Leadership, MBTI, among many other training and development efforts

• Design, development and implementation of performance management systems for hourly, union, exempt and management employees.

Administrator, Employee Development and Training

Northern States Power

• Support and management of EDT’s staff in addition to responsibilities outlined above.

Instructional Design Manager

Century Design

• Established and managed Instructional Media Group, which grew from 2 to 21 employees in two year period with $2.5 million in sales. Hired and trained instructional designers, writers, programmers, and other contractors to design and online as well as conventional training and sales and marketing materials.

• Performed consulting and marketing services for clients such as IBM, 3M, Airline Industry, PEMEX in Mexico, and others in domestic and international markets.

Senior Training and Development Specialist

Graco, Inc

Design, development and implementation of Total Quality Management and Statistical Process Control curriculum, basic and technical skills curriculum, as well as basic literacy initiative for 1,400 production employees.

• Design, development and implementation of extensive customer service training for domestic and international customer service reps and their supervisors.

• Delivered Conflict and Change Management training.

Freelance Instructional Designer

• Design, development, implementation and evaluation of instructional programs in the areas of management and leadership development, financial services, health care, computer applications, statistical process control, etc. ranging from print-based materials and computer-based training to interactive video. Some work was developed in English and Spanish.

English Professor

Ministry of Education, Venezuela

• Professor, English as a Second Language to High School and University students.

Languages

O• Fluent in English and Spanish. Knowledge of German, Italian, and Portuguese.

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