Customer Service Executive Assistant

SONIA HSU • 801-***-**** • *** East Resaca Drive, Unit F8, Sandy UT, 84070

email: ******@*******.***

EDUCATION

**** – 1993 Swinburne University Melbourne, Australia

Attended English Language Center

Liberal Arts

EXPERIENCE

2/7/2022- Present

Diamond Support Account Manager ASEA Global Pleasant Glove UT

Help all the Diamond Rank above Associate with their need

Following the DS Job Responsibility

Following daily email and call/ make sure make a note on the account

Weekly contact my accounts weekly/daily through an email or phone call.

I will get to know my diamonds individually, and understand their preferred

contact times, methods, etc.

I will learn how to best support their business (e.g., reports, associate/customer search, etc.)

Every Monday it is expected to go through each account and see what they are missing for the next rank. If the next rank is within reach, follow up with a phone call / email to aid in placing any orders that would help rank advancement.

By the end of my work week, I will send an email with any updates and important information to the DS Manager

Before the next month, update my goals in BambooHR and/or set new goals for the following month.

Once a quarter I will present to Leadership, with any leadership principle or skill that can help me, or my team improve personally or professionally.

12/2012 – 1/2018

IT Help Desk Support, CSS Corp Draper Utah

Chinese Mandarin Support

Provide helpdesk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Assist with on boarding of new user

Report issues to the Service Desk for escalation

3/2010 - 9/2011

Executive Analyst for Asia, Maakoa LLC Lehi, Utah

-Assist in the development and operation of Taiwan/Singapore/Malaysia/Indonesia and deal with local government

-International Shipment Coordinator

-Customer Service for Local Distributors

-Inventory Control for Taiwan, Indonesia, Singapore and Malaysia

-Executive Assistant for CEO/CFO/COO

-Translate all English documents into Chinese

6/2005 – 4/2008

Director of Operation, Forever Green Orem, Utah

Purchasing/Inventory Control/Logistics

-Price comparison between vendors

-Direct communicate with vendors and suppliers and ensure accuracy and efficiency in product shipping and deadlines

-Acquisition and retention of new vendors

-Liaison with shipping department for accurate ship-out times

-Assist Vice President of Operations with administrative tasks

11/2002 – 4/2005 Customer Service, Forever Green Salt Lake City, Utah

-Assist in the development and operation of Singapore and Malaysian markets

-Translate all English document into Chinese

-Inventory Control for Singapore and Malaysia

-Inbound call for US customers, including answering general inquiries and promoting product

-Order entry, filing, reception duties, and general accounting

Resided in Singapore from December 2004 to April 2005, operating local office

In addition to the above duties:

-Liaison between Singapore/Malaysia and US headquarters

-Handling distributor’s inquiries, as well as following up on complaints, comments, and concerns

-Administrative work for local offices, and supervising staff performance

-Promotion planning.

-Product Registration

4/2000 – 2/2001 Customer Service Representative, Morinda Inc. Orem Utah

Prepared and input customer orders using automated or

processing system written in SQL

Answered questions and consulted with customer’s needs

Bilingual support to Asian customer

7/1997 – 4/1999 In-country Analyst for Taiwan, Melaleuca Inc. Idaho Falls, Idaho

• Responsible for introducing new products and coordinating shipments to Taiwan

branch office

• Handled communication, training and translation of correspondence

• Responsible for Inventory Control for the Taiwan, Japan and Argentina Offices

5/1996 – 6/1997 Product Support Specialist, Melaleuca Inc. Idaho Falls, Idaho

• Handled order entry, credit analyst and inventory tracking.

• Handled customer’s general inquiries

• Promotion company’s product

SKILLS Phone manner MS Word

Typing Filing MS Excel

Chinese/Mandarin General Office Job General Accounting

Reception Chinese typing

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