Maria Zannelli
**** ********* ***** ***. ** Orland Park, IL 60462 // Telephone: 708-***-**** Email: adrnaf@r.postjobfree.com
CAREER SUMMARY
Over 25 years of Customer Service experience
Exemplary communication skills
6 years of Administrative Assistant experience
Extensive knowledge of Medical Terminology
Experience with Microsoft Office 2007, 2010 and 2013
Moderate MS Excel
Data Entry and Filing Clerk with 15+ years’ experience
Mail Clerk with 4+ years’ experience
Detail-oriented
Positive Attitude
Customer Service Skills
Enthusiastic learner
Proficient writing skills
Exceptional grammar and spelling, proofreading skills
Excellent typing skills at 50+ wpm & experience with 10-key, proven record of speed and accuracy
Excels in a fast-paced, goal-oriented environment
Learned to anticipate the needs of those around me to better enhance the working environment.
Team worker who is also a Self-Starter
WORK EXPERIENCE
Insight Global – Premiere Staffing & Talent - Chicago, IL 2020 –
IDES – Illinois Department of Employment Security – remote contract position 2020 – 2022
Verification Specialist (DATA ENTRY Clerk), Customer Service Agent
Verification Specialist: Heavy Data Entry of claimant information into accounts
Reviewed forms of identification to determine if the documents appear authentic
Use of the PUA system to attach ID documents, tax documents, appeals, etc. to claimants’ accounts.
Completed up to and over one hundred claimant accounts per day.
Customer Service: Auto-called claimants back to assist them in registering for their online unemployment
accounts, troubleshooting errors, tech support. Fielding calls to designate which department would best suit
the claimants’ needs.
Fast-paced environment, number quota of calls and claims to be worked by end of day - 75 to 100.
Detail oriented, metrics-based environment.
Surface Shields/ Ram Board - Tinley Park, IL 2017 – 2020
Receptionist/Administrative Assistant
All general office duties, including heavy Data Entry, Scanning, Fax, File, Email, Proofreading
Fulfilled sample requests to be shipped to end users for our sales team and to support our business
Handled incoming and outgoing mail for all Employees
Assisted customer service department with incoming phone calls
Signed in prospective employees and prepared them for interview with Recruiter
Coordinate meetings by both telephone and email between Branch Owner and Clients
Experience with Salesforce
Express Employment Professionals - Orland Park, IL 2014 – 2017
Front Office Coordinator
Heavy Data Entry
Managed weekly payroll for 30 – 50+ Associates equating to $17,000 / week
Assisted in the weekly management of $100,000-plus Accounts Receivable
Incorporated a more efficient filing system within the Associate / Client files
Assisted in the recruiting of new Employees and new Clients; Telephoned Employee reference checks and follow up to interviews
Handled correspondence for all Clients and Associates
Inside Sales Experience – assisted making cold calls to help bring in new client companies to fill the pipeline and increase business.
Assisted and helped increase amount of clients during the supervisor’s medical leave, increasing business.
Orland Primary Care Specialists - Orland Park, IL 2002 – 2014
Front Desk Clerk / CNA/Medical Assistant
Front Desk: Heavy Data Entry - Computer skills helped in opening new files; greet Patients, phone duties, fax, mail and filing; balance Patient payments at the end of each day; record insurance information at each Patient visit.
Knowledge of medical terminology assisted in taking medical histories. Fax, EMR data entry; responsible for keeping exam rooms supplied; applying art talent when needed, proofreading and writing when necessary.
Meyer Medical Group - Orland Park, IL 2001 – 2002
Front Desk Clerk
Heavy Data Entry
Checked Patients in at the front desk, take insurance information, answer phones/take messages
ICD-9 coding, file, fax, copy, mail, errands.
Codilis & Associates, P.C. - Darien, IL 1995 - 2000
Copy Clerk/ New Accounts Clerk (Data Entry)
Copy Clerk: Copied and assembled court documents for Foreclosure and Bankruptcy Attorneys; fax and data entry. Learned to do this with speed and accuracy in order to facilitate the Attorneys’ schedules; responsible for all incoming and outgoing mail, ordering postage.
New Accounts Clerk: Heavy data entry - opening new accounts for Foreclosure and Bankruptcy Attorneys; performing search by fax; telephone. Typing skills were honed to speed the process of data entry, searches, proofreading. Helped increase amount of new accounts opened daily.
Additional work experience available upon request