Customer Service Data Entry

K imberly Garcia

E x e c u t i v e P r o j e c t A s s i s t a n t

**** **** ******

Lubbock, TX 79423

806-***-**** **********@*****.***

PROFILE

Dedicated, hardworking individual with multiple years of Management, Office, Clerical, Accounting, Customer Service, and more experience. Have experience in Health insurance billing and set up. Proficient with Word, Excel, 10 key, typing, emailing, and other miscellaneous software programs used in past employment. Self-starter, fast learner with a strong work ethic and strong people skills. Capable of working independently or under supervision. Very organized and have good communication skills. Strong training skills. Work well under strict deadlines and under pressure, while maintaining integrity and a quality performance. I have strong communication skills. I am very personable and get along well with others. I am always eager to learn new skills and trades. E D U C A T I O N — EXPERIENCE

Lubbock Cooper High School,

Woodrow, Texas 1995-

1998

Attainment of high school

diploma

Excellent grade point average

Team sports including volleyball,

track, cheerleading

June 2021 - Present

Executive Project Assistant • Goodwill Industries of Northwest Texas •

I am the point of contact between CEO, Executive Directors, internal/external clients. Take calls, messages, and emails and route them as needed. Maintain calendar, appointments, travel plans, meetings, presentations and events for CEO and Executive team. Transact daily deposits. Plan, coordinate, organize company meetings with Board members and all other events. Accurately record meeting minutes and enter data. Assist with bids or request for proposals and potential vendor identification. Ensure effective communication with Board members at the direction of the CEO. Create and distribute holiday and other signage for retail stores and administration office. Complete password resets and new user inputs for POS system. Implement and maintain an efficient documentation and filing system. Coordinate, order and distribute all agency's logo wear program. Manage vending machine program and stock machine. Create and maintain comprehensive project documentation for all projects.

November 2019 - June 2021

Accounting Assistant •Goodwill Industries of Northwest Texas • Processed the provided allocations, coding for all invoices to be paid throughout company. Prepared daily deposits. Received and organized daily sales receipts for retail stores. Assist with updating monthly sales reports. Preform random audits in retail stores for accuracy and completion/compliance of company policies. Help with bank reconciliations when needed. Inventory and distribute employee uniform for retail and document destruction. Cross train in other areas in the accounting department. Back up payroll person. Scan and file AP monthly. Back up receptionist as needed for lunch or breaks. Helped CEO and Director of retail stores with signage and any other special projects needed while in this position. CEO created the position for me to become the executive Project Assistant because she wanted me as her Assistant but also wanted me to take on other responsibilities.

April 2011 – June 2015

Group Builder • Health Smart Benefit Solutions •

Responsible for building new groups and creating billing invoices as a third-party agent. I created their medical, dental, and vision insurance invoices for each companies’ employees. I began training new employees after a year of being on board. I recreated training notes and guidelines for my entire team. I learned new programs and software to train entire team on as the company started buying out other TPA companies. I was responsible for up 40 groups at a time.

2004 – 2011

Store Manager and district trainer • Check -N- Go • Maintained store opening, closing daily. Maintained monthly sales and debt goals. Handled all HR responsibilities for my store. Performed debt collection as needed. Did social marketing for store. Became district trainer, I would travel to all stores in my district and train all management and CSR’s if needed. I also became the audit trainer; I would perform surprise training audits in my district and train on all mistakes. Created organization in stores as needed. Sales on new services company added. Very high customer service both in person and over phone.

K E Y S K I L L S — COMMUNICATION

Office Management, Record

Management, Data Entry,

creating Spreadsheets, creating

work schedules, maintaining

multiple calendars for executives,

Plan and coordinate special

events, Routing correspondence,

financial reporting, Cash

handling, Customer Service, debt

collection, Training, Digital design

of signage needed, 10-Key,

Excel, Word, Cyma, Counter

Point, Adobe Acrobat, Adobe

Illustrator, Adobe Photoshop.

I Have always been very good with people. I am able to build a repour with them easily and from there build a lasting relationship whether personal or professional. This has helped me become a trainer in many areas of my careers. I was the newest employee at Health Smart of 10 years and more tenured employees. The training for that position was very difficult as they did not have any type of manuals, notes, it was all just word of mouth learn as you go. So as I learned my position inside and out, I became their new trainer for all future employees. I was able to create manuals not only explaining how to do something but why as well.

L EADERSHIP

I have been successful with the abilities to teach people the things they need to know to become managers, trainers, marketers, sales driven, customer relation compatible. In my career at Check -N- Go, I was able to promote 2 CSRs to Store Managers & trainers. My motto is love me love what I do. I do not just want to learn how to do something I also want to learn why it is to be done that way. My CEO of Goodwill says I am a true Ambassador of Goodwill. REFERENCES

Jennifer Lopez - current coworker 806-***-****

Nikole Witt – longtime friend 806-***-****

Alex Aleman – current coworker 806-***-****

Jennifer Houston – longtime friend 806-***-****

More references upon request.

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