Sales Representative Customer Service

CHRIS L. SUGGS, JR.

***** ** ***** ******* 850-***-****

High Springs, Florida 32643 *******@*******.***

SALES & MARKETING

Driven sales professional with the ability to adapt in fast-paced, demanding markets. Excellent communicator who develops customer loyalty by determining needs and demonstrating superior customer service and support. Proven ability to manage operations and develop effective business plans. Ability to develop referral relationships with business decision makers. Strong negotiator who balances contribution to the bottom line with customer retention and business development.

PROFESSIONAL EXPERIENCE:

PNC BANK, Gainesville, Florida

Branch Banker 2017 to June 2022

Developed client relationships by exceeding expectations and skillfully reviewing assets and financial products to increase branch revenue. Increased branch profitability by surpassing monthly and quarterly goals. Assessed customers’ individual spending patterns to suggest a tailored approach to managing finances while marketing revenue-generating financial products. ACCIDENT CLEANERS, Gainesville, Florida

Outside Sales Representative 2013 to 2016

Develop and implement marketing strategies to influence referral business in the North and Central Florida markets. Communicate with representatives of local law enforcement senior leadership, medical examiners, funeral homes, social workers, property managers, and management at restoration companies. Prepare and facilitate presentations to individuals and groups to explain benefits of services, keeping company name visible in local communities. Coordinate jobs ranging from $5,000 -

$100,000 each.

Increased company’s revenue by 200% within the first two years on the job

Acquired 26 jobs in previously undeveloped markets in first 12 months; DOUBLED PRODUCTION IN SECOND YEAR

Implemented new marketing programs; facilitated weekly presentations, introduced

“decomposition masks” to municipalities; donated masks and company-labeled body bags to local municipalities and law enforcement to maintain strong public presence WINNELSON/NOLAND COMPANY, Ft Walton Beach, Florida 2003 to 2012 Branch Manager- Winnelson/Noland Company (Ft. Walton Beach, Florida) 2009 to 2012 Directed day-to-day operations of supply and service office. Responsible for developing and expanding business with new and existing clients. Assumed overall responsibility for office during severe economic downturn, responded to declining revenues by right-sizing the workforce, finding new customers and selling products and services at higher margins.

Analyzed and adjusted budgets; Advised sales reps on sales calls, helping close sales.

Developed new monthly buying programs and renegotiated contracts to achieve better buying opportunities.

Realized a 60% increase in margin by the end of second year; increased market share.

Became the premier dealer for tankless water heaters through the Okaloosa Gas Company (local area gas provider), developing an appliance alliance with utility company; trained employees on new products, generating 75% SALES INCREASE.

Chris Suggs 2

Outside Sales Representative - Winnelson/Noland Company (Atlanta, Georgia) 2004 to 2009 Developed internal marketing strategies to increase sales with existing customers; created new business with prospective customers in greater Atlanta. Assisted clients by analyzing blueprints and preparing competitive bids for each job. Established face-to-face meetings for sales calls with owners and company management. Prepared bids and negotiated pricing. Worked with inside Sales Reps to assure high levels of customer support, proper delivery and competitive pricing. Trained new inside sales staff.

Built market by researching previous clients, contacted walk-in customers and cold called on local plumbing and HVAC contractors

Negotiated and closed multiple agreements, including a $1.2 MILLION DEAL Atlanta Hartsfield-Jackson Airport, using TOTO fixtures (the world’s largest toilet manufacturer); recognized for closing the SINGLE LARGEST TRANSACTION IN NORTH AMERICA

Consistently exceeded quotas even in a challenging economy with construction declining (2007 through 2009); built a consistent base of clients with annual volume over $3 million

Realized 30% increase in year-over-year sales; consistently produced highest profit dollars and profit percentages among Atlanta Sales Reps; met or exceeded monthly sales goals

Only sales rep in office able to master knowledge of selling both plumbing and HVAC product lines

Increased business with 3 largest clients by 200%

Developed LARGEST CUSTOMER BASE IN COMPANY

Inside Sales Representative – Winnelson/Noland Company 2003 to 2004 Placed phone calls to new and existing customers marketing new products and items in current inventory. Made a minimum of 2 hours of cold calls daily. Responded to needs of call-in customers; developed pricing to meet needs based on frequency and volume of business.

Led all other sales reps in acquiring new accounts in company’s newest territory Counter Sales Manager – Winnelson/Noland Company 2003 Served 100-200 walk-in customers daily. Took orders; input invoicing information; located products and prepared shipments for pickup or delivery. Trained and mentored new employees.

Sold 50% more product than all other counter sales personnel.

Began as a trainee – within 60 days was put in charge of counter sales.

Developed and implemented a sales program highlighting monthly specials – realized a 20% increase in sales over prior year.

Monitored inventory levels and notified buyers when levels required replenishment. EDUCATION:

HARDING UNIVERSITY Searcy, Arkansas

Bachelor of Business Administration – Business Management 2002

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