Accounts Receivable
Resume:
Audra Cole
949-***-**** adrn7s@r.postjobfree.com
Summary of Qualifications
Computer Operator, 10 years of A/R and billing experience, working within manufacturing and property management environments. Proficient in various Microsoft programs. Strong analytical and people skills.
Core Competencies
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Service Orientation
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Coordination
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Active Listening
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Negotiation
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Social Perceptiveness
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Instructing
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Troubleshooting
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Reading Comprehension
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Speaking
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Mathematics
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Monitoring
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Critical Thinking
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Learning Strategies
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Complex Problem Solving
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Operations Coordinator
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Troubleshooting
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Active Learning
Education
Associate of Science, Computer Engineering, ITT Tech, Albuquerque, NM -
High School, West Mesa High School, Albuquerque, NM -
Professional Experience
Accounts Receivable, Motion Solutions Aliso Viejo, CA
Feb 2015 – May 2020
Responsible for collection and reconciliation of large retail accounts and high-volume distributors with a portfolio of $10 Million and above.
Prepare adjustments or credit memo when necessary; obtain proper approval
Process A/R chargeback and prepared and monitor weekly aging reports.
Assist with month-end close process for revenue and receivables.
Analyze data on the Aging Report daily and prioritize accounts to be worked on; work internally with other depts as deemed appropriate to resolve end of term disputes.
Answer all vendor inquiries via phone and/or email.
Review and post daily billing in transaction manager system.
Distribute customer invoices via email, mail, and EDI upload.
Establish and maintain professional relationships with customers.
Resolve & research payment discrepancies for over 200+ customers.
Edited/corrected customer data for approximately 1000+ customer records
Perform routine collections efforts for clients with open aged invoices.
Research open, unapplied, and unidentified customer remittances to determine proper application.
Accounts Receivable, Collections, 3 Day Blinds, Irvine, CA
October 2014 – January 2015
Managed collections, account reconciliation and adjustments (deductions, payments, etc.) for 500 accounts.
Process Certified and Collections paperwork.
Distribute customer invoices via email, mail, and EDI upload.
Resolve & research payment discrepancies for over 200+ customers.
Perform routine collections efforts for clients with open aged invoices.
Accounts Receivable Specialist (Contract), Vinculums, Irvine
March 2014 - July 2014
Collections, Post customer payments, contact customers to obtain or relay account information.
Analyze data on the Aging Report daily and prioritize accounts to be worked on; work internally with other depts as deemed appropriate to resolve end of term disputes.
Review and post daily billing in transaction manager system.
Distribute customer invoices via email, mail, and EDI upload.
Establish and maintain professional relationships with customers.
Resolve & research payment discrepancies for over 1000+ customers.
Edited/corrected customer data for approximately 1000+ customer records
Perform routine collections efforts for clients with open aged invoices.
Accounts Receivable Coordinator, JLL, Benton Harbor, MI
May 2008 - Jan 2014
Verify accuracy of billing data and revise any errors.
Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered. Review documents such as purchase orders, sales tickets, charge slips, or shipping records to compute fees or charges due, resolve discrepancies in accounting records.
Type billing documents, shipping labels, credit memorandums.
CSR, Xerox Corporation (Contract), Benton Harbor, MI
July 2005 - Dec 2007
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. Answer customers' questions about products, prices, availability, credits, maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Prepare sales presentations or proposals to explain product specifications or applications.
Provide customers with ongoing technical support. Complete expense reports, sales reports, or other paperwork. Recommend ways for customers to alter product usage to improve production.
Customer Service Administrator, (AFL), Mattawan, MI
Feb 2005 - July 2005
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Account Supervisor, Xerox Corporation, Albuquerque, NM
December 1998 - October 2004
Listen to and resolve customer complaints regarding services, products, or personnel.
Monitor staff performance to ensure that goals are met, Hire, train, and evaluate personnel.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Provide staff with assistance in performing difficult or complicated duties. Plan and prepare work schedules and assign employees to specific duties.
Attend company meetings to exchange product information and coordinate work activities with other departments. Prepare sales and inventory reports for management and budget departments.
Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
Inventory stock and reorder when inventories drop to specified levels.
Examine products purchased for resale or received for storage to determine product condition.
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