Cynthia Padia

Dependable, Professional. Respectable.

Primary Phone: 361-***-**** Primary E-mail: adrn5h@r.postjobfree.com

Professional Accomplishments & Experience

Driscoll Children’s Hospital- Telephonic Outreach Technician

07/2018 – 5/2022

Schedule of the SAI in coordination with the SC schedule within the SC system (Harmony)

Provide outreach calls to members from the 834 file.

Call the nurse line on a daily basis

Verify eligibility of STAR KIDS members for continued tracking of member eligibility.

Track all incoming mail

Disenrollment Outreach

Assist Transition Coordination team by scheduling assessments.

Valence Health/ Evolent Health – Education and Outreach Customer Service Representative

10/2014 – 3/2018

Make outbound calls to Medicaid members that are due for Texas Health Steps within the state required timeframe.

Answer inbound calls from members & providers

Provide service to customers seeking assistance with bills, claims, etc.

Outreach to members to assist with appointment scheduling via 3-way call

Provide outreach calls to members/LAR that have been identified as CMW

Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims.

Assist in collection and input information into the databases to verify eligibility.

Communicate monthly messages to providers on a specific needs basis.

Deal tactfully and empathetically with customers.

Establish and maintain effective working relationships with physician office staff.

Multi-task and pay close attention to detail.

Simultaneously navigate multiple software applications and technologies

Holly Park Apartments –Assistant Property Manager

9/2013 – 10/2014

Generate work orders

Monitor renewals, distribute and follow-up on renewal notices

Ensure apartment is ready for move-in on agreed date

Accept rental payments and post rents into the system

Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.

Carry out eviction notices.

Enter application information into company database effectively and without error.

General up-keep of lobby insuring that it appears professional and clean.

Supervise onsite maintenance, generate and publish reports.

Move in as well as move out residents.

Collect and process payments for rent, as well as open/close reports while entering necessary documentation into database.

Competencies and Skills

Verbal and Written Communication

Office Administration

Microsoft Office Programs

Scheduling

Information Collaboration

Data Processing and Analyzing

Customer Service

Inventory (ordering & stocking)

Team player

Database management

Property management

Planning and Implementation

Supervisory & Management

Document Control

Organizational & Interpersonal

Filing

Phone lines (up to 10)

Clerical & Administrative

10 key

Typing and data entry

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