**** **** ** ******* ** *****

E-mail: adrn5b@r.postjobfree.com

Phone: 252-***-****

Professional Experience

Specialist

HCL America

*** ******* *******

**-**-**** ‘Present

Network Support

Phone Support

Hardware and software support

Office 365 support

Call support, emails, chat Microsoft teams

Customer support

Avaya. Sap. Voice service, VPN support, password resets

Service Now ticketing System

Active directory support

Share drive access

.

Sr Desktop Analyst

Softcom Systems Inc.

200 Regency parkway

11/06/2019 – 12-04'-2020

609-***-****

Account Provisioning

Active Directory

Lotus notes - Outlook Support

Voice Services

Cisco Jabber Support

Avaya Support

software Licensing and provisioning

ACF2 account creation, modification, and termination

share drive access

Account De-provisioning

Skype repair

ESC snow knowledge Article Management

VPN repair

Network issues

Chat,email and phone support

Installing software, supporting request, pricing request, ordering

One Source Communications

Wireline Helpdesk

1655 E Arlington Blvd, Greenville, NC 27858

July 23 2019 – Nov 2019

252-***-****

Troubleshooting Network connectivity

Troubleshooting fax lines

Troubleshooting land line issues and long distance

Assisting in configuring basic router settings

Troubleshooting WIFI issues

Setting up Vendor meets

Calling businesses and providers

Chat, phone and email support

VOIP troubleshooting

Basic modem support

Create tickets’ for 3rd party techs

Testing connectivity with ping command

Monitoring networks creating tickets when packet loss occurs

Troubleshooting phone systems desk phones, handheld

Troubleshooting VPN issues

Troubleshooting Cisco Markei and SonicWall Firewall issues

HCL

Help Desk IT Support

Syneos Health Project

11000 Regency Pkwy, Cary, NC 27518

408-***-****

June 11th – May 26th

• Help desk support and customer service, experience with problem solving involving hardware, software, and networks.

• Phone support Avaya VOIP phones, Cellphones Android, Ios

• Windows Operating systems - Windows XP/ 7 /10

• Remote desktop connectivity applications- Lync Skype

• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange

• MS Outlook: Configuring the MS Outlook - via Exchange or POP, Making pst files

• Making Calendar entries - setting up meetings, Sharing of calendar address book and contacts.

• Internet Troubleshooting, Knowledge of the working principles of DHCP and DNS.

• Setting up/troubleshooting wired and wireless connections.

• Knowledge of the usage of basic commands like ipconfig, ping,Tracert, nslookup, loop back IPaddress.

• Removing Virus, Enterprise Antivirus Symantec Encryption,

• VPN and remote dial-in users, Active directory- password resets, configuring accounts

• Support for laptop, desktops, and printers, MiFi devices, Hot spot

• Others: Adobe Acrobat Winzip, Java, Skype, Excel, spreadsheets

• clearing cache and cookies, and temp files,retrieving deleted files

•Trouble shooting cellphone issues, configuring email for client on cell phone and connectivity issues

• Basic knowledge of ITIL processes, and company best practices and standards

•Ticketing systems, Service -Now, Cherwell

• VPN support – connectivity, usages, Account issues

Contract Work

Ebryit

East Carolina University Dell Rollout Team

East 5th Street, Greenville, NC 27858

800-***-****

May 7 2017 – May 18 2017

May 7 2018- May 18 2018

Temporary assignment contract work

•Log in as user call ITCS to get password resets, Logon as INTRA domain as the User

•Determine if user is printing to any network printers than configure them when setting new computer back up.

•Determine if user has any mapped drives, Locate Outlook .PST files and transfer on the network to the mapped drive

•Remove user from the domain., Disconnect old system Dell laptop or Dell Desktop

•Unpack new Dell laptop or Dell Desktop and connect to network, display, input devices and power.

•Open Internet Explorer and self-register users account.

•Add User to the domain Group transfer data to the mapped drive, Add user to local Administrator list

•Map Network drives and transfer data from old computer to new computer over network

•Configure Email Client Outlook, Setup peripherals that were connected to old system

• Make sure printers are working and configure printer if IP address is needed

Contract work

Mercury Z Call Center/ Dispatch/Help Desk

1150SE Maynard Rd, #140, Cary, NC 27511

919-***-****

March 12 2018 – March 26 2018

•Temporary assignment covering for Frontier Communications Strike

•Vxfield software, Create workorders, schedule work, call to get all work completed in timely matter

•Contact contractors for emergency alarms, Avaya call utility, Assist employees in navigation, closing

•jobs, moving tickets, Help employees with technical issues

Apus Carpet Cleaning

Owner / Operator

Greenville, NC

252-***-****

September 2003 – Present

•Perform standard IT, Ensure the small business' communication remained available and secure

•Detect, respond, and remediate malware on desktops and laptops resulting in minimal downtime

•Create, manage, and maintain user security awareness.

•Install and configure communications equipment such as wireless devices, modems, and workstations

•Maintain peripheral equipment such as printers and workstation hardware

•Conduct network vulnerability assessments using open-source software

•Provide customer support with various functions including account creation

•Operating Microsoft windows 10, 7, 8, 8.1 kali Linux, Ubuntu

•Provided training of temporary and new employees. Responsibly Include Hiring Manager, Records and budgeting sales, Business development,

•Maintained Truck mount equipment and preformed Mechanical repairs

•Understanding of office practices and procedures; ability to operate copy machine

•Ability to effectively interpret policies and procedures; work well under the pressure of deadlines

•Establish and maintain a positive working relationship with others; ability to communicate

•Understanding of office practices and procedures, such as database creation and maintenance

•Experienced with Microsoft Office, including Word, Excel, Access, PowerPoint, and Outlook

Education and Training

Wake Tech Community College, Raleigh, NC

• Associate degree Computer Information systems security, 2017

•Cyber Security track 3.4 GPA

•Nash Community College –

•Networking technology Certificate 5/09/2017

Skills

•Microsoft Word * Excel * Spreadsheet, Intrusion Detection * Hardware and software support * Computer Crime Investigations * Security Administrator 1* PowerPoint, Outlook, Access, Cain and Abel, kali Linux, VMWARE, Hardware, Software, Customer Services, Configuring a Pfsense Firewall on the client, configuring a pfsense Firewall on the Server Analyze network traffic, Penetration Testing a pfsense Firewall, Using Social Engineering Techniques to Plan an Attack, Using Wireshark and Netwise Investigator to Analyze Wireless traffic, Analyzing protocols with Wireshark, Configuring a Virtual Private Network Server, Configuring a VPN client for Secure File Transfer, attacking a Virtual Private Network, Investigating and Responding to network Security Incidents

Volunteer work: Hacking bit Consulting, LLC

•Assist in company website idea generated development

•Attend proposed training offerings in a QA role and provide recommendations from the entry-level point of view

•As a small business owner, provided consultation and advice for Hacking bit during its start-up phase

Contact this candidate