Machine Operator Customer Service
Resume:
Dianecia Parker
Castalia, NC *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Access Representative
Pomeroy, IBM - Raleigh, NC
March 2021 to Present
• Collected co-pay and deductible information .
• Verified insurance benefits .
• Ensured HIPAA compliance.
• Ran test claims, and processed prescriptions to pharmacy.
• Made outbound calls to MDO and insurance companies for patient policy information.
• Faxed MDO to initiate prior authorizations.
• Update patient demographic information in our systems Customer Service Advocate
Conduent/Humana
October 2020 to Present
• Assisting members with problems and concerns with their policy
• Answering and making outbound phone calls
• Using documents to do research to assure the member is given accurate information
• Communicating with a team of advocates and assisting with all calls and members issues
• Going over medicare plans and quoting benefits
• Assisting members with making payments
• Reviewing medical and pharmacy claims
• Identifying the type of plan the member has
• Assisting in finding pharmacies and doctors for members Machine Operator
CUMMINS RMEP
November 2016 to June 2019
• Working as an operator (team member of Operations) at EOL.
• Job responsibility consists of meeting throughput goals for the day.
• Ensuring parts leaving EOL meet quality requirements.
• Performing Operator PM tasks at the EOL stations (Clean and maintain line, making sure all stations have necessary items like Loctite and cup plugs)
• Identify machine errors and fix them
• Assist maintenance and engineering when they need production support Machine Operator
MAN POWER
December 2015 to November 2016
• Inspect engine heads for defects
• Maintain the supply stock for the line to run properly
• Keep accurate records of serial numbers, assist operations with part production
• Clean and maintain line
• Identify machine errors and fix them
Cashier
WALMART
March 2013 to March 2015
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Trained 3 new sales associates each quarter.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases.
• Followed merchandising guidelines to present visually appealing displays.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
HIGH SCHOOL DIPLOMA
Nash Central High School
2012
Skills
• Customer-oriented
Consistently meet sales goals
Credit Card transactions
Retail sales
Computer literate
Personable
Motivated team player
Natural leader
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