Dianecia Parker

Castalia, NC *****

adrn44@r.postjobfree.com

+1-252-***-****

Authorized to work in the US for any employer

Work Experience

Patient Access Representative

Pomeroy, IBM - Raleigh, NC

March 2021 to Present

• Collected co-pay and deductible information .

• Verified insurance benefits .

• Ensured HIPAA compliance.

• Ran test claims, and processed prescriptions to pharmacy.

• Made outbound calls to MDO and insurance companies for patient policy information.

• Faxed MDO to initiate prior authorizations.

• Update patient demographic information in our systems Customer Service Advocate

Conduent/Humana

October 2020 to Present

• Assisting members with problems and concerns with their policy

• Answering and making outbound phone calls

• Using documents to do research to assure the member is given accurate information

• Communicating with a team of advocates and assisting with all calls and members issues

• Going over medicare plans and quoting benefits

• Assisting members with making payments

• Reviewing medical and pharmacy claims

• Identifying the type of plan the member has

• Assisting in finding pharmacies and doctors for members Machine Operator

CUMMINS RMEP

November 2016 to June 2019

• Working as an operator (team member of Operations) at EOL.

• Job responsibility consists of meeting throughput goals for the day.

• Ensuring parts leaving EOL meet quality requirements.

• Performing Operator PM tasks at the EOL stations (Clean and maintain line, making sure all stations have necessary items like Loctite and cup plugs)

• Identify machine errors and fix them

• Assist maintenance and engineering when they need production support Machine Operator

MAN POWER

December 2015 to November 2016

• Inspect engine heads for defects

• Maintain the supply stock for the line to run properly

• Keep accurate records of serial numbers, assist operations with part production

• Clean and maintain line

• Identify machine errors and fix them

Cashier

WALMART

March 2013 to March 2015

• Operated a cash register for cash, check and credit card transactions with 100% accuracy.

• Cleaned and organized the store, including the checkout desk and displays.

• Alerted customers to upcoming sales events and promotions.

• Identified potential shoplifters and alerted management.

• Trained 3 new sales associates each quarter.

• Handled all customer relations issues in a gracious manner and in accordance with company policies.

• Welcomed customers into the store and helped them locate items.

• Educated customers about the brand to incite excitement about the company's mission and values.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

• Verified that all customers received receipts for their purchases.

• Followed merchandising guidelines to present visually appealing displays.

• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

• Worked with the management team to implement the proper division of responsibilities.

• Actively pursued personal learning and development opportunities.

• Answered customer telephone calls promptly and in an appropriate manner.

• Determined customer needs by asking relevant questions and listening actively to the responses.

• Maintained established merchandising standards, including window, sales floor and promotional displays.

Education

HIGH SCHOOL DIPLOMA

Nash Central High School

2012

Skills

• Customer-oriented

Consistently meet sales goals

Credit Card transactions

Retail sales

Computer literate

Personable

Motivated team player

Natural leader

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