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Customer Service Shift Manager

Location:
Mumbai, Maharashtra, India
Salary:
1000+USD
Posted:
July 08, 2022

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Resume:

Ward No.-**, Street No.-**

** ******* ****, *****

Haryana

Mobile-999-***-****

E-mail –adrn3l@r.postjobfree.com

SANDEEP KUMAR

CARRER OBJECTIVE

Objective: To learn and grow with the organization with an obsession of professionally achieving results and with a positive attitude.

PROFESSIONAL EXPERIENCE

Presently working as Restaurant Manager in SOUL KITCHEN Fine Dine restaurant since August 2016 to till date in Hissar, Haryana.

Worked as a Shift Manager in “ORANGE HARA” New Delhi a chain of Indian Restaurant under the name of “GREAT INDIAN RESTAURANT COMPANY” from August 2008 to 2011.

Worked with hotel GALAXY Gurgaon as a training captain form Dec.2007 to August 2008.

Worked with T.G.I. Friday‘s Gurgaon under CARLSON group of hotels & restaurants from Aug.2005 to Dec.2007 as a Steward Cum Bartender.

Worked with BLUES PUB under the name of REGENT GROUP of Restaurants from Sept. 2004 to Aug.2005.Cannought Place New Delhi.

RESPONSIBILITY :

Prepare reports at the end of the shift/week, including staff control, food control and sales;

Create and execute plans for department sales, profit and staff development;

Set budgets or agree them with senior management;

Plan and coordinate menus;

Coordinate the operation of the restaurant during scheduled shifts;

Recruit, train, manage and motivate staff;

Respond to customer queries and complaints;

Meet and greet customers, organize table reservations and offer advice about menu and wine choices.

Handling of guest and employee queries in a courteous and efficient manner.

Revision and updating of Departmental Operations Manual.

Training and development of the team members.

Attending and conducting various meetings to meet guest and staff expectations in an effective manner.

Performing all the functions of cashier.

Ensure smooth workflow.

Industrial Trainee-Dona Sylvia Hotel and Resort, Goa

Induction and on the job training in various operational departments and other allied sections of the hotel with emphasis on customer service and satisfaction.

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PROFESSIONAL QUALIFICATION

Hotel management from Institute of Hotel Management Catering &Nutrition, Panipat, Haryana in 2003.

ACADEMIC QUALIFICATION

Passed 12th from B.S.E.H. Bhiwani, Haryana in 1998.

PERSONAL INFORMATION

Father’s Name Mr. Satbir Singh

Date of Birth 12th may 1981

Nationality Indian

Height 5’-8”

Hobby Watching cricket

Computer Knowledge: Fair knowledge of MS office,

Internet.

Passport No. V 8986407

Marital Status Married

Date:

(SANDEEP KUMAR)



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