Ms. Flordeliza Asuncion Punzalan

***-*** ******** ******

Vancouver, BC Canada V6A 0C9

Telephone: 778-***-****-ext 1402 Email: adrn1n@r.postjobfree.com S.I.N. 728 101 460 Canadian Citizenship 4 7 9 3 7 4 5 Objective: To acquire a position in your company where I can apply my skills and abilities. Skills and Abilities:

• Exceptional experience working in a retail and customer service environment

• Remarkable knowledge of interacting with customers, patients and associates in a professional, positive and courteous manner

• Motivated, responsible and reliable

• Graduated with Honours Diploma from Sprott-Shaw College, RCA program

• Graduated Mission Possible “Employment Readiness Workshop” with certificate Employment History

Genuine Apropos, Money Delivery Society, Vancouver, B.C. March 25th 2020 Money Laundering (ML) and Terrorist Financing (TF) indicators organizer

• ML/TF indicators related to identifying the person or entity

• ML/TF indicators related to client behaviour

• ML/TF indicators surrounding the financial transactions in relation to the person/entity profile

• ML/TF indicators related to products and services

• ML/TF indicators related to change in account activity

• ML/TF indicators based on atypical transactional activity

• ML/TF indicators related to transactions structured below the reporting or identification requirements

• ML/TF indicators involving wire transfers (including electronic funds transfers)

• ML/TF indicators related to transactions that involve non-Canadian jurisdictions

• ML/TF indicators related to use of other parties

• Indicators specifically related to terrorist financing

• ML/TF indicators specific to accountants

Business Administrator, Acting Queen Elizabeth III, Vancouver, B.C. September 2008-Present Nerisa Asuncion Pangan, Burnaby, B.C. 778-***-****

• Collaborates with different departments for the common pupose of maximizing revenues

• Implements strategic plans and makes changes to the plans as necessary

• Provides leadership to the employees for the purpose for attaining common goals

• Attends events and industry functions as a representative of the companies

• Ensures that companies operate with maximum efficiency

• Serves as liaison between management and staff

• Ensures the quality of companies' products and services Business Administrator, Acting Queen Elizabeth II, Vancouver, B.C. September 2008-Present Margaret Wales, Buckingham Palace, London, United Kingdom +44-20-793-*****

• Presides over daily of Wales Empire companies

• Implements business procedures

• Interviews and hire staff

• Assess employees' job performances

• Interacts with clients and customers

• Negotiates contracts and details

• Advises Board of Directors of impending state or federal legislation and its potential impact on the companies

Receptionist May 2009-July 2009

Frank McMurray, Radiology Specialists Inc., Van Nuys, CA 1-818-***-****

• Entered patient demographics and insurance information into the system

• Maintained appointments schedules and performed financial collections Receptionist June 2007-April 2008

Jim Rosen, Fitness Club Warehouse, Los Angeles, CA 1-800-***-****

• Responsible for maintaining the health club facility and ensuring that the resources are used efficiently

• Handled general administrative tasks such as transferring sales calls to Fitness Experts; emailing and faxing, written correspondence, distributing parcels and updating calendars Office Administrator February 2005-April 2009

Dr. Alexandra Stahl, DDS, Beverly Hills, CA 1-310-***-**** Dr. Shervin M. Louie, DDS, Los Angeles, CA 1-323-***-**** Dr. Sheba Mahmoodian, DMD, Los Angeles, CA 1-310-***-**** Dr. Mohammed Khalife, DDS, Los Angeles, CA 1-323-***-****

• Built and maintained positive working relationships with co-workers

• Greeted patients; took medical history; and prepared patients charts

• Entered new patients into the computer system including treatment plans

• Informed patients of the dental fees, insurance coverages, patients' co-pay and payment options

• Distributed brochures and telephoned patients of available services and fees Resident Care Attendant Feb 2003-August 2004

Dir. Of Care, Braddan Private Hospital, Vancouver, BC 604-***-**** Dir. Of Care, Renfrew Care Centre, Vancouver, BC 604-***-**** Dir. Of Care, Point Grey Private Hospital, Vancouver, BC 604-***-**** Dir. Of Care, Royal Ascot Care Centre, Vancouver, BC 604-***-**** Dir. Of Care, C.C. Gardens Care Centre, Vancouver, BC 604-***-****

• Assisted residents with dementia, Alzheimer's disease; from Special Unit Care and Independent and bedridden, with all aspects of daily life, including personal hygiene such as dressing, grooming, and wearing of aids such as glasses, hearing aides, and prosthesis; bathing/showering; incontinence care; skin care; nail and hair care.

• Assisted residents with rest and mobilization such as to sit up, transfer or lift, walk or ambulate in wheelchair/therapeutic chairs; positioning in bed, wheelchair/therapeutic chair, and commode. Ergo- lifts, geriatric bath tubs, and exercise equipments are available of use.

• Communicated by utilizing verbal and non verbal communication skills in caring for residents; verbally communicating observations of resident's condition to the Registered Nurse and/or the Care Team; recording observations and care given on flow sheets and other communication tools in accordance with established procedure/practice.

• Participated in opportunities to learn through attendance at such sessions as in-services, seminars, and workshops.

• Assisted residents with elimination, which may include toileting, changing incontinent products, and giving suppositories and enemas

• Assisted with meals and nourishments with patients of dementia and Alzheimer's disease

• Participated in the development of resident care plans as well as in the unit/organization's continuous quality improvement activities by providing input at team conferences, family conferences, and resident reviews

• Cleaned rooms of supplies/linen prior to terminal cleaning by housekeeping Department Head June 1994-January 2002

Maple Lai, Ladies Wear,The Bay, Vancouver, BC 604-***-****

• Used and maintained accurate customer service and point of sales of store proper procedures

• Ensured provision of excellent customer service to enhance productivity

• Adhered to the policies, guidelines and procedures of the store's loss prevention

• Ensured to present a professional appearance; maintained dress code; and a positive attitude towards the company, product and staff

• Assisted in maintaining products from stock areas to sales store

• Enforced and maintained displays, signs, lighting and support Education

GED

Los Angeles Unified School District, Los Angeles, California August 2005 College

Sprott-Shaw Community College, Vancouver, BC

Resident Care Attendant Honours Diploma Graduate July 2003-February 2004 100th year celebration Valedictorian of 20 campuses in BC Highschool

St. Patrick's Regional Highschool, Vancouver, BC Sept 1989-June 1993 Hobbies

• Cooking Philippines' authentic meals.

• Sewing drapes and ladies wear

• Shopping in Consignment stores

• Listening to music of all genres

• Walks to and from nearby parks

References are available upon request

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