Package Handler Customer Service
Resume:
Soranny Chuon
Stockton, CA *****
********@*****.***
Willing to relocate to: Manteca, CA - Lathrop, CA - Lodi, CA Authorized to work in the US for any employer
Work Experience
Residential Counselor
GLOM - Lodi, CA
January 2022 to Present
• Redirect client’s behaviors
• Create intervention plans for clients
• Drive clients to group/programs
• 1:1 with clients
• Clean and sanitize facility, laundry room, dining rooms, restrooms, and bedrooms
• Care for clients who may have Covid and need to be quarantined Cashier
Goodwill Industries - Stockton, CA
June 2021 to December 2021
• Process customer donations
• Price tag each donation
• Pull products off shelf to rotate new products in the store
• Experience with Big Joe pallet jack
• Recover the store during closing shifts
• Register
Direct Support Professional
Cooks Care Residential Facility - Stockton, CA
December 2020 to May 2021
• Redirect client’s when they are having a behavior
• Cook meals and provide snacks to clients
• Clean and sanitize the bedrooms, restrooms, kitchen area, and any other place with hand contact
• Assist with giving showers to clients
• Weekly laundry
• Provide client’s medications at the right time and to the right client
• Provide activities for clients to do throughout their day PSE SALES & SVCS/DISTRIBUTION ASSOCIATE
Post Office USPS - Stockton, CA
November 2020 to December 2020
• Scan packages for city carriers and rural carriers
• Distribute mail for P.O Boxes
• Resolves customer complains at the clerk window
Associate
Walmart - Stockton, CA
October 2019 to October 2020
• Food service; serving our fresh prepped foods to customers
• Customer service; making sure our customers are satisfied with their experience
• Sanitation; cleaning our equipment after every use
• Deli slicer; slicing various of meats and cheeses for our customers Package Handler
FedEx Ground - Tracy, CA
October 2018 to October 2019
• Maintained an organized work environment
• Properly loaded and unloaded packages into trailers
• Etiquette loading and unloading procedures for handling hazardous packages
• Practiced team lifting and team work
• Provided assistances with quality control when needed Crew Member
Mcdonalds - Stockton, CA
June 2014 to October 2018
• Maintained high standards of customer service during high volume, fast paced operations
• Great Communication Skills
• Communicated clearly and positively with coworkers and management
• Mastered point of service computer system for automated order taking
• Followed procedures for safe food preparation
• Resolved complaints promptly and professionally
• Took initiative to find extra tasks when scheduled duties were completed
• Sanitized and wiped down tables when duties were done Education
Diploma
Stagg High School - Stockton, CA
August 2010 to June 2014
Skills
• Multilingual
• Customer Service
• Phone Etiquette
• Childcare
• Heavy Lifting
• Khmer
• Load & Unload
• Microsoft Word
• Translation
• Microsoft Powerpoint
• Communication Skills
• Senior Care
• Caregiving
• Home Care
• Meal Preparation
• Laundry
• Cooking
• Time management
• Quality Control
• Spanish
• Toddler Care
• Kitchen Experience
• Merchandising
• Cleaning Experience
• Cash handling
• Administrative experience
• Microsoft Office
• Bilingual
• Warehouse experience
• Dietary department experience
Certifications and Licenses
ServSafe
June 2014 to June 2017
Driver's License
March 2019 to March 2023
CPR
November 2020 to November 2022
First Aid Certification
Caregiver Certification
Food Handler Certification
Assessments
Direct Care — Proficient
October 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient
Administrative Assistant — Highly Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Front Desk Agent (Hotel) — Proficient
November 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Office Manager — Proficient
November 2020
Scheduling and budgeting
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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