Ryan-Ashleigh Renee' Smith

Miami, FL *****

adrmy2@r.postjobfree.com

+1-786-***-****

Seasoned Financial Administrator holding exceptional experience within Accounts Payable/Receivable, HR, bookkeeping, and banking, seeking a position within Finance Operations. Duties should include processing and payout of incoming and outgoing invoices within general ledger platform or ERP, processing of yearly audit requests, bank reconciliation, credit card reconciliation, process and issuing of checks, payroll processing, and pulling of budget reports from finance database. Authorized to work in the US for any employer

Work Experience

Customer Service/ Billing

STONE SYSTEMS - Miami, FL

September 2020 to September 2021

• Complete initial billing review for each order by confirming all proper supporting documentation is provided such as digital measure template, final contract, final purchase order, and signed waiver agreement by customer.

• Confirm correct square footage and all measurements are correct.

• Confirm the retail and corporate billing amount of all line items included within job order.

• Ensure measures are scheduled within 72 hours of customer ready date, while maintaining integrity of routes and ensuring volume for business needs are met.

• Ensure installs are scheduled within 48 hours of confirmation date, while maintaining integrity of routes and ensuring volume for business needs are met.

• Monitor measure & install square footage, reporting KPI attainment to management

• Communicate and coordinate shop follow-up and expedite orders when needed.

• Participate in and interact with internal teams on a regular basis to ensure timely response to customers/orders.

• Maintain CRM updated with all customer changes/notes.

• New packets for production are supplied by shop daily deadline.

• Assist customers with in shop slab viewing and layouts. Accounting Technician

Woodrow Wilson International Center for Scholars - Washington, DC July 2018 to June 2020

• Verify, allocate, post and reconcile accounts payable and receivable

• Ensure accurate and timely monthly, quarterly, and year-end close activities including accruals, adjustments, depreciation, reconciliations, variance explanation and documentation.

• Participate in annual trust side and federal side audit for organization.

• Process all Federal purchase order payment requests within PeopleSoft ERP System, while ensuring each purchase order provides all necessary vendor information and supporting documentation.

• Process trust purchase order payment requests within Financial Edge platform.

• Verify all proper supporting documentation is received before processing of payment.

• Completion of required Accounts Payable/Receivable courses provided by Smithsonian Institute’s Office of Finance & Accounting

• Record keeping of all weekly payments within Excel.

• Reviewing of travel vouchers for accuracy and completeness.

• Reconcile travel authorization and travel expense vouchers to ensure purchases have been charged to correct program ID and account code.

• Process travel vouchers within Financial Edge.

• Review financial paperwork and payment schedule of new Wilson Center scholars & interns for accuracy and completeness.

• Calculate overall stipend payment to verify compliance with proper tax filings and deductions.

• Record keeping of active trust stipend recipients.

• Process all trust scholar payments within Financial Edge.

• Provide updated information to Wilson Center personnel regarding the process and current status of payment request.

• Issue of weekly check payments.

• Management & disbursement of petty cash.

Accounting & HR Associate

Global Fund For Children - Washington, DC

February 2018 to July 2018

• Performed general office duties such as filing, scanning, data entry.

• Answer and screening of phone calls.

• Performed HR duties such as, new hire setup, new hire orientation, & benefit enrollment.

• Set up new employee payroll within ADP.

• Responsible for accounts payable & accounts receivable within Intaact.

• Responsible for the input of received gifts from donors within Intaact.

• Transfer of funds from restricted to unrestricted accounts to allow payments to be dispersed.

• Input of grant payments to international youth programs within Intaact and updated on Excel spreadsheet.

• Trained employees within automated monthly expense report platform by the name of Concur.

• Monthly reconciliation of credit card expenses from each employee within Concur.

• Approval of monthly expense reports within Concur.

• Approval of employee requested cash advances for employee travel Office Administrator/ Bookkeeping

American Horse Council - Washington, DC

May 2017 to February 2018

• Performed general office duties such as filing, copy, data entry.

• Answer and screening of phone calls.

• Performed HR duties such as bi-monthly payroll processing, employee benefits, and new hire setup.

• Respond to member inquires via email and phone within a timely manner.

• Responsible for accounts receivable, and accounts payable within QuickBooks

• Monthly bank reconciliation of multiple accounts

• Monthly explanation of organization finances to President and Board Committee members.

• Process & distribute checks to vendors on the first and 15th of each month via Accounts Payable

• Receive and process check payments made to organization via Accounts Receivable

• Expense reporting of in house management, and outsourced AHC programs.

• Weekly deposits made to multiple accounts.

• Update & monitor financial information via QuickBooks.

• Monthly invoice processing.

• Management of employee calendars within Microsoft Outlook.

• Responsible for ordering of needed office supplies.

• Event planning of annual AHC Conference.

• Update member account information via Sales Force platform.

• Fulfillment of online publication & new membership orders.

• Planning of meetings and travel for President and Directors of the AHC. Administrative Assistant/Front Desk

NASTOS Construction

October 2015 to February 2016

• Performed general administrative duties such as filing, faxing, copy, data entry.

• Processed checks and distributed payments to sub-contractors and vendors.

• Processed invoices for accounts receivable/accounts payable and updated database (Construction Partner)

• Reached out to vendors in regards to payments/late payments for specific jobs.

• Placed orders for materials and heavy duty equipment regarding specific job site locations.

• Displayed problem solving skills in regards to incorrect orders, incorrect billing, as well as incorrect scheduling for drop off of equipment to a job site.

• Displayed knowledge of specific vendors as well as created a updated, efficient filing system listing all vendors.

Reverification Specialist

The Oakleaf Group

May 2015 to October 2015

• Perform mortgage litigation reverification in regards to a well-known global investor on behalf of a third party law firm presenting the case within the Federal bankruptcy courts of New York City.

• Pulled background and bankruptcy reports via Thomson Reuters and Pacer platform per the request of reviewers.

• Train/assist new employees, as well as current employees, on Thomson Reuters and Pacer platform.

• Thoroughly look over and verified all given information provided at the origination of the mortgage loan such as employment, rental or mortgage payments, and assets/deposits.

• Search for any missing originating supporting documents that have not been included within the loan file.

• Create loan files in the database to ensure supporting documents are placed within the correct shared drive.

Administrative/ Help Desk

DC Access, LLC

January 2013 to April 2014

• Acted as first form of contact for customers via phone or email, in regards to issues with network connection.

• Provided walk through assistance to customers to re-establish network connection.

• Escalated customer connectivity issues to field technician if unable to resolve via telephone.

• Gain feedback from customers in regards to network performance.

• Scheduled site survey and installation appointments of internet service for new customers.

• Scheduled appointments for field technicians in regards to customer connectivity issues.

• Processed invoices and payments received from customer, as well as, created and distributed checks within QuickBooks.

• Performed general administrative duties such as filing, copying, fax, etc. Service Desk Dispatcher

Ciracom, LLC

August 2011 to February 2012

• Act as a single point of contact to the customer for all types of service requests.

• Coordinate all IT support groups to ensure maximum utilization of billable resources.

• Pre-process service requests as they arrive through email, manual entry, or direct customer input.

• Schedule internal and field technical resources on the ConnectWise dispatch portal.

• Monitor resource schedules to ensure prompt time entry on service requests.

• Communicate with customers to keep them informed of incident progress, notifying them of impending changes or agreed outages.

• Participate within Service Management meetings.

• Produce weekly reports regarding Weekly, Monthly, & Quarterly team utilization as well as reports regarding Open Issues tracking.

• Improve usage and increase productivity of IT support resources.

• Responsible for escalation of service requests that cannot be scheduled within agreed service levels.

• Responsible for entering time and expenses into ConnectWise as it occurs. Call Center Representative

Kastle Systems, LLC - Fairfax, VA

October 2010 to June 2011

40 hours)

Operations Center October 2010- June 2011

• Process temporary "special admit" clearances for clients and their guests as requested and approved.

• Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies are police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls, fire emergency calls, as well as burglar alarm calls.

• Processed all telephone calls received through the in-house system, or Operations Center as quickly and efficiently as possible, while remaining within a professional manner and following a designated procedures.

• Obtain and record all pertinent request information within the appropriate areas.

• Clear queue of events as they are addressed.

• Initiate data update requests whenever incorrect customer or system data is discovered.

• Process, disable and disregard, building arm, and installation services/field service representatives requests.

• Communicate with other departments within company to resolve client issues.

• Keep all Operations Center areas clean and properly maintained. PWD Analyst

IMPAQ International, LLC

October 2009 to May 2010

• Reviewed requests of prevailing wage determinations for completeness and errors or omissions.

• Conducted prevailing wage determinations and other program reviews.

• Researched, analyzed, and drafted response of public inquires to help desk.

• Made relevant recommendations to federal managers or staff management regarding the disposition of requests.

• Addressed customer and case status inquiries via phone, email, or mail correspondence.

• Maintained files in an accurate manner.

• Assisted in the validation of the business status of employers.

• Assisted with mail processing, such as processing outgoing mail via email.

• Performed quality control to newly submitted PWD request applications via OFLC requirements.

• Provided assistance to Team Leader with preparing orientation and the completion of legal documentation of new employees.

• Attended various departmental meetings and document necessary information in absence of HR Team Leader.

Personal Finance Administrator

Navy Federal Credit Union

September 2007 to August 2009

• Performed general administrative duties such as filing, faxing, word processing, copying, etc.

• Answered incoming phone calls from NFCU members.

• Provided information to members via telephone or fax regarding the Personal Finance Management Program and the services offered.

• Received and processed member's Personal Finance Information Sheet by entering member information into UAD, Debt man, and Blue Book.

• Faxed daily check report to General Accounting and Data Control department.

• Performed follow-up phone calls to members with incomplete PFM forms.

• Assigned Debt Management files to file managers by placing member's information onto excel spreadsheet.

• Processed monthly reports by inputting counselor's monthly productivity into database.

• Submitted proposals to member's outside creditors.

• Processed credit card and loan drop notices from outside debt management companies Education

Associate in Network Systems/ Administration

ITT Technical Institute-Springfield - Springfield, VA June 2012 to March 2016

Skills

• ERP Systems (Oracle PeopleSoft), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Accounting/General Ledger Software (Quickbooks, Sage Intaact, Financial Edge), General Ledger Reconciliation/ Accounting ability to meet multiple deadlines, ability to maintain confindentiality (6 years)

• Accounts Payable

• Invoice

• AP

• Accounts Receivable

• Concur (1 year)

• Quickbooks

• Peoplesoft

• Sage

• Account Reconciliation

• Bank Reconciliation

• Journal Entries

• ConnectWise

• Technical Support

• ADP

Assessments

English Communication Skills: Typing — Proficient

November 2019

Transcribing text using a standard keyboard

Full results: Proficient

Attention to Detail — Highly Proficient

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Accounting: Basic Principles — Familiar

November 2019

Preparing financial records according to federal policies Full results: Familiar

Attention to Detail — Familiar

June 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Accounting Skills: Bookkeeping — Familiar

June 2019

Calculating and determining the accuracy of financial data. Full results: Familiar

Supervisory Skills: Interpersonal Skills — Proficient November 2019

Fostering a collaborative environment and conducting difficult conversations. Full results: Proficient

Proficiency with Microsoft Office: Mail & Calendar (PC) — Highly Proficient June 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Familiar

November 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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