Jessica Rosario

Brooklyn, NY *****

917-***-**** adrmxs@r.postjobfree.com

OBJECTIVE

Enthusiastic to contribute to team success in human services and mental health services through diligence and a pragmatic approach. Strongly focused on aiding those in need using psychosocial models and counseling techniques. Compassionate, motivational leader and empathetic towards people's maladaptive behaviors. Yearn to apply developed skills to improve the quality of life for those facing societal disadvantage and conditions such as homelessness, substance abuse, and mental health disorders.

EDUCATION

The City College Of New York - New York, NY Bachelor of Arts Psychology, 05/2021

• Minor in Sociology

• CASAC-T

Borough Of Manhattan Community College - New York, NY Associate of Arts Liberal Arts And General Studies, 05/2012

Concentration in Psychology

Volunteer At Manhattan Psychiatric Center - New York, NY 2012-2013

Director of Psychology Department- Jonathan Keigher CERTIFICATIONS

• CASAC-T

Mandated Reporter Training: Identifying and Reporting Child Abuse and Maltreatment, NYS OCFS-2021

•

• CITI Program HSR for Undergraduate Students- Basic/Refresher, CCNY/CUNY-2021

• Personality Disorders and Substance Abuse, NYS OASAS - 2020

• Suicide Prevention in Substance Use Disorder Treatment, NYS OASAS - 2020

• Know Your Rights: SUD, MH Trmt. and Health Ins. Coverage, NYS OASAS - 2020

• Active Listening Training, 7 Cups - 2020

• Career Development, Streetwise Partners- 2020

RELEVANT COURSEWORK

Drug/Alcohol Abuse: Causes & Treatment, Treatment of Substance Abuse I & II, Psychology of Prevention Science, Psychology of Violence, Psychotherapy, Counseling in Addictions, Introduction to Clinical & Counseling Psychology QUALIFICATIONS

Software: MS Office (Word, Excel, Powerpoint) Languages: English, Spanish Key Skills: Empathic Listener, Strong Communication, Critical Thinker SKILLS

• Psychology/Substance Abuse Awareness

• Hiring/Training

• Social Skills

• Problem Solving

• Conflict Resolution Techniques

• Multitask in High Demand settings

• Keen Observer

• Attention to Detail

• Motivator/Leadership

PROFESSIONAL EXPERIENCE

CASE MANAGER 07/2021 to Current

Neighborhood Association Of Inter-Cultural Affairs - Bronx, NY Objectively identified immediate needs of individual clients both men and women, and coordinated responses based on sound judgement

•

Assessed cognitive abilities, physical and emotional needs of clients to determine appropriate interventions.

•

Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.

•

• Provided crisis intervention and risk assessments. Ensure the timely flow of case management activities to meet program goals and objectives; completing assessments, biopsychosocial evaluations, progress notes and program data.

•

Used motivational interviewing and supervise staff in use of motivational interviewing to engage and retain participants in services;

•

• Provided counseling and support to clients with substance dependency. HAVANA CAFE (40 HOURS PER WEEK) 01/2017 to Current Restaurant Manager - Bronx, New York

Carefully interview, select, train and supervise staff each month to improve efficiency by 10%, bolster customer satisfaction and ensure work performance is effective

•

Establish and promote positive atmosphere by meeting, greeting and encouraging feedback from over 100 customers daily to guarantee exceptional food and service

•

Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business by 30%

•

Clearly and promptly communicate pertinent information to staff during busiest peaks, such as large reservations or last minute menu changes

•

HARLEY'S SMOKESHACK BAR & GRILL (40 HOURS PER WK) 01/2012 to 01/2017 Restaurant Manager - New York, NY

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance

•

Organized tailored events and gatherings for private functions of 40-200 people, including creating menu selections, pricing, and activities

•

Created fun team building activities to engage staff in up-selling to meet revenue targets

•

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction

•

Contact this candidate