Lance R. Wagner

***** ** ******* *****, ****** Hill, CA 95037

Mobile: 1-408-***-**** Email: adrmxf@r.postjobfree.com

EDUCATION:

BS: Aeronautics; Minor in Business Management, San Jose State University, San Jose, CA

PROFESSIONAL EXPERIENCE:

General Manager

The Counter, Fremont, CA

Aug 2019 – Feb 2022

Coordinator of a 5-million-dollar restaurant program in the handling operations, support and maintenance, and all phases of supervision. Supervising a staff of 35+ full and part time employees, as well as three managers, and a chef team consisting of a Chef and 2 Sous Chefs. Responsibilities included purchasing, scheduling, inventory control, business accounting and cash administration.

(Reason for leaving: Family member was ill, and I had to leave to homecare my mother. We have planned other arrangements now and I am ready to return to Management)

11/2018 – 05/2019 HMS Host San Jose, CA

Multi - Service Operations Manager

• Annual Sales Volume: $40.0 million (7 restaurants)

• Hands on; coached, trained and empowered employees to improve focus on process and procedures and educate on financials and role they play in the impact of

• Trained multiple employees to promotions and improved employee morale and attendance

Food Operations Manager- Coordinator of a $50+ Million-dollar service in the operation, support and maintenance in all phases of management. Manage a staff of 160+ full and part time employees. We maintain operate 5 Restaurants, 6 Starbucks as well as Multiple outlet locations at SJC Airport. We are in the process of building 4 new full-service locations by 2020. We will also be taking over all PGC’s locations at SJC, which include about 10 more full service and quick serve units.

(Reason for leaving: Uncertain future, contract transitioning to another company)

06/1999 – 09/2018 Banquets to Barbecues, LLC, Campbell CA

Director of Operations / Financial Partner

• Annual Sales Volume: $2.5 million

• Acquired and turned around business; bought fast-casual restaurant and catering business, added music venue in 2013, managed move to a new location

• Managed all aspects of the business from development, operations, P&L management, inventory

management, marketing and hiring, training and coaching team of 45 years

• Grew business from $500k to $3.5 through revising the menu, improving operations, hiring and training right staff and focus sales and marketing

• Ranked by San Jose Business Journal as one on the Top 20 Caterer’s in Silicon Valley multiple years

• Music Venue is hot spot for Live Music currently in the South Bay – Waiting list for artists from around the world asking to play

• POS - Aldelo and QuickBooks

• Moved location in 2007 from Los Gatos to Campbell including permits, construction and opening

• Retention; have only lost 2 people in 5 years – One moved out of area and the other left and came back

(Reason for leaving: Stepped out of Business and recruited to HMS)

05/1997 – 04/1999 Something Special Catering Los Gatos, CA

Senior Operations Manager

• Increased NPO from 1.5% to 4% percent in first 7 months and then ultimately to a record 13.4%. Directed a crew of 85+ in the rebuilding and reorganization of a catering organization. My Challenge was a Food cost of 65%, Labor costs of 30%, Low P&L results, Declining Sales and a low Crew Moral. Beginning employment in 1997 with a NPO of 1.5%. Reporting a 300% NPO increase to 4.7% in the first seven months, with staffing changes, team building, office organization and financial reconstruction. By 1998 The Labor cost and Food cost had both exceeded the forecast budget. The sales had increased by 17% and the NPO was increased to a record 13.4%. 1999 projected sales to exceed $2.5M. Coordinated the development of exclusive catering menus for ACM Aviation and the San Jose Jet Center.

(Reason for leaving: Opportunity to buy and build own company)

05/1996 – 09/1997 The Pier San Francisco Bay Area, CA

General Manager

• Annual Sales Volume: $4.0 million

• Responsible for all operations, financials, sales, costs, inventory, leading and managing team of 75+

(Reason for leaving: Recruited by Director who left quickly, acquired by company focusing on costs over quality)