LORI M LELIEUR

adrmwp@r.postjobfree.com

510-***-****

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality results.

HIGHLIGHTS

● Excellent oral and written skills

● Adaptable to shifting demands

● Eagerly embraces new

technology

● Detailed program organizer

● Proficient in Windows XP; Microsoft Office,

Adobe Photoshop, Illustrator and InDesign;

● Proactive team player

EDUCATION AND CREDENTIALS

San Jose State University, San Jose, CA

Bachelor of Science in Graphic Design

Ohlone College, Fremont, CA.

Certification Program – Administrative Assistant with Supervisory Focus. Completed 12 units: Microsoft Office 2013, Public Speaking, Business English & Communication, and Introduction to Business

PROFESSIONAL EXPERIENCE

Administrative Support/Program Coordinator

● Coordinated all aspects of planning for departmental events including facility requisitions, promotions and catering

● Scheduled appointments and travel arrangements

● Produced summary reports for tracking of multiple budgets and metrics for volunteer participation

● Handled invoice processing, purchase orders and cash deposits

● Monitored and ordered office supplies while maintaining conservative budgetary guidelines

● Reviewed and approved supply requisitions

● Scheduled and tracked domestic and international shipments

● Ensured that permits, licenses, subscriptions and vendor accounts were accurate and current

● Assisted VP of Operations/People with on-boarding of new employees, issuance of keys

● Ensured that all conference rooms were prepared for meetings and events

● Performed student goal assessments, ordered curriculum, and collected class fees for distance learning program and other volunteer small groups

● Proctored special needs students for final exams for distance learning program Front Desk / Customer Service

● Greeted visitors and screened calls at a large nonprofit using utmost discretion with many confidential matters

● Cultivated long-term relationships with clients by providing superior immediate and follow-up service

● Analyzed potential client information and prepared comprehensive plans that met individual insurance needs and financial goals

● Professional intake service greeting clients, assessing needs and furnishing guidance toward local social service agencies, nonprofits, schools and businesses which provide resources, while following policies, procedures and guidelines

● Successfully engaged and matched respondents for volunteer requests to provide donations of goods and personal service

● Received calls from insurance company leads program to gather personal information from potential health/life insurance customers

● Accurately explained detailed policies to insurance customers, while maintaining strict Company and State guidelines

Marketing and Communications

● Utilization of Company leads program, quoting app, personal social media platforms and networking to increase book of business for independent insurance business

● Drove design, content and layout of weekly e-Newsletter, PowerPoint slides, flyers, postcards, street banners and email promotions

● Established a volunteer networking group of 50+ members by utilizing an e-newsletter, creative graphics, headings and clicks

● Maintained and updated website with design and production of web pages and graphics; managed e-commerce capabilities

● Independently designed an introductory packet from university materials to distribute to prospective students for distance-learning program EMPLOYMENT HISTORY

HealthMarkets San Jose, CA

Independent Agent, November 2020 – January 2022

Application of organizational, time-management and interpersonal skills to offer quality health/life insurance policies to potential customers. Certified with Covered California to present health plans and complete applications through their agent portal. Virtual Power Systems Milpitas, CA

Office Manager, November 2018 – July 2020

Maintained office services by organizing operations and procedures for a software-defined power company. I enjoyed creating the most efficient and welcoming work environment. Harbor Light Fremont, CA

Administrative Assistant

August 1997– November 2018

Provided all aspects Administrative Support for several mid-level managers in the Adult Education and Seniors programs, including large/small event planning, the coordination of 50+ volunteer small group leaders, and a weekly 12-step program. This position also allowed me to provide seasonal volunteer hours as an intake coordinator at a local social services agency. VOLUNTEER WORK/TRAINING

Newark, CA Police Department, April 2013 – September 2016

(Approximately 10 hours/mo.)

Conducted Neighborhood Watch meetings, entered data for traffic citations, patrolled area neighborhoods in the City truck and provided information at community functions as to increase awareness. Conducted Neighborhood Watch meetings to educate citizens about home safety.

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