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Customer Service Assistant Manager

Location:
Toronto, ON, Canada
Posted:
July 05, 2022

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Resume:

MICHAEL ADEOJE

***-**** ***** ****** **** NORTHYORK ONTARIO M9M2E4

Contact: 1-647-***-**** adrmvp@r.postjobfree.com

CAREER OBJECTIVE: To achieve challenging role in the Business Management, where my existing skills and abilities will effect change.

Highly motivated and ambitious employee eager to drive profitable growth with a focus on problem-solving, analysis and client satisfaction.

CORE STRENGHTS, SKILLS & TRAINING

• Above average interpersonal skills

• Proficient in Microsoft Word, lotus, Excel, Outlook, and PowerPoint

• Effectively manage conflict with the ability to execute problem solving and decision making attributes

• Proven supervisory skills in a hospitality environment

• Eager to learn, take new risks, and expand on my own personal strength

• Exceptional skill in time management and attention to detail

• Conscientiousness, multi-tasking ability, and prioritizing skills

• Passionate, self-discipline and energetic, willing to go beyond the expected

• Plan, organize, and coordinate in a challenging, fast-paced, multi-tasking environment

• First Aid Training and CPR Level C

• WHMIS

• A visionary outlook with the ability to be innovative and creative

• Mental health First aid

• Supervisor Occupational Health and Safety Training

• Valid class G Ontario driver's license with clean abstract

• Excellent communication skills (verbal and written)

• Ability to work and succeed individually and in a team.

EDUCATION

Certificate in call center and Customer service 2003

IBM & MANPOWER Call Apprenticeship Program

Diploma - Administrative Management 1990

London Academy of Administrative Studies

WORK EXPERIENCE

Manager 2004 - To date

1444911 ONT INC/TIM HORTONS

• Involved in all phases of operational planning and expenditures, budgeting, costing and sales reporting.

• Responsible for hiring, training, developing and leading a team of associates capable of providing great customer service.

• Responsible for the implementation of retail and marketing programs in your respective areas. You are accountable for menu planning, catering, staffing, scheduling, and production.

• Ensures strict compliance of Compass Quality Assurance and Health and Safety Programs.

• Accountable for client and customer relationship building.

• Ensure the successful operation of the all locations

• Supervision of staff, administration duties, health and safety compliance and financial success of the location

Assistant Manager 2003-2004

BFSL INC TIM HORTONS

• Hire and assigning job position to staff

• Ensure customers needs are satisfied promptly courteously

• Routine qualities checks on equipment and facilities

• Schedule and assign labour for restaurant

• Ensure that appropriate quality and hygiene standards are complied at all times

Office Manager 2001-2002

ANGUS & TEMPLINE

• Oversee facilitation of the president’s priorities

• Coordinate and book travel for corporate and retail employees as required

• Organize social nights/ conferences for home office and retail employees

• Organize Christmas party for home office employees

• Identify, analyze and recommend process changes to streamline and improve administrative workflow

• Manage the receptionist and cover breaks/ illness as necessary

• Read, sort and prioritize incoming mail

Assistant Manager 2000-2001

GOWRING FOOD SERVICES

• Provide employees with training in all areas of restaurant operations

• Ensure that security systems relating to cash, stock assets are effectively implemented and maintained

• Scheduled and assign labour for restaurant

• Evaluate the performance of employees and recommend appropriate actions such as wage increases, promotion, suspensions and terminations to restaurant manager

Assistant Manager 1999-2000

MIDDLESEX TEXTILE ENTERPRISES

• Take care of inventories, ordering of textiles form the factories

• Displayed different textile to customers to attract customers’ attention

• Managing and overseeing the store environment

REFERENCES AND TRANSCRIPT AVAILABLE UPON REQUEST



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