TaNika Seaborn Johnson

**** **** ****** *.*. #3-202-***-****

Washington, DC 20002 adrmup@r.postjobfree.com

PROFESSIONAL PROFILE

A highly accomplished Management Professional with proven record of growth and success building businesses from startup to profitable operations in fast-paced, competitive environments. Very skilled at identifying market opportunities and developing strategies to effectively exploit them. Proven track record setting strategic direction, executing to plan, optimizing operations and developing and leading high-performing teams.

BACKGROUND SUMMARY

More than fifteen years of Operations Management, Sales and Customer Service experience includes: Customer Presentations Key Account Management New Business Development Performance Improvement Event Planning /

Management

Work Process Streamlining

Leadership Development International Business

Development

Strategic Planning

Customer Relations Profitability Improvement Multi-Site Operations Business Continuity Planning Project Management Departmental P&L Employee Development Contract Negotiations Competitive Analysis EMPLOYMENT HISTORY

Phoenix Big Cinemas, Temple Hills, MD Jan 2013 to Dec 2014 General Manager of Marlow 6

Manage a movie theater in Temple Hills, MD with a P&L of $6,000,000 in sales for 2013 using marketing and business development efforts. Results: Increased profitability 97 percent in 12 months. Lead initiatives to pursue business diversification opportunities. Lead multi-year strategic planning process in partnership with each business area and all support areas including a robust 5-year capital plan that aligns with and supports the company's overall strategy. Results: Generated a marketing plan to generate $200,000 with a group sales contracts with Smurf and Turf marketing cross-promotion deal with Burger King, $100,000 in group sales with PG Select Baseball League for 42 the film, $89,000 in group sales for C3 Cyberclub for Lego Robotics cross-promotion for The Lego Movie and $65,000 in counting for a cross promotion between Medieval Times and the movie 300:Empire Rises. Carmike Cinemas, Hickory, NC 2012 to 2013

Complex Manager of Carmike 14

Manage a movie theater in Hickory, NC with a P&L of $4,000,000 in sales for 2011 using marketing and business development efforts. Results: Increased profitability 11 percent two consecutive quarters. Conduct research on strategic business issues affecting the company. Lead regular strategic discussions with the CEO, Executive Staff, and Business Area VPs. Liaise with other key stakeholders to shape and guide the evolution and development of the company's strategic, analytical decision support capabilities, including benchmarking, data modeling/tools, scenario planning, performance monitoring, and reporting. Results: Created performance managements plan that benchmark sales improved while developing staff for promotional growth on monthly, quarterly, and annual basis. Spotlite Amusements LLC., Oxon Hill, MD 2010 to 2011 General Manager of Rivertowne 12 Cinema and East Point Movies 10 Launched new movie theater in Oxon Hill, MD with a P&L of $2,000,000 in sales for 2011 using marketing and business development efforts. Results: Created five business lines with a sales goal to secure $4,500,000 for 2011 for both theaters.

Develop, implement, align and execute comprehensive business plans that include focus areas in business development, business execution, finance, capital management/planning and employee resources to drive overall shareholder value of the company. Lead identification of new business areas. Results: Launched a Community Partnership Program to generate scholarships for our student communities to increase branding of our company and our pay it forward vision. Lead initiatives to pursue business diversification opportunities. Lead multi-year strategic planning process in partnership with each business area and all support areas including a robust 5-year capital plan that aligns with and supports the company's overall strategy. Results: Generated a marketing plan to generate $100,000 with a group sales contracts with IHOP and Hop marketing cross-promotion deal. Translate critical and complex strategies into an effective plan and support the organization in the execution of the plan and related key initiatives. Identify, analyze opportunities so specific actions are planned for, with an emphasis on prioritization and resource allocation. Results: Created and implemented an incentive plan for the employees tied to exceptional customer service and increasing the per cap by 30 percent through a monthly marketing promotion of new concession items. Collect, compile and synthesize internal and external strategic benchmarking information on an on-going. Inform the company through data about our strategic position, sources of competitive advantage/differentiation and potential external disruptive forces/industry shifts in order to facilitate disciplined and well-informed strategic decision-making. Results: Implemented an updated mystery shop program to ensure superb customer service.

AMC Theaters, Houston, Texas 2007 - 2008

Leadership and Development Program Manager

Assisted the General Manager in the operation of 24 multi-screen movie theaters in Houston, Dallas and San Antonio. Supervised 82 direct reports and oversaw all aspects of the theater operations. Developed and managed training programs to improve customer service, reduce turnover, and improve operating efficiency.

Developed and implemented a text messaging promotion program. Asked the VP of Sales and Marketing to purchase a short texting code for cell phones to allow for contests and promotions to increase customer traffic. Result: This texting project helped increase customer traffic and concession profits by 10 percent in three consecutive quarters. The texting code was also used to send broadcast messages to employees to assist in replacement staffing for callouts. Recommended the purchase of a Superior Water system to reduce the damage that hard-water and bacteria had inflicted on the drink machines and reduce the amount of soda syrup needed to prepare soft drinks. Result: This $8K purchase (per location) reduced inventory purchase by 12 percent, saving the company $8K a week in vendor purchases for the 24 theaters. Standardized and streamlined closing procedures. Created a nightly checklist with time stamps. Result: Reduced payroll costs by 20 percent over a 9-month period and reduced closing duties from 2 hours to ten minutes.

Airline Reporting Corporation, Arlington,

Virginia

2000 - 2007

Business Development Analyst (2005 - 2007)

Was responsible for new business development and customer retention with a focus on key global airlines and passenger rail accounts.

Restructured and reorganized the customer service department call center and sharpened the focus of the operation on sales. Trained all staff members (102 employees) in SQL, which improved order processing speed and efficiency. Result: Developed a highly motivated sales team which generated $18 million in revenue in the first year of operation. Expanded financial management reporting products from 11 to 27 for the airlines, travel agents and corporate travel business. Result: Given responsibility for the P & L for $6 million for each business line. Negotiated with the Board of Directors for a travel budget to increase sales by doing on-site presentations for airlines all over the world. Result: Increased sales from $18 million to $29 million in one year.

Carrier Account Manager (2001 - 2005)

Managed a portfolio of 50 carriers and developed reports to match their specific needs. Expanded financial management products from 1 to 11 for the airlines by learning SQL and developing new reports to assist airlines in streamlining their revenue accounting practices. Result: The newly formed carrier sales division generated $6 million its first year. Evaluated / Analyzed / Standardized all contracts for sales, custom orders and training. Result: Improved order completion from two weeks to 2 days and increased customer satisfaction. Negotiated with the Board of Directors and developed an associate carrier program that assisted small carriers, flying 1000 flights or less a month, to join our corporation. Result: Increased our airline participation 35 percent within one year and generated an additional $10 million in sales; achieved top sales person five years in a row.

Document Analyst (2000 - 2001)

Developed and maintained a database of ticket orders, travel agency activity, emergency orders, shipping information, and other sales information.

Prepared / Analyzed / Reviewed ticket stock inventory to assist the 37 travel agents that lost their businesses within the World Trade Center on 9-11. Result: Created a new financial management CD-ROM for travel agents. All ticket stock inventories were scanned onto a CD for auditing purposes; generated $1 million in the first year.

Increased and streamlined the on-line marketing efforts with the shipping department and accreditation to make sure all the components necessary to submit this as a legal document for auditors. Result: The $1 million in revenue was leveraged to propose and get approval for a business change from non-profit to a revenue generator.

Reorganized / Implemented policies, procedures and marketing of the first financial management product for the carriers (airlines and railroads). Result: A new sales division was approved by the Board of Directors and three business lines were created from my travel agent CD: one for the travel agent, one for the carriers and one for third party vendors. Goodwill Industries Inc., Washington, DC 2000

Communications and Program Director

Evaluated/ Analyzed current charity participants of programs and developed alliances to increase exposure of both organizations. Results: Increased the number of charities by 40 percent in 8 months. Launched a marketing campaign to assist under privileged youth who needed backpacks for school. Results: Macy's donated $100,000 in backpacks for the next year. Launched a marketing campaign for baby furniture and diapers with local companies to donate to Welfare-to-work mothers. Results: Value Furniture donated $500,000 worth of furniture to Goodwill with services 67 percent of our WTW with cribs and bunk beds for their children an Luvs donated $1 million in diapers for all our Catholic Charities patrons who needed diapers. Business Publishers Inc., Silver Springs,

Maryland

1998 - 2000

Senior Editorial Assistant

Standardized a database that delivered all new bills and laws passed via email by creating word filters to address each environmental newsletter's beat. Result: Reduced my work load in 50 percent and eliminated overtime for the company in my department. Reorganized and implemented a congressional schedule to increase our presence on Capitol Hill while very important environmental issues were up for a vote. Result: I was appointed to handle all congressional and Capital hill stories twice a week. Television 33, Haverhill, Massachusetts 1996 - 1998 Anchor / Reporter

Prepared / created weekly news stories on entertainment issues in Haverhill and Bradford, MA. Increased exposure of small station by leveraging my media contacts and celebrity contacts throughout the music business. Result: Stories featured in the Bradford Entertainment Department and numerous exclusive interviews with popular entertainment figures. Increased market share by dominating in the ratings with our popular entertainment beat. Result: Station acquired by WHDH-TV and my entire crew got promoted. Bradford Entertainment Department,

Haverhill, Massachusetts

1995 - 1996

Editor-in-Chief

Launched / Managed a college newsletter of entertainment activities throughout Haverhill and Bradford, MA. Raised a $250K budget its first year for Bradford College from its alumni. EDUCATION

MBA, International Business

Trinity University, Washington, DC

Bachelor of Arts, Humanities

Bradford College, Bradford, Massachusetts

PROFESSIONAL MEMBERSHIPS:

National Association of Theater Owners (NATO)

Voting Active Member

Contact this candidate