Customer Service Data Entry
Resume:
Kimberly Miller
I am a very hard worker..
South Point, OH 45680
***********@*****.***
I have worked at various job types. I started working when I was 14 years old as a server in a diner. I absolutely love it. I am 31 now. So that is 17 years I have in server training. I want to own my own restaurant one day and i am very comfortable in one. I get along very well with public and do great under pressure. I have also been a supervisor for an auditing company. I have been a bartender I learn quick and I'm dependable and reliable.
Authorized to work in the US for any employer
Work Experience
Housekeeper
COUNTRY HEARTH INN - Ohio
March 2021 to July 2021
I was an on call housekeeper. I had my own cart and they would give me a list of rooms for the day and I would have to try and complete them before 3. I also would work in the laundry and made sure it was caught up. I lived there so I had a walkie talkie and anytime a customer needed something they could walkie me and I would help them. I am kind of OCD so I did spend a little more time in the rooms then the others but once I got my groove to it, I was just as quick but they rarely had to ask me to fix anything as I was very sufficient in my cleaning duties. I love to clean. It keeps my mind busy and focused on something else beside my thoughts.
Server
Cracker Barrel
April 2019 to July 2019
I waited on the public. I had sidework and cleaning duties. And I had to role silverware. Server
Outback Steakhouse - Princeton, WV
January 2019 to May 2019
I served and worked with public. I have worked at this job twice this was my second time. I had prep and cleaning duties I had to keep up with. I was a permanent Closer. Receptionist
Dirtbusters - Barboursville, WV
February 2019 to April 2019
Barboursville
Receptionists
I did what anyone asked of me that worked in the office. I did a lot of paperwork. I answered the phones. I sorted mail. I helped them make the schedules for their lawn services. and I got the keys ready for the managers that evening.
I would help cook the food
GD Ritzeys
October 2018 to January 2019
And i would clean
Bartender
Southern Exposure - Bradley, WV
May 2017 to June 2017
I tented to customers or employees wanting something from the bar. I was the only bartender so i had to learn how to multitask. I ran the cash register. At the end of the night I had to do the closing paperwork which included- counting my drawer back down to $600 and put the remaining money and made out a deposit slip for it. I had to shut down ATM, and total up everything we sold that night then send all paperwork to the main boss.
Inventory Specialist/ Auditor
Count-A-Tech - Princeton, WV
January 2012 to January 2016
Conducted accuracy checks of inventory stock quantity records for material control and accounting purposes. Investigates discrepancies, locates error sources from inventories, and initiates corrective actions. Duties include advising the operating management on inventory problems and recommend improvements to the system. Participates in the implementation of inventory system improvements as necessary. Monitors and ensures all inventory transactions, errors, and reports team leader
Count-A-Tech - Princeton, WV
January 2012 to September 2012
Server
Takes guest orders utilizing menu knowledge and situational selling techniques. Serves food and beverages to the guests promptly, ensures all items are prepared properly and on a timely basis. Communicates professionally with guests to determine their needs and help them with menu selections. Communicates new promotions and product information to guest. Maintains company standards for quality food. Safely handles food prep equipment such as knives, coffee maker, ice tea machine, etc. CSR
Western Union Call Rep
June 2009 to October 2011
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Education
Associate in Business Management
Huntington Junior College - Huntington, WV
September 2019 to Present
Bachelor's in Science of Marketing and advertising Grand Canyon University - Arizona
Present
High school or equivalent in Writing
Elkins High School - Elkins, WV
September 2003 to May 2007
Skills
• Computer Knowledge (2 years)
• (Basic) (4 years)
• Serving (10+ years)
• Inventoring (4 years)
• (Working knowledge) Resume created with Go2Job App (10+ years)
• Server (10+ years)
• Customer Service (10+ years)
• POS (5 years)
• fast learner (10+ years)
• Organizational Skills
• Powerpoint
• Cooking
• Microsoft Excel
• Microsoft Office
• Word
• Serving Experience
• Sales
• Training
• Microsoft Powerpoint
• Microsoft Word
• Auditing
• Writing Skills
• Bartending
• Management
• Restaurant Experience
• Host/Hostess
• Cash Handling
• Human Resources
• Budgeting
• Office Management
• Interviewing
• Strategic Planning
• Windows
• Microsoft Outlook
• Computer Networking
• Bookkeeping
• QuickBooks
• Time management
• Administrative experience
• Marketing
• Social media marketing
• Live chat
• Typing
• Filing
• Filing
• Data entry
Assessments
Customer Service — Proficient
September 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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