FRENCH APPLICANT

Name : Nana Tchouta Suzy Claudia

Nationality : Cameroonian

Languages : French and English

Civil Status : Single

Age : 28 yrs. old

Birthdate : September 29, 1994

Gender : Female

Location : Pasig City

Availability : Upon Notice

VISA : 9G Working visa

Email : adrmud@r.postjobfree.com

Phone : 090********

Leisure : Reading, swimming, new challenges.

OBJECTIVE

I am currently searching and secure a Customer Service Representative & IT Help Desk position in a stable company where I can best showcase, utilize my Bilingual expertise and improve my skills in Customer Relations; I am open to new opportunities, challenging careers options.

PROFILE:

Quick learning abilities

Good communication Skills

Ability to work under high pressure

Accurate

Positive thinking

Handling tough client commitments and deadlines

Oriented toward team effort

ORGANISATIONAL EXPERIENCE:

Telus International, Manila Philippines February 24th, 2021 – Now, As Customer service representative (CSR), Handle calls And Emails of Webstore Canada.

RUNA MULTI SERVICE INC, 15 May 2017 – 15 March 2019, as IT SERVICE FRONT DESK French Technical support representative (TSR), technical support professional: Provide online & remote technical support to the employees and customers of RUNA stores located in Cameroon.

SOLEIL CAMEROUN SARL, 15 Jan 2015- 30 Dec 2016, as CUSTOMER SERVICE REPRESENTATIVE

French Customer Service Representative (CSR), provide support for Soleil Cameroun SARL customers: Handling telemarketing inbound and outbound calls on selling products & services, verifying both Inbound and outbound calls, Educating customers on their Products, coaching news agents. Achievements: Awarded as Best Advisor overall for several months. PROFESSIONAL ENHANCEMENTS:

French Administrative Language Specialist

French Translation

Adaptability to change

Experience in an office environment and good computer skills

Presentation Skills

Online technical support

Data processing: Mastery of the software Office (Word, Excel, Outlook, SAP)

Data Management

Analytical skills

Knowledge on sale online products and services

LEARNING ACCOUNT:

• Bachelor of Science in Management. Option Management and General Accounting from Faculty of Economics and Management (University of Douala) 2013 TECHNICAL QUALIFICATION:

Vocational training certificate in computer Systems Maintenance from Secteur Telecom- Douala-Cameroon. 2009

Certificate of Training in Microsoft Office (Word, Excel,) from Secteur TelecomDouala- Cameroon November 2012

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