Customer Service Front Desk
Resume:
Jill Burress
Always positive energy
Everett, WA 98208
*********@*****.***
Nothing but the Best,, letter of recommendation, high quality references, Art Smith Woodland Park Zoo
812-***-****- Paul Watson 702-***-**** Abraham Hussein 425-***-**** All references current and GM and business owner,Daisy Zamora Urban Esthetician and Spa Club Owner 425-***-**** innovative sales and leadership, Willing to relocate, looking for my forever career home, and career family Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager
Urban Esthetician, Spa and Club - Everett, WA
January 2018 to Present
All duties to running a team smoothly, time management, scheduling, training, updates with genuine guests services, over seeing profit and loss, overseeing all aspects of spa and club memberships, cleanliness, opening and closing
Manager
I-Hop - Lynnwood, WA
January 2015 to December 2017
Full running of store, profit and loss, inventory control, scheduling, hiring, training, QFC, meeting and exceeding cleanliness, Customer complaints, displays and marketing, Excel, budgeting, Complete running of store.
Assistant Manager
Trestle Station - Lake Stevens, WA
January 2012 to January 2015
Excellence in customer service,sales,patient and empathetic to all guests,several letters of recommendation from local business owners.Multi tasking,phone orders,cashiering,fulfilling catering orders,service of food,walk in orders,overview of products to new guests,these tasks are usually all at once so organization,patience and keeping a cool head is of great importance. Assistant Manager
Lumberjacks Restaurant - Las Vegas, NV
October 2008 to December 2011
Training interviews, schedules, profit and loss, Aloha POS, inventory and food ordering, guest services, running off full bar,introducing menu ideas, building a smooth running team FOH and BOH, monthly meetings, opening and closing of restaurant. Paul Watson GM Education
ElCaminoReal in Nursing
El Camino Real Senior High School - Everett, WA
January 1990 to June 1993
High school or equivalent
Associate's degree
Skills
• Customer Service (10+ years)
• Customer Care (10+ years)
• Call Center (3 years)
• Customer Support (10+ years)
• Sales (10+ years)
• Training (10+ years)
• Word
• Organizational Skills (10+ years)
• Microsoft Excel
• Server (10+ years)
• POS (10+ years)
• Fast learner (10+ years)
• Microsoft Office
• Direct Support
• CPR (5 years)
• Direct Care
• Child Care
• Retail Sales (10+ years)
• Sales Experience (10+ years)
• Cash Handling (10+ years)
• Restaurant Experience (10+ years)
• Supervising Experience (10+ years)
• Restaurant Management (10+ years)
• Time Management (10+ years)
• Excel
• Microsoft Word
• Culinary Experience (10+ years)
• Microsoft Outlook
• Marketing (5 years)
• English
• Phone Etiquette (10+ years)
• Typing (10+ years)
• Direct Sales (10+ years)
• Recruiting
• Management (10+ years)
• Kitchen Experience (10+ years)
• Pricing (5 years)
• Catering (10+ years)
• Negotiation (5 years)
• Cooking (10+ years)
• Kitchen Management Experience (10+ years)
• Bartending (5 years)
• Merchandising (6 years)
• Banquet Experience (10+ years)
• Food Preparation (10+ years)
• Administrative Experience (5 years)
• Cleaning Experience (10+ years)
• Sales Management (5 years)
• Profit & Loss (10+ years)
• Events Management (10+ years)
• Food Safety (10+ years)
• Salesforce (5 years)
• Fundraising (3 years)
• Leadership (10+ years)
• Event Planning (10+ years)
• Office Management (3 years)
• Business Development (3 years)
• Budgeting (10+ years)
• Payroll (10+ years)
• Presentation Skills (3 years)
• Leadership Experience (10+ years)
• Team Management (10+ years)
• Go
• Guest Services (10+ years)
• Coffee experience (3 years)
• Social media management (3 years)
• Windows
• Schematics (3 years)
• Senior care (3 years)
• Dog handling
• Quality control (10+ years)
• Sanitation
• Hotel experience (4 years)
• Pet Sitting
• Pet Care
• Animal Care
• Pet Grooming
• Kennel Experience
• Aloha POS (10+ years)
• Communication Skills (10+ years)
• Research (10+ years)
• Filing
• Human Resources
• Spa management (4 years)
• Front desk (3 years)
• Travel, attractions, events (4 years)
• Presentation skills (10+ years)
• Public speaking (10+ years)
• Public relations (10+ years)
• Conflict management
• Retail management
• Performance management
• Product management
• Customer relationship management
• Inventory control
• Social media marketing
• Help desk
• Maya
• Computer literacy
• Computer skills
• Analysis skills
• OPERA
• Teaching
• Forecasting
Certifications and Licenses
food handler certificate
ServSafe
MAST Permit
Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Expert
May 2019
Responding to customer situations with sensitivity. Full results: Expert
Customer Focus & Orientation — Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
March 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient February 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Food Service: Customer Situations — Proficient
January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient December 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Personal Salon Assistant — Highly Proficient
September 2019
Measures the traits that are important for high-quality customer service. Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Retail Customer Service — Proficient
May 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Front desk agent (hotel) — Familiar
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Work style: Conscientiousness — Highly Proficient
January 2021
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Restaurant manager — Proficient
January 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
1. .Years of management experience,with many letters of recommendation excellence in customer service and driving sales,with suggestive selling points, excellent in time management, in order to stay organized and alleviate unnecessary stress, positive up beat personality, bringing 100% to the workplace.And can sell moss off a rock, A consistent flair for design,impeccable time management and organization.Have an incredible day look forward to hearing from you.Willing to relocate for work, ASAP, I am looking to make my choice of the company I am employed at my career home with growth, Humbly Grateful
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