612-***-**** adrmt8@r.postjobfree.com

Paul Severson

Objective

Work to provide an efficient, profitable department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of records while directing and coordinating all activities involved in acquisition, operations and maintenance within the company and withholding company mission. Excelling in customer service, quality of service, and company profitability while proudly holding strong community ties and values.

Experience

04/1988-10/1991

Carousel Porsche Audi

Technician

Inspecting and testing vehicles

Completing preventative maintenance

Verify vehicle serviceability and ensuring state vehicle requirements in safety and function ability

Maintain vehicle records

10/1991-07/1995

Richfield Bloomington Honda

Technician

Inspecting and testing vehicles

Completing preventative maintenance

Verify vehicle serviceability and ensuring state vehicle requirements in safety and function ability

Maintain vehicle records

07/1995-09/2005

Burnsville Honda

Technician to Service Manager

ASE Master Technician

Assess goals and objectives of department and company

Prepares and administers operating budget for department

Maintains department reports and reporting systems

Monitors and controls performance of department

Understand and comply with federal, state and local regulations

Facilitates employee trainings and oversees staffing

Monitors technician and employee productivity

Monitor and follow up with parts manager

Establishes and maintains good working relationships with customers

Maintains high-quality service repairs and minimizes comebacks

Ensures clean and safe working environment and appearance

Handles customer complaints, satisfactions and services

Other duties and tasks assigned in managerial and supervisory responsibilities

09/2005-05/2010

American Honda

District Parts and Service Manager

Contact dealers to communicate, implement and administer company programs, policies and procedures

Monitor dealer’s performance/adherence to policies and procedures in sales, inventory control, operations training, warranty administration, customer affairs, customer satisfaction, etc.

Communicate company objectives to work towards attaining company goals

Providing technical support related to vehicle operations, repair, procedures and customer concerns

Providing feedback to company and employees

Monitor dealer performance to company dealer agreement

Provide recommendations and improvements to dealer and dealer managers to maximize customer satisfaction, retention, operational effectiveness, market penetration and profitability

Maximize parts and accessory sales in district

Represent company in law cases, assist corporate attorneys in developing case and position

Complied with overnight travel

05/2010-07/2013 Fletcher Dodge Chrysler Jeep RAM Columbia, MO

Service Manager

Assess goals and objectives of department and company

Prepares and administers operating budget for department

Maintains department reports and reporting systems

Monitors and controls performance of department

Understand and comply with federal, state and local regulations

Facilitates employee trainings and oversees staffing

Monitors technician and employee productivity

Monitor and follow up with parts manager

Establishes and maintains good working relationships with customers

Maintains high-quality service repairs and minimizes comebacks

Ensures clean and safe working environment and appearance

Handles customer complaints, satisfactions and services

Other duties and tasks assigned in managerial and supervisory responsibilities

07/2013-01/2021 Fletcher Dodge Chrysler Jeep RAM Sherwood, AR

Service Director

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates and monitors performance of serves and parts department managers

Prepares and administers operating budget for department

Maintains reporting systems

Attends manager meetings

Creates harmonious, safe, respectful and clean working environment throughout company and departments

Establishes and maintains good working relationship with customers

Maintains high-quality service repairs and maximizes profitability

Develops dealership service and parts pricing plans

Serves as company liaison

Other tasks as assigned

04/2021-05/2022 Starling Buick GMC

Stuart, FL

Service Director

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates and monitors performance of serves and parts department managers

Prepares and administers operating budget for department

Maintains reporting systems

Attends manager meetings

Creates harmonious, safe, respectful and clean working environment throughout company and departments

Establishes and maintains good working relationship with customers

Maintains high-quality service repairs and maximizes profitability

Develops dealership service and parts pricing plans

Serves as company liaison

Other tasks as assigned

Education

Minneapolis Lutheran High-HSD

Hennepin Technical College

University of Minnesota Mankato-CFP

Ongoing Workshops:

American Honda

FCA Group

Company Achievements

3x winner of Winning Lifestyle Achievements Chrysler

JD Powers Customer First Award -3 years in a row

Top Technician contest winner- American Honda

Reference

References

References provided upon application/per request

Contact this candidate