Julie A. West

**** **** *** ****

Guyton, GA ****2

912-***-****

Objective:

Obtain a challenging position that would allow me to guide others with my vast experience, work ethic, determination and my 30 plus years of aviation experience.

Experience:

Gulfstream Aerospace

CS Project Specialist July – 2020 – Present

Responsible for running and processing the Daily Error report. This report picks up any errors or questionable items related to the 2nd and 3rd shift OTC Spares invoice.

Run and process the Daily To Post Report. This report list all the invoices that are ready to post during a specific time frame. Normally for the day before invoices are posted and require to be checked to accurate billing, posting and department billings.

Run and process the Nightly Suspense Report. This report list all the errors from the present day, first shift, that have issues such as wrong address, posting departments, pricing, and freight. These invoices are required to be unposted, corrected, and reposted on the same day.

Work closely with OTC Spares Group, Technical Operations, Vendor recovery and Repair control regarding the above three reports.

Manage billings for all Jet Aviation facilities regarding Plane Parts billings. This includes generating all aspects of the Work Order, requestions follow up with purchasing to ensure purchase orders are generated and paid. Closing completed work orders.

Manage all JetPort invoices which cover charges occurred by our overseas Technical Support Group at all locations. This requires completing a Wire Transfer Request, having it signed by the appropriate management level and sent to treasuring / AP to be paid and closed.

Manage all Headstart invoices which are invoices related to Gulfstream Authorized FAST service providers.

Responsible for all Customer Invoice Disputes. This requires research of the invoice for special considerations, obtaining approvals, and issuing credits, rebills, freight charge credits, tax adjustment, price adjustments and various other customer disputes. This often includes reaching out to customers, both internal and external.

All billings and credits are reported to management.

Gulfstream Aerospace

Warranty Supervisor November 2016 – July 2020

Manage the assigned group and provide advice and direction to group to ensure proper financial impact while maintaining a high level of customer satisfaction, this would include Savannah administrators as well as off-site employees.

When necessary act on behalf of the Warranty Manager and provide decision making process for Customer Warranty Group as well as the Warranty Programs Group

Assist with budget planning and oversee Warranty audits

Supervise staff to ensure the reduction of warranty costs

Maintain and document corporate warranty policies and procedures, implement changes when needed.

Ensure Warranty is represented at PCMT, CBMT, SBMT and RQATT meetings to provide warranty aircraft and the financial impact.

Work closely with suppliers to ensure timely warranty reimbursements.

Provide Warranty information for all Warranty related programs and retrofits.

Oversee the Judaification for all corporate warranties to ensure they are administered uniformly and fairly for all customers and warranty authorized facilities.

Aid the Service Centers to ensure better parts and labor time handling to assist Program Management with Warranty replated Programs.

Write obtainable goals for the group and assist with their IDP’s.

Create clear and complete mid-year and year end performance reviews.

Act as chair for the Resolution Warranty Board to ensure timely disputes.

Work with the Supplier Recovery team to ensure costs are charged to appropriate warranty accounts.

Re-enforce customer satisfaction, identify areas of improvement and be an advocate of the customer.

Oversee and participate in the relaunch of the Warranty SAP efforts.

Work closely with Finance regarding all Warranty related issues.

Oversee all employees time and personnel issues.

Act as Warranty Manager during 6 months in 2016.

Attend and participate in meetings as required to include Gulfstream Operators Conference.

Interact directly with both internal and external customers regarding warranty decisions.

Gulfstream Aerospace September 2008 – November 2016

Warranty Specialist III

Administer all corporate warranty policies to ensure they are administered uniformly and fairly for all customers and warranty authorized facilities.

Ensure approved warranties are applied to the proper accounts.

Approve material and labor credits and customer satisfaction issues as related to the appropriate warranty.

Resolve customer warranty issues and make educated decisions by working with engineering, technical support groups and management.

Develop processes and guidelines that reduce warranty costs at all facilities and provide recommendations for corrective action when needed.

Continually develop and manage of all operational and support organization training.

Ensure customer satisfaction by maximizing opportunities of customer support through accurate and timely invoice review.

Report on and present warranty expenses to management.

Gulfstream Aerospace, Savannah, GA

Senior Spare Parts Sales Rep.

September 2003 – 2008

Provide spare parts quotes and sales to all US and International customers as required.

Resolve part number issues by utilizing parts and maintenance manuals, drawings, and all other available engineering data.

Assist customers with warranty issues, financial needs, and special handling requirements.

Administer spare parts warranty requests.

Review and update return authorizations.

Handle special customer accounts to ensure that they receive constant up to date information for all orders.

Coordinator for all new and existing Flight Safety simulators. This includes sales of all parts required to build new simulators and support for existing simulators.

Build, update and maintain spreadsheets showing progress of all new simulator projects for management.

Provide financial reports to management as needed.

Elcorta, Inc., New Castle, DE

Maintenance Administrator / Purchasing Agent July 2000 to July 2002

Produce and track estimates, quotes, proposals, and work approvals.

Responsible for scheduling aircraft maintenance and service.

Ensure customer are up to date on all Programs, Retrofits, CB/ASC’s.

Report to customers on aircraft status and answer questions or concerns.

Prepare logbook entries.

Review work orders and prepare final billing for review with customer.

Responsible for purchasing parts and accessories for all aircraft.

Source new vendors for repair/overhaul capability and competitive pricing.

Handle all returns and core recovery.

File all labor warranty claims with vendors and manufactures on behalf of the customers.

Administer all spare parts and repair work warranties.

Maintain shop library and tool calibration.

Provide training sessions to maintenance personnel as needed when available from vendors and manufacturers.

Inspect, receive, and ship all incoming and outgoing parts and materials.

Summit Aviation, Middletown, DE

Purchasing Agent / Part Sales April 1997 to July 2000

Purchasing and sales of aircraft parts for various types of aircraft and helicopters.

Handle all warranty claims with manufactures and vendors.

Handle all returns and core recovery.

Source new vendors for repair / overhaul capabilities and competitive pricing.

Schedule incoming maintenance, review work orders and issue final billing.

Handle customer disputes, invoices, and credits.

Use part and maintenance manuals for part number and material verification.

Galaxy Aerospace (Astra Jet / IAI), New Castle, DE

Senior Customer Service Rep / Purchasing Agent February 1989 to April 1997

Purchase and sales of parts, materials, accessories, and publications required to provide complete US and international customer satisfaction.

Monitor, review, and file warranty claims with manufactures and vendors.

Set up credit accounts and assignments of warranty for new customers upon delivery of aircraft.

Handle all returns and core recovery.

Run customer credit reports and review account status.

Ensure all customer Programs and Service Bulletins are completed within the assigned time frame.

Monitor inventory levels for both on site inventory as well as all authorized service facilities.

Assist customers with difficulties in parts and maintenance manuals through use of engineering drawings.

Resolve all complaints and ensure all special needs are handled for all customers, vendors and manufactures.

Source new vendors for repair/overhaul capability.

Work directly with customers regarding all parts related disputes

Unique Skills:

Corridor 8 and 11

SharePoint

Power BI

Excel

Visnetics

CMP

SAP

Education:

Del Tech Community College - focus in Business Management.

Courses included – Management training, leadership, MS Word, Power Point, Excel, Computer Development and Blueprint reading.

Various Gulfstream University training courses, including Access, Project Management and Presentation Training just to name a few.

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