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Customer Service Property Manager

Location:
Waterbury, CT
Salary:
Negotiable
Posted:
July 05, 2022

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Resume:

Experienced Manager with strong leadership, integrity, self-motivation, exceptional customer service skills and entrepreneur spirit.

ADVANCED SKILLS

Proficient in Microsoft Office, business applied math skills

Bi-Lingual English/Spanish, strong communicator, natural problem solver

Highly organized, detail oriented and ability to master new tasks quickly

Exceptional customer service in fast-paced environments

PROFESSIONAL EXPERIENCE

Behavioral Technician, Bens Behavioral Health, Middletown, CT 2022-present

Provide ABA (Applied Behavior Analysis) Therapy to children with autism (direct implementation skilled-acquisition and developed behavior plans by supervisor) to be adhered to during each visit.

●Keeping children engaged and motivated by collecting accurate data and objectively reporting session progress notes.

●Maintain an active role in client progress by analyzing and communicating pertinent information to parents and supervisor.

●Help children with day-to-day daily activities such as self-care, personal hygiene, fine motor abilities, academic, and vocational skills.

Property Manager St.Francis Hospital, Legion Building Services, Glastonbury and Hartford, CT 2021-2022

●As a property manager, helped sustain consistency for the health care commercial cleaning company.

●Professionally trained cleaning personnel to benefit environmental services operational needs at each location of trinity health (Saint Francis Hospital) offices at various locations.

●Trained and developed elite Legion Staff to commercially and professionally clean and disinfect operational and surgical medical rooms.

●Assist new employees with on-boarding activities such benefit enrollment, direct deposit set up, and tax form completion.

●Submit and monitor and perform payroll and labor hours for each employee on a weekly basis.

●Interacted with Human Resource and Payroll Departments on behalf of his/her employees’ regarding evaluation, disciplines, time card, etc.

●Maintained accurate records of shift assignments, quality control issues and infection control protocols and outcomes.

●Demonstrated Knowledge of HIPPA, OSHA, and other federal/state regulatory guidelines.

●Demonstrated effective leadership and customer service skills to ensure a high level of patient, visitor, employee and external customer satisfaction.

Store Manager, Extra Space Storage, Rocky Hill, CT 2020-2021

●Oversee daily operation of storage unit facility, ensuring smooth operation.

●Produce invoices and leases for 800 customers, using multiple internal software programs, accurately entering data, pricing and lease completion.

●Provide exceptional customer service by suggesting appropriate storage units for customers’ unique needs, determining value of goods to be stored, providing insurance policies, and developing leases.

●Perform daily security inspections of property and lock checks.

●When applicable, process delinquent accounts by cutting locks, photographing contents, documenting contents, closely following policy and laws, placing units on auction status.

●Maintain property by landscaping year-round, ensuring cleanliness and safety of property inside and out.

●Review P&L sheet monthly, meeting with district manager to determine action plan to improve metrics.

Sales Floor Support Manager, Walmart, Hartford, CT/temp. 2020

●Supervised 60 employees over multiple shifts delegating duties to cover the front of store during busiest times, monitoring breaks and meals, coaching employees on proper work ethic.

●Paced store during entire shift to ensure top production and coverage, and performed nightly walk-through at end of shift to ensure proper turnover for next manager.

●Mastered all departments including key and fabric cutting, paint mixing and organization of waste products to train and supervise staff.

●Worked in cooperation with the sales force to foster analytical reporting and support for sales.

●Processed damaged, non-functioning products and consumables by scanning product and printing labels.

Assistant Manager, Boston Market, CT 2019-2020

●Created employee and inventory schedules using company software.

●Produced profit/loss reports on daily/weekly/monthly basis with Excel spreadsheet.

●Oversaw budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

●Assisted in hiring, training, developing employees on the team.

●Ensured employees were adhering to company guidelines and procedures while upholding security and confidentiality of documents and data.

Assistant Manager, Five Guys Restaurant, CT 2017-2019

●Created employee and inventory schedules using company software.

●Produced profit/loss reports on daily/weekly/monthly basis with Excel spreadsheet.

●Oversaw budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

●Assisted in hiring, training, developing employees on the team.

●Ensured employees were adhering to company guidelines and procedures while upholding security and confidentiality of documents and data.

PROFESSIONAL CREDENTIALS/EDUCATION

Entrepreneurial Networking Program, Goodwin College, East Hartford, CT

Business Education/Intro to Psychology, Asnuntuck Community College, Enfield, CT

Trades/Construction Training, Center for Latino Progress, Hartford, CT

OSHA10 / CPR & First Aid Certified

Serv-Saf certification/ Food Handling



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