Experienced Manager with strong leadership, integrity, self-motivation, exceptional customer service skills and entrepreneur spirit.
ADVANCED SKILLS
Proficient in Microsoft Office, business applied math skills
Bi-Lingual English/Spanish, strong communicator, natural problem solver
Highly organized, detail oriented and ability to master new tasks quickly
Exceptional customer service in fast-paced environments
PROFESSIONAL EXPERIENCE
Behavioral Technician, Bens Behavioral Health, Middletown, CT 2022-present
Provide ABA (Applied Behavior Analysis) Therapy to children with autism (direct implementation skilled-acquisition and developed behavior plans by supervisor) to be adhered to during each visit.
●Keeping children engaged and motivated by collecting accurate data and objectively reporting session progress notes.
●Maintain an active role in client progress by analyzing and communicating pertinent information to parents and supervisor.
●Help children with day-to-day daily activities such as self-care, personal hygiene, fine motor abilities, academic, and vocational skills.
Property Manager St.Francis Hospital, Legion Building Services, Glastonbury and Hartford, CT 2021-2022
●As a property manager, helped sustain consistency for the health care commercial cleaning company.
●Professionally trained cleaning personnel to benefit environmental services operational needs at each location of trinity health (Saint Francis Hospital) offices at various locations.
●Trained and developed elite Legion Staff to commercially and professionally clean and disinfect operational and surgical medical rooms.
●Assist new employees with on-boarding activities such benefit enrollment, direct deposit set up, and tax form completion.
●Submit and monitor and perform payroll and labor hours for each employee on a weekly basis.
●Interacted with Human Resource and Payroll Departments on behalf of his/her employees’ regarding evaluation, disciplines, time card, etc.
●Maintained accurate records of shift assignments, quality control issues and infection control protocols and outcomes.
●Demonstrated Knowledge of HIPPA, OSHA, and other federal/state regulatory guidelines.
●Demonstrated effective leadership and customer service skills to ensure a high level of patient, visitor, employee and external customer satisfaction.
Store Manager, Extra Space Storage, Rocky Hill, CT 2020-2021
●Oversee daily operation of storage unit facility, ensuring smooth operation.
●Produce invoices and leases for 800 customers, using multiple internal software programs, accurately entering data, pricing and lease completion.
●Provide exceptional customer service by suggesting appropriate storage units for customers’ unique needs, determining value of goods to be stored, providing insurance policies, and developing leases.
●Perform daily security inspections of property and lock checks.
●When applicable, process delinquent accounts by cutting locks, photographing contents, documenting contents, closely following policy and laws, placing units on auction status.
●Maintain property by landscaping year-round, ensuring cleanliness and safety of property inside and out.
●Review P&L sheet monthly, meeting with district manager to determine action plan to improve metrics.
Sales Floor Support Manager, Walmart, Hartford, CT/temp. 2020
●Supervised 60 employees over multiple shifts delegating duties to cover the front of store during busiest times, monitoring breaks and meals, coaching employees on proper work ethic.
●Paced store during entire shift to ensure top production and coverage, and performed nightly walk-through at end of shift to ensure proper turnover for next manager.
●Mastered all departments including key and fabric cutting, paint mixing and organization of waste products to train and supervise staff.
●Worked in cooperation with the sales force to foster analytical reporting and support for sales.
●Processed damaged, non-functioning products and consumables by scanning product and printing labels.
Assistant Manager, Boston Market, CT 2019-2020
●Created employee and inventory schedules using company software.
●Produced profit/loss reports on daily/weekly/monthly basis with Excel spreadsheet.
●Oversaw budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
●Assisted in hiring, training, developing employees on the team.
●Ensured employees were adhering to company guidelines and procedures while upholding security and confidentiality of documents and data.
Assistant Manager, Five Guys Restaurant, CT 2017-2019
●Created employee and inventory schedules using company software.
●Produced profit/loss reports on daily/weekly/monthly basis with Excel spreadsheet.
●Oversaw budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
●Assisted in hiring, training, developing employees on the team.
●Ensured employees were adhering to company guidelines and procedures while upholding security and confidentiality of documents and data.
PROFESSIONAL CREDENTIALS/EDUCATION
Entrepreneurial Networking Program, Goodwin College, East Hartford, CT
Business Education/Intro to Psychology, Asnuntuck Community College, Enfield, CT
Trades/Construction Training, Center for Latino Progress, Hartford, CT
OSHA10 / CPR & First Aid Certified
Serv-Saf certification/ Food Handling