Employee Relations Customer Service

Regina R Marshall

adrmrn@r.postjobfree.com • 512-***-****

Austin, TX

Human Resources Director

Benefits Management / Performance Management / Labor Relations / Employee Relations / Safety & Training

Strategic and innovative HR professional who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.

Areas of Expertise

HR Best Practices

Diversity Talent Acquisition

Project Management

Employee Relations

Strategic Leadership Development

Continuous Improvement

Coaching & Mentoring

Worker’s Compensation

Labor Relations

Employee Record Management

Family Medical Leave Act

Employee Benefits

Professional Experience

Dept of State Health Services/MCHE, Austin, Texas (2019 – Present)

Surveillance & Data Analytics Group Manager

Perform complex managerial work administering the daily operations and activities of the Surveillance & Data Analytics Group (SDA) within the Maternal & Child Epidemiology Unit (MCH Epi). Manages activities of the Surveillance & Data Analytics Group, and oversees staff completion of data analyses, surveillance activities, research, needs assessments, curriculum development, evaluation studies, and reports. Establishes work objectives and goals for SDA, and develops schedules, priorities, and processes for completing analyses, work products, and other activities.

Supervises Surveillance & Data Analytics Group staff members.

Determines human resource requirements, develops position descriptions, interviews and hires new staff, develops performance standards, completes staff evaluations, coordinates staff training requirements, and reviews and approves leave requests and timesheets

Develops and reviews legislative briefs and other summary documents.

Represents MCH Epi at meetings, workgroups, conferences, and on committees.

Develops and evaluates budget requests, monitors budget expenditures, and adjusts as necessary

Serves as backup for Director in her absence

Oversees the security and maintenance of personnel data in, Employee Retirement System, Uniform Statewide Personnel and Payroll System, and the Centralized Accounting Personnel Payroll System.

City of Austin, Austin, Texas (2018 - 2019)

Human Resources Consultant/Employee Relations Investigator/Trainer

Planned, designed, developed, and implemented human resources programs within the employee relations division. Identified, analyzed, and recommended solutions for various human resources problems within the area of Employee Relations, monitoring implementation of agree upon actions until the problems has been resolved. Developed and implemented human resources programs and services including employment, compensation, employee wellness, classification, employee relations, benefits, workers’ compensation, HR information systems, and employee records management.

Interpreted agency human resources policies and procedures and ensures alignment with state and federal laws, rules, and regulations. Trained HR Advisors, supervisors and coordinators on policies and procedures

Communicated HR policies, procedures, and information to executive staff and employees. Provided internal consultation to executive management, agency managers and supervisors regarding workforce development and issue mitigation.

Capital Metro, Austin, Texas (2012 – 2018)

HR Manager/Operations/ Labor Relations/Safety& Training/Finance & Payroll Administration

Conducted effective criminal background checks, which resulted in reduced costs, faster turnaround and new data storage capabilities. Provided employee relations services to ensure agency management is provided with effective options for difficult employee issues. Provided consultation to agency management on employee relations issues. Developed and implemented of new company-wide hiring strategies for high volume talent acquisition and selection of qualified employees.

Delivered inventory carrying cost, freight cost per unit, and volume pricing reduction through negotiation and launch of multiple vendor-consigned stocking programs

Maintain all Insurance Benefit program enrollment programs as well as changes to employees’ insurance.

Managed and maintained all Drug and Alcohol Compliance regulations enforcing company, state, and federal guidelines

Supervised and controlled Labor Relations with Local ATU Union and all grievance related concerns

Researched, developed and implemented customer service program for all customer service employees to ensure satisfaction

TRC Staffing Agency, Austin, Texas (2011 – 2012)

Recruiter

Directed cross-functional teams in execution of daily operations. Built long-term relationships with clients, partners, and vendors to enable problem solving and enhance efficiency. Refined EEOC and FMLA compliance hiring practices, ensuring company remained 100% compliant at all levels.

Implemented company-wide hiring strategies for high volume talent acquisition and selection of qualified employees

Managed employment processing, records management, retention, coaching, mentoring, and conflict resolution.

Designed, improved and implemented the recruitment and employment processes that reduced costs and enhanced quality of hires

Maintained up-to-date and accurate personnel files

Scheduled open enrollment meetings with broker regarding insurance and retirement programs; maintained records of insurance coverage and deductions for employee payroll.

State of Texas, Austin, Texas (2010 – 2011)

Investigator Specialist II

Conducted investigations of alleged violations of laws, rules, and regulations. Performed background and personal history investigations, reviews records, and verifies information including interviewing potential witnesses and complainants. Prepared cases for presentation, and presents testimony and evidence at administrative hearings or court proceedings. Assisted in collecting evidence and data; and conducting field investigations for audits, inspections, or studies. Assisted in providing information for subpoena drafting and serving, and to allow arrests to be made.

Conducted detailed investigations by traveling to and carefully interviewing, examining and assessing children within their home environment.

Collaborated law enforcement and the judiciary system in the planning and developing of criminal charges associated with child abuse cases.

Obtained, verified, and recorded evidence and documents for use in investigations.

Presented information to appropriate law enforcement and regulatory agencies.

Reviewed and developed investigative techniques and/or policies and procedures for conducting investigations; and recommends improvements, changes, or modifications.

Researched the legal aspects of investigations and recommends action as appropriate

Texas Mentor; Austin, Texas (2009 – 2010)

Recruiter

Directed employment processing, records management, retention, coaching, mentoring, and conflict resolution. Administered, monitored, and evaluated the development and operation of a human resources management program (recruitment and selection, compensation, classification, employee relations, and leave and benefits). Planned, developed, coordinated, and implemented initiatives and strategic projects related to human resources operations including working on and/or overseeing the most complex program assignments; and develops and implements human resources policies and procedures.

Provided direction and oversight regarding workforce planning and reporting and executes workforce planning solutions

Negotiated substantial savings with change in Internet job board advertising/career site hosting and job postings

Executed winning advertising and marketing campaigns associated with job postings, formulation of job descriptions and staff evaluation policies, which were previously none existent, which helped measure staff performance

Conducted effective criminal background, which resulted in reduced costs, faster turnaround and new data storage capabilities

College Houses Cooperative, Austin, Texas (1996 – 2008)

Office Manager • Human Resources/Recruiting Specialist

Developed and implemented recruiting strategies that resulted in improvement of productivity, efficiencies and retention. Supervised staff who prepared, maintained, and distributed various human resources correspondence and reports. Provided advice and counsel to employees and management on issues, rules, and policies related to human resources management, including handling the most complex issues and questions referred by other human resources staff; and developed solutions to problems by following procedures or applying policies.

Served as liaison and/or initial point of contact for property managers and departmental entities, insuring that specialized administrative functions were performed in a timely manner

Interviewed, hired managed and trained 30-40 staff working with department managers and executive staff

Coordinated with departmental offices and cooperative properties to ensure rules compliance and accounting accuracy

Screened, hired and trained a subordinate staff regarding recruiting functions; delegated responsibilities, evaluated performance, mediated conflicts and counseled on career advancement

Within a 1-year period processed over 9000 applications, reduced turnover 50% and reduced days to fill down to 30

Education & Credentials

Masters of Business Administration, Concentration on Human Resources Management, Keller Graduate School of Management

Bachelor of Arts, Psychology and Social Work, University of Texas, cum laude

Professional Affiliations:

NASCO Vice President, Development Services

Texas Association of Non-Profit Organizations – Member

Human Resources Management Association – Member

Skilled Trainer in the specialized areas of:

Conflict Resolution

Mediation

Human Resources Employment

Sexual Harassment

Counseling

Occupational Safety and Health Administration

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