Customer Service Medical Specialist
Resume:
Deanna Martin
Battle Creek, MI *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Center Medical Specialist/ Designated Trainer
Grifols Biomat Plasma Donation Center - Battle Creek, MI March 2020 to June 2021
• Intake and registration
• Physical assessment, screening, evaluation, and recording of donors
• Phlebotomy/ Venipuncture, PCS2 machine set up and disconnects
• Donor education (nutrition, personal wellness, physical health, etc)
• Donor counseling
• Clerical filing and organization of donor information
• Train new hires for Donor Technician and Center Medical Staff Nurse Tech, ACA- Bronson Battle Creek
ACA
December 2017 to February 2020
• Primary floor C3
• Assist with patient needs under the supervision of RN staff
• Maintain Patient confidentiality (Hipaa compliance).
• Obtain and accurately chart patient data, symptoms, vitals, and changes in condition.
• Evaluating patient baseline to monitor for changes.
• Notify supervising RN of abnormal data and changes in patient status.
• Ambulating Patients, turning and repositioning, active prevention of bedsores/skin ulcers.
• Providing comfort and compassion to patients and family members.
• Clerical work, assembling patient charts
• Providing hygiene care, toileting, and comfort care with high consideration of patient vulnerability and discomfort.
• Occasional floating to other floors of the hospital to provide assistance where needed. Team Lead 1
Tractor Supply Company - Battle Creek, MI
November 2015 to June 2017
• Sales
• Customer Service
• Community Engagement Representative
• Store management and employee delegation
• Stocking feed
• Customer loadouts
Education
Associate in Practical Nursing
Kellogg Community College - Battle Creek, MI
May 2018
Skills
• Licensed Practical Nurse (2 years)
• CPR/BLS Certified (6 years)
• Clerical Ability/ Filing/ Medical Records (4 years)
• Public Relation/ Interpersonal Communication Skills (10+ years)
• Patient Care Skills (Hospice Volunteer, ACA, Nurse Tech, Student RN, LPN) (6 years)
• High degree of flexibility and versatility
• Conflict de-escalation management skills
• Receptionist (2 years)
• Microsoft Office
• Sales (2 years)
• Hospital Experience (3 years)
• Venipuncture (1 year)
• Vital Signs (6 years)
• Experience Administering Injections (2 years)
• Phlebotomy
• Critical Care Experience (Less than 1 year)
• Epic (3 years)
• Medication Administration (2 years)
• Microsoft Excel (2 years)
• Conflict management
• Microsoft Word (10+ years)
• EMR Systems
• Medical Office Experience
• Documentation review
• Nursing (4 years)
• Data collection (4 years)
Certifications and Licenses
LPN
January 2020 to January 2022
Forklift Certification
Contact this candidate