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DELISA HENDERSON-MOSS

PROFESSIONAL EXPERIENCE

LOOMIS ARMORED US, Kansas City, Missouri August 2021-April 2022 District Human Resources Manager

• Managed the daily workflow of the HR department within assigned districts of Kansas/Missouri/Arkansas/Oklahoma/Colorado/ Texas and New Mexico

• Managed employee relations as well as reviewing and approving disciplinary actions

• Supervised, managed and developed a staff of HR Generalist

• Assisted corporate regional management with legal compliance and salary administration

• Trained and developed supervisors and managers

• Created “Level Up” Supervisory Training on the importance of soft skills and emotional intelligence in the workplace LOOMIS ARMORED US, Houston, TX.( contracted The Addison Group) April 2021-August 2021 Talent Acquisition Analyst

• Sourced and managed the candidate process in the ATS for processing of talent within the entire recruitment process workflow

• Responsible for Corporate Strategic Recruiting for field office in the Kansas City Metro area

• Volume recruitment for various positions exempt and non-exempt servicing field offices in Kansas City, Missouri, Springfield Missouri, Oklahoma City, Oklahoma and Tulsa, Oklahoma

• Attended Job fairs, and community events to attract talent

• Managed a digital campaign through Radio Media Advertising for brand saturation and marketing

• Tracked candidates through the Talent workflow and delivered weekly reporting of staffing metrics CORNERSTONES OF CARE, Kansas City, Missouri August 2019 – June 2020 Human Resources Manager

• Managed and developed HR Specialists assigned to Recruitment team

• Worked closely with the Chief Human Resources Officer and the Director of Human Resources to establish recruitment efforts and develop recruitment plans and strategies

• Oversaw the applicant tracking system (ATS) compiles and prepares reports from the (ATS) and the Human Resources Information System (HRIS)

• Generated and analyzed time-to-fill reports; implements strategies and processes to evaluate and ensue agency workforce needs

• Communicated human resource policies, procedures, laws, and standards and other state and government regulations

• Maintained compliance with federal, state and local employment and benefits laws and regulations JOHNSON CONTROLS (formerly TYCO/ADT), Kansas City, Missouri Oct. 2002 – Aug. 2019 HR Senior Recruiter (Oct. 2007 – Aug. 2019)

• Coordinated recruitment and selection of positions due to internal and external voluntary or involuntary movement, utilizing numerous candidate sourcing channels, both internal and external, encompassing employee referrals, internal fills, internal job fairs, job boards (Indeed, Monster, CareerBuilder), social media (LinkedIn), job fairs, and community flyers

• Instrumental in planning as HR Business partner, achieving recognition as Talent Acquisition Centers of Excellence SME, performing salary surveys, targeting specific skillsets, and working to become an employer of choice and set Johnson Controls apart from competition

• Ensured recruitment and employment activities are following government regulations, organizational policies and procedures, including EEOC, Fair Labor Standards Act (FLSA), HIPAA, Americans with Disabilities Act (ADA), Job Accommodations (JA), Department of Labor (DOL), Pregnancy Disability Act (PDA) and general employment law to prevent negligent hiring issues and avoid liabilities. Coordinate with corporate attorneys regarding potential legal issues and mitigation

• Measured numerous hiring and retention metrics, including time to fill, cost per hire, quality of hire, attrition, and recruitment delivery performance, and track applicants in candidate workflow selection, number of interviews scheduled for hiring managers, background checks pending, number of offers accepted, and number of offers declined via Microsoft Excel spreadsheet

• Employed Taleo, Workday and Oracle PeopleSoft ATS systems, housing active and inactive requisitions, including personal information, resumes, and background screening detail for external candidates, ultimately transferring all data to Workday for maintenance of one platform versus three

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• Proactively cultivated resources to ensure constant flow of candidates in the pipeline for heavy volume recruiting, collaborating with Platte County Economic Development, Hispanic Chamber of Commerce, trade schools, colleges, and universities

• Developed additional recruiting strategies and coordinate internal job postings and internal transfers for employees relocating from one corporate location to another

• Designed recruitment advertising, coordinating in creation of job descriptions, tailoring basic descriptions, updating based on specific offerings, and partnering with hiring managers to ensure most current detail

• Utilized Accurate Background for third party background checks, drug panel, criminal search (federal and county) and employment background

• Provided prescreening process including phone interview, IBM Prove IT Assessments (call center environment and typing assessment) prior to bringing candidates onsite

• Applied behavioral / STAR DDI methods for interviewing

• Handled heavy volume recruitment managing the full life recruitment cycle Training Team Manager (Oct. 2002 – Oct. 2007)

• Delivered team training in corporate classroom setting utilizing pre-designed Call Center Monitoring training modules, focusing on adult learning methods (skills-based computer training, case studies, soft skills, aural, visual and kinesthetic learning), and instruction of various metrics tracked, including alarms per hour and schedule adherence. Classes averaged 20-30 attendees

• Special concentration on technology-related skills resulted in increased retention of new hires over time versus training counterparts

• Coached new hires as direct reports, utilizing daily training scorecards for performance tracking through Microsoft Access throughout new hire orientation process

• Provided small group interactive Leadership Training via two-day workshop to Fifth Third Bank (national account), authoring curriculum regarding Emotional Intelligence, Belbin’s Team Roles, Herzberg’s Motivators and Hygiene Factors, Team Management Skills, Force Field Analysis, and Ethical Leadership, with PowerPoint, and participant handouts

• Presented Diversity Training: Violence in the Workplace and Valuing Differences from 2003 – 2006, offering four-hour training, with 20-30 attendees per class

• Offered verbal and written performance evaluation to trainees and employed Copa Net database to document daily new hire one-on-ones

• Managed various HR issues in accordance to corporate guidelines, including schedule structure and adherence, employee relations, and cell phone use in designated areas (client confidentiality)

• Verified and managed payroll information via TYCO system for direct reports

• Deployed “training book” with job aids to aid new hires in transfer of learning EDUCATION

WEBSTER UNIVERSITY, Kansas City, Missouri

Master’s Degree in Human Resources Management 2013 and Sequential Master’s Degree in Human Resources Development 2015 WEBSTER UNIVERSITY POST GRADUATE STUDIES-REGENT’S COLLEGE, London, England Global Hybrid Course

FRIENDS UNIVERSITY, Overland Park, Kansas

Bachelor’s Degree in Organizational Management and Leadership 2010 DALE CARNEGIE INSTITUTE

Graduated with Effective Communications: Your Path to Effective Human Relations Skills CERTIFICATIONS:

Certified Facilitator 7 Habits of Highly Effective People HIPAA Certification

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Delisa Henderson- Moss Resume

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ADDITIONAL INFORMATION

Technical Expertise: Oracle PeopleSoft, Taleo, Workday Additional Qualifications: Adjunct Professor Webster University 2015 to Present Human Resources Management, Talent Acquisition SME, Adjunct Professor, Training Manager, Applicant Tracking Systems, Candidate Sourcing Channels, Governmental Compliance, Candidate Selection, HMS, New Hire Orientation, Candidate Screening, Train the Trainer, M.A. Human Resources Development M.A. Human Resources Management / B.S. Organizational Management & Leadership Activities: College University Professional Association (CUPA-HR) (2018-Present), American College of Health Executives (ACHE)

(2016-Present), Society of Human Resource Managers (SHRM) (2007-Present), SHRM Secretary of Student Membership

(2008-2010), American Management Association (2017-Present), HR.com (2017-Present), HCI.org (2017-Present), Women’s Growth Network (2015–Present)

Awards:

Webster University 2021 Recipient Joanie B. Kershenbaum Learning Award, Recipient Webster University Faculty Teaching Excellence Award 2019, Nominated - William T. Kemper Award for Excellence in Teaching 2017, Recipient Webster University Global Ambassador 2012 (Awarded by Walker School of Business and Technology)

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