TYISHA TOMLINSON

216-***-**** EUCLID, OH *****

adrmq8@r.postjobfree.com · tyisha-tomlinson-784563205

OBJECTIVE

To obtain a position in a company that will utilize my strong leadership, organization, research, financial management, and communication skills while providing opportunities for professional growth.

2021-2022

APPLICATION COORDINATOR, KELLER MORTGAGE

review incoming mortgage loan applications for clarity and compliance with Conventional, VA, and FHA Standards

release INITIAL DISCLOSURE PACKETS (IDP) to loan officers and borrowers

send/review change in circumstance (CIC) to borrowers

onboarding test team- doc review compliance associate duties

2011-2021

CUSTOMER ACCOUNT ASSOCIATE(BILLING), city of cleveland div of water, cleveland, oh

complete meter reading tasks and Resolve issues for accounts

ensure accurate billing of accounts

use county software to track and monitor title transfers

Use meter reading software, Initiate field investigations, and evaluate results

Performs calculations and adjustments to data per policy guidelines

SME Call center duties, special projects, lead support and assistance with training.

2002-2003 & 2009-2011

RECEPTIONIST/LOAN PROCESSOR, first metropolitan mortgage, south euclid, ohio

Answered and directed incoming telephone calls

Managed daily operations of office

Processed residential loans

2007-2008

ORIGINATOR, national city bank, highland hills, ohio

Originate Home Equity Line of Credit (HELOC) applications

Follow-up with prospective clients

2006-2007

CUSTOMER SERVICE REP, lockheed martin, cleveland, ohio

Taking inbound calls for military retirees, and annuitants

Counseling on retired pay programs

Handling any changes that needed to be made to on retirees account

2003-2006

OPERATIONS ASSISTANT, Staffing solutions, beachwood, ohio

Organized and evaluated loan folders to be sold

Scan documents to online database

Complete additional operation tasks as assigned

EDUCATION

HIGH SCHOOL DIPLOMA, Max S. Hayes High School

1994-1998

SOME COLLEGE, CUYAHOGA COMMUNITY COLLEGE

1998-1999 & 2002-2003

SKILLS

Self-starter, goal oriented, analytical skills, multi-tasking, phone etiquette, customer service team lead, organization skills, customer service, complex billing operations, ability to be flexible and overcome adversity

Excel

Encompass

cisco (phone software application)

CC&B (customer credit and billing software)

AMR (automatic meter reading system)

GIS mapping (geographic information system)

Roostify

ACTIVITIES

Reading, baking, sewing, Pinterest, cheer booster club member, football team mom for 3 years (assist coaches with day to day operations, organize team meetings, trips, fundraisers, general accounting of funds, uniform upkeep, supply purchase and inventory).

References upon request

Contact this candidate