MR
Resume:
Personal Information
I am a mature Namibian male and pride myself in 6
years Retail Management experience in various
sectors of retail. These experiences and skills have shaped me into a loyal, ethical, analytical and time conscious individual.
Happily married for 14 years with 2 children, I do strive to uphold good principles within my personal as well as my professional life.
I have a clear criminal record and do possess a clean Code BE driving licence.
Education
Jan Möhr High School
Senior Secondary Certificate
1996-2000
University of Namibia (UNAM)
Bachelor of Commerce Not Completed
2001-2004
2012 Edcon Retail Academy
Retail Store Management Program
Work Experience
First National Bank of Namibia
Contact Centre Consultant
Multi-Skilled Consultant
OTP Official
Balancing Official: Online Suspenses
Unpaid Items
Salaries
General Ledgers
Bank Cheques
2005-2011
Edgars Maerua Mall
Store Admin & Risk Manager
2011-2015
2016-2017 I-Store Windhoek
Operations Manager
Contact
**********@*****.***
Koigab Street
Cimbebasia
Windhoek
P O Box 8658
Bachbrecht
Namibia
FICA - Banking and Retail
Fire Emergency Training
Occupational Health and Safety
Emotional Intelligence
Telephone Etiquette
Customer Service Excellence
Training
Proficiencies
English
Afrikaans
German
Language:
Computer:
Mac OS
Microsoft
Online
Apps
Legacy
Systems
Transferable Skills
Leadership; Teamwork;
Problem Solving; Financial
and Management Reporting
Reginald E
Opperman
I Store Operations Manager
Inventory Management: Sales; High-value stock items cleared, received and secured; monthly stocktake; Service parts and Warranties Financial Management: Cash procedure; Speed points; EFT’s; Banking; Weekly Reporting; B2B sales and Petty Cash Staff Management: HR elements; Scheduling; Meetings & Training; Risk Control: High-value stock items storage and control; Investigate and resolve all stock and financial discrepancies; Ensure functioning systems Edgars Store Admin and Risk Manager
Financial Management: Daily Sales target and balancing, Banking, Journals; Store Financial Process; Monthly Profit & Loss Reporting; Petty Cash; Financial manager as Direct Report; Overseeing Store Stationery, Staff Refreshments and Store Consumables; Custodian of Store Financial Process Inventory Management: Sales-, Receiving- and adjustments balancing; Stock-takes; Stock-loss Action Plans; Stockroom manager as Direct Report; Custodian of Store Inventory and Stock Process Risk Management: Manage 3rd Party Employees: Guards, CCTV security, Hygiene Providers, CIT and Mall Security; Ensure proper functioning of facility: Air-con, sanitation, lights, flooring, systems+peripherals, fixtures, furniture, etc; Store and Mall emergency drills; Control High-Risk stock items and Store incidents; Custodian of Store Risk
FNB Contact Centre Consultant
Investigate All Customer Queries and Provide Professional and Timeous feedback (HomeLoans, Credit Cards, Branch-, E-Banking, Forex deposits, etc) Multi-Skilled Consultant
Draft and execute training plan on all departments within Admin Centre to be equipped when needed as relief or replacement within any department OTP’s and Balancing
Identify and Clear All Actionable items on: Hourly, Daily, Weekly and Monthly reports, as per laid down procedures
Role-specific Skills
My Plethora of capabilities and up-skilling
demonstrate the conviction and eagerness I
possess toward my roles and duties, as well as the confidence of my superiors. By not focussing on
employee politics, I strive toward conflict
resolutions and always positively motivate my team and colleagues toward prioritising the Company’s
Objectives, in order for us all to excel.
Synopsis
References
I Store Sam Tshabalala
Former Store Manager
1
Edgars John Boois
Former Store Manager
2
FNB Cynthia Mbanga
FNB Manager
3
Other Interest
Infotainment Reading
Chess Physical Activity
Gardening Cooking
Traveling
Contact this candidate