JENNIFER LOWERY DRAKE

**** *** *** ******

Chattanooga, TN 37419

423-***-****

adrmjm@r.postjobfree.com

CLC CATTLE COMPANY, Chattanooga, TN

Accounting and Human Resources Assistant, May 2016-Present (Part-time, sporadically as needed by the family business)

Please see below for responsibilities.

FREDDIE AND KELLIE FRYAR, Ringgold, GA

Caregiver (Part-time, sporadically as needed by the family)

Worked as a caregiver for my aunt who had a stroke, for the past year and a half. TRUE NORTH CUSTOM MEDIA, Chattanooga, TN

List Specialist June-2014 to May 2016

Convert files from various client-provided formats to Excel- and Access-compatible formats

Prepare mail list estimates for clients, providing information for purchase orders, and purchasing mailing lists

Process mail lists through postal software for delivery point and NCOA validation

Merge, purge, de-dupe, and correct addresses in mail lists

Provide scrubbed mailing lists and instructions to print vendors

Check mail panels to ensure return addresses and indicia are correct, and inspect mail pieces for compliance with postal regulations

Prepare postage estimates and invoices for clients using information provided by print vendors, client history, and postal rates

Verify with print vendors that postal payments have been deposited before publications are shipped

Work with account managers to onboard new clients, obtain necessary information for the distribution of each job, and answer client questions regarding circulation

Update and test new versions of AccuZIP software

Create and maintain databases of emails for email marketing campaigns

Purge non-deliverable and duplicate email addresses and opt-outs

Develop and code the list segmentation for all direct and interactive marketing campaigns

Upload emails into MailChimp for appropriate distribution CLC CATTLE COMPANY, Chattanooga, TN

Accounting and Human Resources Assistant March-2012 to June 2014, May 2016-Present (Part-time, sporadically as needed by the family business)

Responsible for all G/L functions including all journal entries, financial statement processing, and budgeting

Manage office invoices

Address customer and vendor concerns/questions with billing

Develop/Maintain procedures to efficiently process monthly accounting transactions

Maintain cash forecast and operational re-forecast reports and other financial analysis documents and presentations

Responsible for month-end audit and month-end closing

Assist with the on-going weekly and monthly reporting as requested by lenders/owners/partners to include cash reports, funding requests, and modeling

Create and maintain HR policies, procedures, HR forms, and related documents

Assist the General Manager with employee relations issues and concerns

Review of salaried exempt job offers for alignment with salary ranges and compliance with job titles, if necessary make follow-up recommendations

Ensure FLSA compliance

Partner with payroll to ensure adherence to labor laws and policies, as well as, standardization

Maintain and update job descriptions

TENNESSEE VALLEY AUTHORITY (Temporary Contract Positions) Chattanooga, TN Business Support Representative, Level C March-2010 to January-2011

Provide administrative support including coordinating, organization, reviewing, distributing files and/or records, and standard reporting according to procedures for scheduled training participants

Serve as multifunctional support to Human Resources and Leadership Training and Development

Process data into various information systems and generate standard reports

Act as a representative for Leadership Training and Development by receiving visitors and directing them to appropriate location

Responsible for distributing sensitive information and/or correspondence to appropriate personnel according to TVA standards

Assist in conversion of SPP’s from the current (Wiki) version into the new template format, and publish to TVA BSL Business Support Representative, Level C 2008- 2009

Assist TVA on a project-based assignment to transition to Maximo by assisting IBM team to build processes to meet the business needs of TVA

Draft Business Process Documents and Facilitated meetings and/or training classes on the Business Processes

Responsible for tracking service issues encountered on the system and ensuring efficient turnaround response times T-MOBILE CUSTOMER CARE Chattanooga, TN

Training Assistant, Learning and Development November 2005- September 2007

Developed new employees to ensure that they were meeting our company goals upon graduation from the training program.

Worked to build partnerships with other leadership and front-line employees throughout the organization.

Facilitated effective training which involved traditional instructor-led training, co-facilitation, virtual classes, on the job training, and continuing education courses.

Participated as a subject-matter-expert to create tools and training solutions to address and bridge gaps in knowledge, competency, and skills.

Took escalated phone calls on a daily basis, and tried to make sure that a compromise would be made that would benefit both the customer, and the company.

Sold new phones, equipment, rate plans, and other various services that would help retain the customer.

Routinely pulled and analyzed reports to address and coach to any behaviors that may be hindering an employee’s overall performance. I was constantly encouraging and motivating the new employees to meet their full potential. I received extensive training from T-Mobile on employee relations, human resources policies and procedures, leadership qualities, and providing world class customer service. I also received training on facilitation and training techniques for various situations. Dealing with hundreds of new hire classes. I was part of the Chattanooga call center launch team. I was the assistant on 50% of the highest scoring training classes during my tenure there.

UNUMPROVIDENT Chattanooga, TN

Short-Term Disability Specialist Level II, Railroad Disability Unit October 2002-November 2005

Processed and managed short-term disability claims for the Railroad Disability department.

Researched employer information and reviewed medical records for validity.

Maintained constant communication with customers and physicians to ensure that I had the most accurate information for the company records.

I managed approximately ninety accounts, and directly negotiated payments with customers, and collected updated information for the life of each claim.

I learned a tremendous amount of my management qualities from this position due to the fact that I was given complete accountability for the outcome of each claim, and the financial impacts my decisions would have on the company. I began to build on my career as a leader in this position. I was given the opportunity to train several new employees within the department, and assist in the development of those who felt they needed further training on particular systems, policies, procedures, etc.

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