Mariann I Melendez

Kissimmee, FL *****

adrmhn@r.postjobfree.com

+1-407-***-****

Authorized to work in the US for any employer

Work Experience

Customer Experience Manager/ Merchandise Manager

Five Below - Saint Cloud, FL

June 2021 to Present

• I developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.establish communication channels and mediums through which clients reach out to a company and vice versa. They guide and direct the activities of customer experience representative to ensure their interactions with clients reflects positively on the company. They also provide quick response to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues.

Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce. They collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.

They also integrate customer relationship management (CRM) and financial data with social media data in order to maintain a consolidated customer account. Usually, customer experience manager liaise with an organization’s marketing, sales and advertising units to analyze customer feedback and develop programs effective for improved customer experience. Their role also involves assisting company general managers in overseeing the merchandising and delivery of high quality customer service to clients. They also organize projects and initiatives that enlighten company staff on the associated benefits/ consequences of their decisions on customer experience and on company profits. As part of their work description, customer experience managers monitor the activities of customer service staff to ensure compliance with set standards of courtesy and professionalism. They adjust a company’s organizational structure to give more focus to customer service and experience.

• Maintain outstanding store condition and visual merchandising standards Requirements;

• Meeting sales goals by recruiting, training, motivating, mentoring and providing feedback to store staff;

• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results;

• Contributes to team effort by accomplishing related results as needed;

• Maintains store staff by recruiting, selecting, orienting, and training employees;

• Protects employees and customers by providing a safe and clean store environment;

• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures;

• Management will oversee all store operations policies and procedures to satisfy customer needs while delivering profitable growth within the store;

• Maintain company brand and standards of customer service;

• Production for beer ordering and availability;

• Focus on driving sales and maximize business through excellent customer service while demonstrating product knowledge, presentation, and promotion;

• Mentor team members;

• Managing team members;

• Providing customer service;

• Tracking inventory

• Recruiting and Onboarding process.

Assistant Manager

Family Dollar - Florida

September 2015 to July 2020

The Assistant Store Manager's responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment, and assisting customers. You should also be able to promptly address and resolve customer complaints and any staff issues. To be successful as an Assistant Store Manager you should have strong leadership and decision-making skills.

• Coordinating, monitoring and reporting on daily operations.

• Recruiting, training and supervising employees.

• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.

• Monitoring and maintaining suitable store inventory levels.

• Assisting with the development of new sales and recruitment strategies.

• Ensuring the store environment complies with health and safety regulations.

• Maintaining a clean, organized and aesthetically pleasing store front.

• Resolving customer complaints and concerns in a timely manner.

• Ensuring that store policies and procedures are followed. Assistant Teacher Special Education

Osceola School District - Florida

June 2007 to July 2019

Special Education Teacher Assistant include supporting students with tasks such as eating or using the bathroom, monitoring student progress, identifying student needs, developing lesson plans, keeping the classroom clean and organized, and providing visual aids for various lessons. 40 hrs RBT Register and Continue Education.

• Develop Curriculum and Lesson Plans. ...

• Provide One-on-One Student Assistance. ...

• Adapt Classroom Materials and Activities. ...

• Monitor Student Progress and Performance. ...

• Maintain Classroom Organization and Safety. ...

• Lead Classroom Activities.

Police Officer

Puerto Rico Department of Law Enforcement - Puerto Rico April 1998 to March 2010

The Special Enforcement Division consists of specialized units who conduct investigations and operations to control illegal drug, violent criminal activity and fugitive apprehension throughout the city. Duties vary by agency, size of the department, assignment and experience. Uniformed officers, whether they work for a police department, state wildlife division, county sheriff’s department or highway patrol, typically cruise an assigned area. While on patrol, officers look for suspicious or illegal activity, respond to calls for assistance and provide first aid to injured people, if needed. Special agents, detectives and criminal investigators are normally not in uniform. Depending on assignment, they may secure and investigate a crime scene, interview witnesses, interrogate suspects or conduct research to compile evidence. Sheriffs and their deputies may serve subpoenas or eviction notices in some jurisdictions or provide security for the county courthouse. All law enforcement officers must record evidence or statements, prepare reports and testify in court. Gather and prepare evidence to help prosecute major violators of U.S. drug laws. Partner with other law enforcement agencies to target violent drug offenders in local communities. Arrest subjects and seize assets connected to illicit drug trafficking. Assistant Property Manager

MJ Consulting & Development - Puerto Rico

December 1988 to June 1998

• Collecting rent and other property fees from tenants and individual owners

• Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs

• Reporting the property’s financial status, occupancy and expiring leases to property owners

• Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws

• Advertising vacant properties and hiring a leasing agent to find tenants as needed

• Inspecting properties and arranging for repairs and new materials as required

• Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate

• Investigating and resolving property complaints and rental violations

• Answer and direct phone calls

• Organize and schedule appointments and meetings

• Maintain contact lists

• Produce and distribute correspondence memos, letters, faxes, and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Order office supplies

• Book travel arrangements

• Submit and reconcile expense reports

• Provide general support to visitors

• Provide information by answering questions and requests

• Take dictation

• Research and creates presentations

• Generate reports

• Handle multiple projects

• Prepare and monitor invoices

• Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities

• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Contribute to team effort by accomplishing related results as needed

• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.

• Organize travel arrangements for senior managers

• Write letters and emails on behalf of other office staff

• Book conference calls, rooms, taxis, couriers, hotels, etc.

• Cover the reception desk when required

• Maintain computer and manual filing systems

• Handle sensitive information in a confidential manner

• Take accurate minutes of meetings

• Coordinate office procedures

• Reply to email, telephone, or face to face inquiries

• Develop and update administrative systems to make them more efficient

• Resolve administrative problems

• Receive, sort, and distribute the mail

• Answer telephone calls and pass them on

• Manage staff appointments

• Oversee and supervise the work of junior staff

• Maintain up-to-date employee holiday records

• Coordinate repairs to office equipment

• Greet and assist visitors to the office

• Photocopy and print out documents on behalf of other colleagues

• Provide polite and professional communication

• Implement clerical duties and administrative processes

• Conduct data entry

• Confirm restaurant reservations for senior staff Finance and Accounting process.

Education

Certificate in Medical Billing & Coding

UTI

February 2022 to Present

Associate's degree in Criminal Justice

University Law Enforcement - Puerto Rico

June 1997 to September 1997

Bachelor's degree in Business Management

Sistema Universitario Ana G Mendez - Puerto Rico

August 1988 to December 1993

Skills

• Customer Relationship Management

• Relationship Management

• CRM Software

• Program Development

• Management

• Team Management

• Typing

• Microsoft Excel

• Microsoft Word

• Customer service

• Governmental accounting

• Accounting

• Marketing

• Merchandising

• Business Development

• Cash handling

• Spanish

• Bilingual

• Negotiation

• Real estate law

• Fundraising

• QuickBooks

• Early childhood education

• ACH

• Financial accounting (10+ years)

• Driving

• Section 8

• Copywriting

• Eyelash Extensions

• Property Management

• Property Leasing

• Nail Care

• Special Education

• Curriculum Development

• Banking

• Workday

• Windows

• Bookkeeping

• Software troubleshooting

• DocuSign

• Google Docs

• Office Management

• Computer Networking

• Human Resources

• Yardi

• Budgeting

• Conflict Management

• Hospitality management (2 years)

• Accounts Receivable

• Accounts Payable

• Recruiting

• Debit Collectors (3 years)

• Debit and credits collectors (3 years)

• Collection car

• Tutoring

• Case management

• Manufacturing

• Process improvement

• Lean

• OSHA

• Customer support

• Sales administration

• Sales support

• Preschool experience

• Schematics

• Loss prevention

• Financial analysis

• Accounting (6 years)

• Developmental disabilities experience

• Heavy lifting

• Data collection

• Applied behavior analysis

• SharePoint

• Patient monitoring

• Crisis intervention

• Behavioral health

• Medical office experience

• Telecommunication

• Telemarketing

• Teaching

• Time management

• English

• Microsoft Office

• Hospitality

• Project management software

• Documentation review

• Weight loss

• Word processing

• Administrative experience

• Phone etiquette

• Project management

• Personal service (7 years)

• Computer skills

• Financial services

• Office manager experience

• Microsoft Access

• Succession planning

• Assembly

• Analysis skills

• Communication skills

• Organizational skills

• Presentation skills

Languages

• English - Fluent

• Spanish - Expert

Links

https://www.linkedin.com/in/mariann-i-melendez-b4413556 Certifications and Licenses

CPR Certification

Cosmetology License

HIPAA

Present

OSHA

Present

Full Specialist

August 2021 to April 2023

Behavior Technician RBT

December 2018 to Present

40 Hours RBT

Verbal Behavior Institute ACE Provider #OP-07-0134 Real Estate License 63hrs

Introduction to incident commands systems

Excel

21 Days Empowered State of Mind

Crisis Prevention Intervention

ICS for Single Resource and Initial Action Incidents Methods of Teaching ESOL

National Incidents Managment System

National Response Framework

National Surveys on Drugs and Health

Neuro-Linguustic Skill

Suicide prevention

Safety Weapons Training

Technology Awareness and Security

CPI Certification

First Aid Certification

Esthetician License

Certified Notary Public

Additional Information

Personal services

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