SUMMARY

SKILLS

PROFESSIONAL

EXPERIENCE

ELHAM

JEMAL

adrmhg@r.postjobfree.com

810-***-****

Northridge, CA 91324

Dedicated Healthcare Administrator with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

• Customer Service

MS- Suites (Outlook, Excel, Word,

Powerpoint)

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• Cultural Competence

• Relationship Building

• Leadership

• HIPPA

• Time Management

• Medical Terminology

• Listening Skills

• Problem-Solving

• Data Collection and Analysis

• Database Research

• Teamwork and Collaboration

• Active Listening

• Verbal and Written Communication

RESEARCH ASSISTANT 01/2022 to 05/2022

California State University, Northridge - Northridge, CA Worked both independently and collaboratively in fast-paced to collect data on cultural competence in healthcare.

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• Performed statistical, qualitative and quantitative analysis. Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.

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Prepared materials for reports, presentations and submission to peer-reviewed journal publications.

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Successfully submitted a draft for a chapter on cultural competence that will soon be published for public access.

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• Generated reports and made recommendations based on research outcomes. Applied good documentation practices when recording data and managing source documentation.

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OPERATIONS ASSISTANT 01/2021 to 05/2022

California State University, Northridge - NORTHRIDGE, CA

• Monitors and projects budget for areas of responsibility

• Maintainig social media accounts and design contents

• Collaborated with executives in developing strategic plans.

• Interviewing candidates for requisitions

Assisted with training of new employees, supervising, offering constructive feedback on completion of job tasks.

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Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.

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Oversaw expense, report and support documentation filing systems to prepare monthly reports.

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Supervised day-to-day facility operations in accordance with set policies and guidelines.

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FRONT DESK ASSISTANT, HOUSING AND RESIDENTIAL LIFE 11/2019 to 03/2020 EDUCATION AND

TRAINING

CERTIFICATIONS

ACTIVITIES AND

HONORS

University Of Michigan, Flint - Flint, MI

Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

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Adhere to lockout procedures and contacting Department of Public Safety for incidents

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• Supervised daily operations of hotel front desk in absence of manager.

• Completing incident reports in an accurate and timely manner

• Answered multi-line phone system and greeted callers enthusiastically. Handled payment processing and provided customers with receipts and proper bills and change.

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Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

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FRONT DESK MANAGER, REAL ESTATE 06/2018 to 08/2018 Amdehun General Trading - Addis Ababa

Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

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Maintained important files, running reports and delivering updates on occupancy and revenue.

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• Welcomed large volume of guests and improved overall customer service. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

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Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

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Mentored new staff on correct procedures, compliance requirements and performance strategies.

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California State University - Northridge, CA

Bachelor of Science

Healthcare Administration, 05/2022

• Cum laude graduate

• Dean's List Honoree Fall 2020, Spring 2021, Fall 2021, Spring 2022 Oneida Baptist Institute - Oneida, KY

High School Diploma

05/2018

• First Aid/CPR Certified

LANGUAGES English:

Full Professional

Amharic:

Native/ Bilingual

Diversity and Inclusion Committee Member

• Evaluating policies of the university and look for areas of improvement relating to diversity and inclusion.

• Successfully captured policies in diversity and inclusion and also updated the union's mission statement.

Vice President, African Students Organization

• Performing all the duties assigned by the E-board.

• Managed affairs of the organization as the president's right hand and set functions and activities by the directions of the organization.

Director of Programming, Black Leadership Council

• Coordinating Black Leadership Council Events

• Working with finance to build a reasonable budget

• Recruiting new members

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