Front Desk Customer Service
Resume:
JAWARE NISHA LAXMAN
*** ****** *** *.*, Medicine Hat, AB, T1b 4L5
Phone: 403-***-****
Email: *****.*******@*****.**
QUALIFICATION HIGHLIGHTS:
# Friendly, positive, and outgoing individual with a strong work ethic
# Exceptional writteen and verbal communication skills; able to communicate professionally
# Enjoys working in a team environment and able to work independently
# Proficcient computer skills; experience with Microso ft Officce applications and data entry
# Strong interpersonal skills; able to establish and maintain relationships with others
# Willing and able to obtain further training to meet job requirements
# Thrrives in a fast-paced environment with the ability to multi-task and meet strict deadlines DEMONSTRATED SKILLS AND HIGHLIGHTS:
Administrative Skills:
Experience maintaining calendars, appointments, schedules, and coordinating meetings
Able to perform all officce duties: answering phones, sending emails, ficling documents, etc.
Answering and directing calls utilizing a multi-phone line system; dispatching incoming calls forms accurately
Prepare monthly statistical reports and completed a variety of government
Process all incoming mail and ensure prompt delivery to various departments Communication & Organizational Skills:
Exceptional customer service skills; greeting customers promptly and enthusiastically
Excellent organizational skills; able to complete assigned tasks effeectively and efficciently
Able to remain focused, organized, and on task when faced with multiple interruptions
Employs active listening and confliict resolution strategies
Experience interacting with people of diffeerent cultures and backgrounds
Responding to customer questions and concerns promptly and politely EDUCATION:
Medical Officce Assistant
Medicine Hat College 2022
Supporting Children 2019
Cultural Centre – Medicine Hat, AB
Foundations in Montessori Education 2017
Montessori Preschool – Medicine Hat, AB
Child Care Staffe 2017
Montessori Preschool – Medicine Hat, AB
Information Technology Advanced Diploma 2009
Active Education Sanstha – India
MS-CIT
Auto CAD
High School Diploma 2008
Science English Arts School – India
PROFFESTIONAL EXPERIENCE:
Pursuing Medical Officce Administrative Internship at Family Medical Clinic, Medicine Hat, till present
Duties & Responsibilities:
Answering telephone calls, Scheduling, and conficrming appointments,
Doing clerical and administrative tasks, scanning documents, recording, and ficling medical records, communicating with labs, healthcare providers and patients
Leading patients to exam rooms, Maintaining Officce Inventory and doing ordering supplies required.
Knowledge in computer skills. Operating knowledge in Medyx system.
Worked at Montessori School as Office Admin Supervisor. (Oct 2017 till March 2021) Duties & Responsibilities:
Maintains officce services by organizing officce operations and procedures, preparing payrolls, controlling correspondence, designing ficling systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.
Help Supervise and monitor the safety of children, help children keep good hygiene.
Organize activities or implement a curriculum that allows children to learn about the world and explore their interest,
Worked at Sears as an Appliances Brand Ambassador, Medicine Hat Mall. (April 2016 to Aug 2017)
Duties & Responsibilities:
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales effeorts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Maintains professional and technical knowledge by atteending educational workshops; reviewing professional publications; establishing personal networks.
I have worked as a Customer Service Representative at Fido wireless world at Medicine Hat Mall. (From Feb 2014 to March 2015).
Duties & Responsibilities:
Keep records of customer interactions, process customer accounts and ficle documents
Manage large amounts of incoming calls, Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
I have worked as a Front Desk Agent. (From Feb 2010- Dec 2013) Duties & Responsibilities:
Greeting guests upon their arrival and providing a hospitable welcome
Recording client information in the company’s guest book or internal database and directing them to their designated rooms
Receiving calls, conducting room reservations, and verifying existing bookings
Organizing transportation services and making restaurant reservations for guests upon request
Processing customer payments and presenting them with the bill upon check-out
Assisting guests who request additional services including catering, wedding bookings, and retreat activities
Keeping the front desk neat, orderly, and sanitized always Reference:
Dr. Viran Saujani
Family Physician Doctor
Phone: 403-***-****
Dr. Arshi Keshware
Family Physician Doctor
Contact this candidate